AAA Downtown Providence

Sunday January 3^rd I discovered I had a flat tire. Thankfully I am a member of AAA so contacted them immediately. I was at home in East Boston where I have parking in a lot behind my house and the house next to me (a very large lot). After an incredibly terrible experience with a Todisco tow truck driver who loosened a few lug nuts and then stripped one (but told me they were frozen, had a complete attitude and left without helping me at all…) I had a wonderful reassuring conversation with an employee (when I called back) and a manager Jay Thompson. Jay took my formal complaint very seriously and advised me to specifically ask for a fleet provider so that I didn’t run into another Todisco employee who unfortunately dominates East Boston. We agreed that it was actually best I waited until the morning to have someone come out to now tow my car to the auto shop, that would be open. The next morning — I was greeted by an extremely friendly and knowledgable fleet driver, AJ McManus … He was fantastic! He was the one who discovered what the man had done to my lug nuts and informed me that I would need one replaced. I wasn’t surprised after reading the awful reviews about Todisco (and how many found something broken or dented after their cars were handled by Todisco). Kudos to AJ for taking such good care of me and my car. I will always ask for a fleet provider knowing how fantastic he was!!! Thank you AAA employees! You all went above and beyond to help me during a yucky situation! I truly appreciate it!!!

I think the customer service agent named Maria is the nicest person I have ever met. She helped me order foreign currency and was so helpful and excited you would have thought she was going on the trip. Overall great experience.

Called for info and got a call back and an answer to my questions within an hour. When I got there, I was able to join (enrollment fee waived) and get my license renewed at the same time. I finally have a license picture that isn’t embarrassing and was in and out within 20 minutes. I might never go to the DMV again.

If you are a AAA member and live or work downtown, this is a convenient location for you.
You can get information on travel tours, insurance, information on car assistance, etc. They don’t have the travel books I was looking for… maybe I have to go to the main location, north of town.
Overall nice and polite staff.

I have been a New England AAA member for over 20 years. I recently moved to another part of the country, changed my address with AAA, they sent me a renewal bill and my cards for a new year of service to my new address. I paid the bill, thinking I’m covered. Then when I needed a service call, was told that my plan was not good for the state in which I live. I naively assumed that my coverage had been transferred SINCE THEY SENT ME MY CARDS TO MY NEW ADDRESS AND ACCEPTED MY PAYMENT. AAA used to the only option for road side assistance coverage, but it no longer is. I will not be renewing and they have lost a long term customer and a lot of good will. I’ll bad mouth AAA every chance I get.

I had 2 recent experiences with AAA last week and both times they were outstanding. My 18 year old renewed a license @ the Narragansett Branch and was in and out in 10 minutes. Much easier than the DMV. We also had an issue with a 20 year old truck. AAA service rep «Mike» was out in about 45 minutes. He not only jumped the truck, but gave us a diagnostic test which showed the problem-​saving me a trip and time to the mechanics. AAA well worth the money!

Great service — Extremely customer focused. I was in the middle of a last minute dilemma and the staff when out of there way to accommodate my request. I needed a picture for my UK visa and even though it wasn’t the same size for a US passport, they were able to adjust the picture size to get the correct picture. Staff was extremely pleasant and customer service focused.

Ordered my vanity plate there — very easy. Received a phone call when the new plate arrived to the office. Picked it up… everything w/​o a hassle!
Thank you AAA

I love this place! It is such a time saver and very convenient. It’s never a long wait and the people are always polite and very helpful. Being able to handle registry tasks there is a huge bonus. I’d highly recommend them to anyone.

As the other reviewers have said, finding parking is a deterrent for this place, but when you consider the crazy wait and chaos of the DMV, it’s worth it. I didn’t know until about 2 weeks ago that it’s possible to take care of registration things at an AAA. How awesome is that.
Once I got to talk to a person, I had a good experience here; however, even though it was dead, it wasn’t clear about where I was supposed to wait in line, or who is supposed to take care of me. It would be nice for someone to greet people as they walk in the door so that they know they will be waited on in due time.
Just a head’s up that you do need to be a AAA member to use any of the services.

I paid AAA of Southern New England (Providence, RI) $ 82 in December 2010 for a 1-​year membership, as I have for the last 14 years. I rarely use their roadside assistance services, but I called this past January for a tow of my car, which is covered under the roadside assistance agreement for which I paid. AAA refused the tow, and then refused to answer my complaints for several months. After I asked again for a response to my complaints on 8÷25÷11, they cancelled my membership without notification. I would like this company to be investigated for unfair and fraudulent business practices — they STOLE over $ 1100 of my money over 14 years without providing any services. I believe they are abusing their roadside assistance customers and their Non/​Not-​for-​Profit status to promote for-​profit businesses like travel, loans, and insurance.

Once you find parking — the staff is pleasant, and helpful.
They are really customer-​service oriented — especially for AAA members.
Take advantage of their passport photos, DMV registry services, etc.
Thank you AAA Providence!

I have gone here to get my license renewed and just yesterday I went with a friend so he could do the same. There is never a wait the place in super dead so when you go in they help you right away. I could NEVER imagine going to the DMV for registry services when I know that AAA can do most of them. This location was small but right in the heart of the financial district downtime, really convenient if you work in the area and have things to get taken care of on your lunch. When I went I was in and out of there in 10 minutes and this time it was exactly the same. Quick and friendly service, no wait, no worries.