Citizens Bank

I think the tellers and manager at this facility do a great job. They’ve repeatedly gone above and beyond for me, getting me copies of printed checks, deposits. They open and close accounts quickly, and have helped me order checks. It’s a pleasure doing business here.

I pity the foo that uses this bank.
After being a loyal customer since the mere age of 16, fast forward over 9 years later, and I’m regretting ever stepping into this diabolical establishment all those years back. Damn Citizens for being my family bank, it grounded my roots as the bank to go and store all my money at.
Poor customer service doesn’t even explain it. This company is a laggard in innovation, has no concept of customer retainment, has numerous, extravagant fees compared to it’s competitors, minimal rewards for using it’s business and is just generally grimy in most locations. To elaborate — when they finally, FINALLY got down mobile check deposit (which only took another stone age to get there), I was ecstatic. Little did I know, that being the technologically-​disabled beings they were, the app didn’t work correctly. That is, I tried to deposit another bank-​printed check (so no excuses for poor handwriting), and it was rejected a few days later. I got hit with a fee of course for the check bouncing — but as the check was a bank check (money already withdrawn from the individuals account), it’s therefore impossible to bounce for lack of funds. Emailing customer service did nothing — they told me they couldn’t waive it, and appreciated my business despite the mad amount of activity I’ve funnel through Citizens over my years.
Well, I sure hope you appreciate me taking my business elsewhere.

Tons of hidden fees that they slap you with at a moment’s notice. Closing this bank account was a massive struggle. I was told by one of the bank associates that if I had a zero balance for seven days, the account would close itself. However, they continued to keep my account operational after those seven days, and then even charged me a service fee for being below the minimum balance. I definitely would not recommend this bank to someone looking to open a new account. Stick with Bank of America instead; they’re across the country anyway.

Absolutely terrible, rude and un professional experience, I have never encountered such a lack of understanding or professionalism.
Just awful, would never go back, disgusting.

THE WORST BANK I HAVE EVER HAD AN ACCOUNT AT!
A little more then 2 weeks ago, I called this branch for a problem with my account. An associate at this branch called me back to say that they were not going to listen to my concern. I felt I had a fraudulent charge on my account & as far as this bank was concerned, it wasn’t their problem. This bank wiped it’s hands of me… but I was dissatisfied and I told this associate that I required that the bank manager to call me back on this issue. I was promised a call but more then 2 weeks passed without a call. I decided to go to the branch & request to speak to the regional manager. I waited patiently for 30 minutes for the only manager on duty, the assistant manager Alda F Borges. I walked up with no intention to speak further about my account at this branch. The assistant manager was hostile, I was stopped at the assistant manager’s door & was not allowed to even take a seat in the office. I said I needed the contact information of the regional manager. the assistant manager said that this bank had decided that I do not need help, they were not going to allow me to contact the regional manager & they were not going to hear me further. The assistant manager then demanded I leave or else (which she then, 5 minutes later, denied having said when I asked her if I really heard her threatening me?!)
At this point, I took my friend’s advice & left the bank before I got angry. I called the corporate customer service number, expecting that the dedicated customer service people would be a fair & neutral party charged with providing the best possible customer service. Instead, they claimed to have called the branch who then told them that I walked in, told them about my account (I did not) & that I became hostile after they said they could not help me. The customer service representative was disruptive, made NO attempt to sort out the truth in the situation, find some middle ground or even attempt some damage control by showing any sympathy for the rude behavior I had directed at me in the bank branch. Instead this customer service representative trusted & actually sided with every word the hostile assistant bank manager told her, false as those words may have been.
I HAVE NEVER BEEN SO MISTREATED & THOROUGHLY OFFENDED BY A BANK BEFORE OPENING THIS ACCOUNT AT CITIZENS.
I am now looking for a new bank, specifically, some place small that genuinely appreciates ALL of it’s customers. I will close my account at citizens within a week… if not sooner.
If your looking for a customer-​orientated bank that will appreciate your business, you won’t find it here. I would not recommend this bank to anyone.

Super unprofessional, the guys here always hit on me while I’m just trying to get my banking done. Will be avoiding this branch.

Typical bank. The times I’ve gone in it’s never been too busy and the tellers are very friendly. But who the heck ever likes going to the bank, so three stars it is.

Every time I come to this Citizens Bank I regret it. While the customer service reps are nice enough, I always have to wait at least 20 minutes to speak to one of them. Often times once I actually speak with someone, they tell me it is something that they cannot help me with. One of the many reasons I have been thinking about changing banks…

Citizens is a terrible bank. They submitted an unauthorized inquiry to my credit file when I was opening a checking account (not a loan or a credit card) and now I have to clean this mess up.

I find that they close early A LOT. Just the other day the teller gave me a calculator + made me add up all my cash + checks… and fill out a deposit slip. If I wanted to do it all myself I would have gone to the ATM… who does that? I have been with this bank for 6 years — never been treated like that before. It was very rude. I also noticed that they had the window shade down in the drive through well before the place even closed so I asked about it and the girl just laughed. Super rude. I would not recommend going to this branch… I really would not use it unless you just want to get cash from the ATM.
If you want to do everything yourself, this is your kinda place.

Only a few tellers here usually, but they are all nice and know what they are doing. Citizens and I have had a past but this one down here is good.