Frey Olga, DMD

I was not a fan of this practice. I went a few years ago. The cleaning was rough and the hygienist wasn’t very friendly and kept laying on the guilt for having a 12 month gap between cleanings (I was pretty broke at the time). And then they told me I had a cavity that needed filling. I can’t remember if I actually even saw Dr Frey– I believe I did but it was very brief.
Anyway, as I didn’t have dental insurance I couldn’t get it filled right away and ended up back at my family dentist a few months later when I was visiting family for the holidays. She had her dental hygienist numb me and then looked at the medical records I’d brought over from Frey’s and said ‘oh, that? You’ve had that since your adult teeth came in, it’s a natural depression in the tooth. But since you’re here we can fill it, it’s possible that food could get caught in it and cause a cavity down the line.‘
So basically: underwhelming visit, upsold a filling.

A dentist should not create a health plan based on assumptions and guesses. Their xray machine wasn’t working the day I went in and the dentist told me she’d be replacing four fillings I had. She also said she could tell I had decay under my sealants by the way the light was hitting them… with no baseline xrays to even look at. I went to another dentist, because this didn’t sound right to me. He took a full mouth xray and said there was no decay and my fillings were holding up fine. Imagine if I let her work on me? Also, the dental chair I sat in was broken, so my head kept falling down to below the hygienist’s knees. It was the worst cleaning I have ever received.

I needed an unexpected dental repair and Dr. Frey was the only dentist (of the many I called) who was taking new patients. And what luck! She and her staff are friendly and professional, the office space is clean and comfortable, and she did a very nice repair job. In fact, she did better work than my previous dentist for nearly half the cost.

This office is just ok. The secretary was never rude to me, but never nice either. I always felt like I was bothering her whenever I called to make an appointment or came in for my appointment. The hygenists were always very nice and did the majority of the work. I hardly ever spoke to Dr. Frey and she always came in and out and never even asked me if I had any questions. On the first visit she looked at my teeth for about 10 seconds and left. She was always rough whenever she treated me and I didn’t like it. I went there about four times. Decided that if I felt uncomfortable walking into an office, I probably should find somewhere else that made me feel more welcome.

No doctor should utter these words after being asked questions:
«We don’t know what you do for a living, but we don’t have time to answer all your questions.» That was what this dentist said to my husband today.
We’ve never been made to feel so guilty for asking questions about our treatment.
After several treatments over the last three months, my husband and I are taking our business elsewhere. This dentist has no bedside manner. She might be good at what she does, as far as her dental work goes, but her insensitivity to other human beings overrides whatever skill she may have as a dentist.
I’m not sure why other reviewers mentioned that they will work with your financial situation — we’ve had numerous treatments that she said needed to be done right away (?) and once our insurance ran out, they were not willing to work out a payment plan.
Doctor seems rushed — in both my visits, I ended up asking the assistant/​hygienist my questions, because the doctor was already out of the room and barely acknowledged me. (But I did get to hear her conversation with her assistant all about her mother and her nursing home while I was convulsing from the pain.)
The office staff was nice and helpful, but I felt so uncomfortable with this dentist. I left almost in tears last week.
Unless you have full availability during 9 – 4 hours, it will be hard to get an appointment here and it’s really not worth that wait. We found another dentist already that will be taking us tomorrow in the evening hours. (Ricardo Burdiel in Cranston)
This doctor seriously needs to work on her communication skills. And not be rude to her patients for asking questions.

For the two years I lived in Providence, I went to Dr. Frey for all my dentist work. After several terrible dentist experiences, Dr. Frey and her staff were a godsend. They were always friendly, helpful, understanding, and thoughtful. Dr. Frey is a no-​nonsense doctor in the best way – she doesn’t try to scam you, convince you that you’ve got weird dental issues as a way to get more revenue, or talk down to you. She tells it to you straight, which I loved. She’s also very delicate when dealing with your teeth, so I never walked away with any pain from cleanings or a major filling repair she completed.
For the entire time I saw Dr. Frey I was an AmeriCorps member living on a small stipend with menial insurance. Her staff was always understanding of that and worked with me so that I could afford the healthcare I needed.
Today, I had to cancel my cleaning with Dr. Frey because I have recently moved to New York City. I can honestly say that I’ve never been so sad to leave a doctor. Dr. Frey and her staff are amazing and I couldn’t recommend them more.

I hate dentists. I have found dentists as a population to be largely untrustworthy, unkind, brash, and generally sketchy.
With that said, Dr. Frey is the epitome of what a dentist should be. Kind, generous with the novocain, and very honest.
I made my first appointment with Dr. Frey after a several years of not having seen a dentist, and walked in convinced that most of my teeth were probably going to fall out at any moment. I had been having some discomfort with a tooth that had previously been filled and I suspected the filling was cracked but obviously didn’t know for sure. I also suspected I had tons of other cavities and would likely need at least 1 root canal.
I feel like I should also mention that I have no dental insurance, so I was sure this was going to be thousands of dollars worth of very painful work in the end.
After taking some x-​rays and looking at my teeth Dr. Frey said that the filling was cracked and she could replace it right then (awesome)! She loaded me up with novocain and went to work, the one instance where I felt anything she immediately stopped and gave me more novocain. It was quick and painless (if you don’t count the novocain injections lol).
After Dr. Frey was finished she told me that I didn’t have any other cavities but that she could tell I didn’t floss every day (busted!). I don’t think I’d ever felt this relieved in my life. The whole experience was wonderful. I was never shamed or made to feel bad for not taking better care of my teeth, never did Dr. Frey or any of the staff try to sell me a fancy mouthwash/​toothbrush/​etc, also Dr. Frey has an adorable french bulldog who let me pet him the entire time I was there. The whole thing took a little over an hour.
The office is clean and everything looks new, or at least very recently updated. Every staff member and hygienist that I interacted with was nice, friendly, and professional. Everything was explained to me in a way I could understand without anyone treating me like I was completely inept.
Also, x-​rays, a very deep filling, and everything that goes along with that cost me around $ 250. Dr. Frey could have been charging double what I paid and I still would be happy and excited to return. The only disappointment is that it took me so long to find such a wonderful dentist.

Have new dental insurance and had to look around for a new dentist.
I love the office space — built into nooks and crannies of a 1^st floor space in an old home/​building on Broadway. The space was well kept and very clean. It was a little strange that I had to walk through a space where another patient was getting his cleaning to be seated in the treatment area that I was sitting in.
I found the reception staff to be friendly, efficient, and helpful — both on the phone and in person. I was not in a rush for an appointment — I was able to get one within a month of when I called to schedule. The receptionist did call to see if I wanted an earlier appointment that came available — I was just not available for the time that she called about. As I sat in the reception area, I watched the receptionist greet other patients. You could tell there were patients that had been coming to the office regularly and that other family members visited the office too. They spoke easily to each other and knew about each other (i.e. enough to ask about a new baby in the family).
Dr. Frey did my first cleaning herself. She answered all of my questions thoroughly and without too much «doctor speak».
I will certainly go back and I do recommend to others that are looking for a dentist on the West Side.

You simply couldn’t find a more caring, compassionate, thorogh and competent dentist.
I like the fact that every time I visited her office she has always demonstrated the utmost professionalism, skills and care when dealing with my dental issues. I feel so lucky to have found such an excellent dentist.
I would strongly recomend Dr. Olga Frey to anybody who need a GREAT Dentist.

I’ve been seeing dentist Dr. Frey and her friendly, skillful hygienists for seven years. I’m so glad I found this small, efficient office — I have never felt rushed and also never waited more than a few minutes to be seen for an appointment, which amazes me after over a dozen cleanings and a few more complicated procedures. Dr. Frey and her staff have helped me navigate insurance and lack of insurance — they rock!