East Side Service Center

I brought my car here to get a quote for what I needed to fix.
I knew it was going to be pricey but I was caught off guard when the man said I would probably be better off trading the car in than paying for the costly repairs.
I thought it was awesome that he told me the real deal when instead he could have made a lot off the bajillion things I needed fixed.
He also waived the diagnostic fee.
I thought they were really nice and seemed trustworthy!

went above and beyond to help get our car fixed. thanks.

Horrible experience with this service center. Only ended up there because that’s who the police called to tow my wifes car. It was made very clear from the beginning our insurance would be coming out to inspect damage, and then the car would be towed to our repair site. The first time the insurance agent showed up they turned him away. Then they ordered parts for repair that we never requested. Once the car came to be towed to our repair facility they tried to charge the other company for the parts they ordered on their own. On top of that they called us to start repairs that «your dad» called about. Avoid this place like the plague. Total bush league operation that defines the shady new England repair sites.

These guys are courteous, honest, reliable and very reasonably priced. What more could you want.
I didn’t think a local service station would be this great. i used to go to the dealer in my old city for service and I was worried that East Side would not be able to do the work as well. I was wrong… they are terrific!

My car died in Seekonk, MA while I was going to school at JWU. AAA towed it here for me. My parents live in NY and they really helped us out by communicating with both my Dad and I.
Unfortunately, my head gasket blew and because it was an old car they didn’t recommend paying $ 3,000 to have it fixed. They did try a $ 40 fix but unfortunately it didn’t hold. I came and emptied out my car and then they let the junk yard pick the car up from their lot. I returned a few days later to pick up the check from the junk yard.
Now that I live in RI this is definitely going to be my ‘go to’ place.

So impressed. My check engine light came on while driving home and I thought maybe I started to smell something funny. I stopped as I was driving passed and despite being full and seeming busy some one was out to help «scan» for problems in less than 2 minutes. Everyone was so polite. Highly recommended.

I had a car towed by these guys through AAA. The driver was extremely polite and kind. There was a bit of a crazy issue and I needed the driver to turn around and come back. I called them up in a frenzy and they helped me out right away.

My brake light was faulty, wouldn’t turn off
I tried to diagnose it, still kind of lost
Maybe a bad switch? They thought the same
Gave me a good quote, no back-​and-​forth game
Like my personal chauffeur, they gave a courtesy ride home
Few hours later, they called me on the phone
Car is ready, only $ 55 total
Yaaay, once again I can be mobile!
They picked me up from my place, no complaints at all
Price was fair, and it matched their original call
I’ll take my ghetto-​mobile to ‘em every time, no need to panic
I’ve been there a few times, they’re my go-​to mechanic!

Dave is the man. Been here twice now and he is reliable, trustworthy, efficient and fair. He figured out problems big and small for me, and also charged me nothing for just taking a look at an issue that needs a new part. I’m so glad he’s on the East Side!

After having brake work done, the staff at East Side inadvertently kept my wheel lock instead of returning it to my car. Honest mistake, but one that could have put us in an unsafe — not to mention very costly — situation. When the wheel lock was found it was turned in to Dave, but no attempt was made to get it back to me, and this simply cannot be overlooked.
I did not discover my wheel lock missing until I tried to get new tires a few months later, and futilely searched for it all over my car. I then remembered the previous brake work, ran down to the East Side Service Center just as it was closing and asked «Anyone find a wheel lock?» Dave returned it to me saying «Oh! I was wondering whose this was!»
Here’s the thing: There was no reason to wonder. Given how much trouble a missing wheel lock could cause during a roadside emergency, the only action to take on discovering the mistake was to remedy it. Calls should have been made to every customer who’d had recent brake work to find out whose it was. If discovered the same week, this would have meant making a handful of calls.
Dave’s failure to follow up on the mistake trumps any glowing review here. Imagine being on the side of a highway or a dark secluded road, rifling through your own car, unable to change a simple flat tire because Dave has your wheel lock? Beyond the safety concerns, think of the costs for towing, for storage, for replacing the wheel lock, and the inconvenience of being without a car all that time.
I was not particularly happy with the work I had done at East Side, and I feel I was charged for things that did not get done. But that’s nothing in comparison to Dave’s response to this problem, and then later, to me. He never said «I’m sorry.» He DID say «They work on thousands of cars and it’s easy to leave things in a tool box.» He also said «what, YOU’VE never made a mistake?» (!) And he parted with «eh … I’m off the clock. Good-​bye».
Yes, Dave. Good-​bye.

OK, so their $ 100 towing charge from Scituate to Providence (15 miles) seemed a little steep, but their repair service was VERY courteous and prompt.
I usually take our two cars elsewhere for regular servicing, but I might consider this place if their prices are comparable. They seemed organized and on-​the-​ball.
Pretty good, as mechanics go…

I needed a transmission fluid change and heat shield repair. Their quote for the transmission fluid change was about 40% cheaper than other quotes I got in the area. They were also able to fix the heat shield when another highly rated auto shop was previously unable to for whatever reason. It was also very convenient — I dropped my car off at 7:30am, they gave me a ride to work, and I got out of work late (around 9pm) and was still able to pick my car up because the gas station was open until 10pm.

I have complete and total trust in the place. They always give a very fair price for excellent work. I have been able to get my car in the next day every time. They give you a ride home and even pick you up. Everyone from the service manager to the guy that gave me a ride were really nice and helpful. A++++++++

This is the 2^nd Unilocal review I’ve ever written because I’m that thankful for this place. I have an ’02 Toyota Camry with a check engine light that kept coming on after long trips. I took it to my regular mechanic (who I was not completely sold on) and they told me I needed two parts that totaled 1600 $. Being a broke graduate student, I thought I’d get a second opinion. I brought it to the Service Center; they ran tests on it and called me later that day, saying that it actually was NOT necessary to buy the parts right now since the light was coming on because of a dirty filter/​converter.
Dave told me to fill my gas tank up with premium gas every few fills and let the hotter gas burn some of the crud out (my words, not his). He said he definitely tries to save people money when he can, which is obviously appreciated. I try it and it absolutely works. Light goes off, these guys saved me 1600 bucks and have a new loyal customer.

They have kept my 93 on the road and running.
My whole family goes there and they have always treated us right.

After learning a little too late for my Altima what a great place this is, I’m a steady fan of this place for my Mazda. Dave is a fantastic front desk guy, the shuttle is a godsend, and the prices are fair. The repair time can get a bit sticky because UPS doesn’t deliver until 3 or 4 p.m., and they close at 5. Overall, I think the kindness and the fact that they treat everyone fairly & with respect (and as a woman, sometimes it’s tough with mechanics), makes this place worth every penny.

I found them through AAA and they are good. My daughter goes to scholl in RI and had a problem with her car. Well Dad is 350 miles away. They were prompt and courteous. What they charged was fair.

I’ve had so may bad experiences with auto repair, that it makes the good ones seem like a miracle. This is just a small local shop, attached to the Shell gas station.
They were honest, good communicators and very thorough. And it didn’t cost me an arm and a leg.
I will be back for sure.

We’ve been going here for as long as we’ve had a car, about four or five years. It’s a great place; they schedule appointments quickly and cheerfully and are always fast and clear in sharing the information on what’s happening. They’re also right on the bus line, so it’s easy to get to work after dropping off the car.