PetSmart

I came here a few weeks ago to buy a new guinea pig. When I was choosing the one I wanted from the enclosure I asked the handler if I could hold one before making my decision because I wanted to make sure it was healthy and not aggressive. The handler told me that I was allowed to hold a piggie but that I would have to buy whichever one I held. This rule made no sense to me because obviously a new owner plans to hold their new piggie at home anyway, but not wanting to cause a scene, I made the best decision I could through the glass. Today I’m on my way to the vet to get both my new piggie and myself treated for ringworm. This says a lot about the store I think: not only do they not keep a biologically secure environment, but they try to hide this from their customers by not allowing prospective buyers to assess the animals prior to purchase. Very bad practice, I will not be coming here again.

Petsmart in the Nassau Park Center grooming dept in the past did a pretty good job with grooming my pet. That’s why I figured that I could take a day off of work to get my dog Bella a small Cockapoo to be groomed and do some shopping. I checked their website and they had an opening with their Groomer «Kelly» at 12:30pm in the afternoon. I’m like great this will be perfect. I arrived a little early (12pm) which usually is never a problem.
I entered the grooming area and let them know that I had an appointment for 12:30pm. The other groomers called for Kelly to come out. Apparently the system had booked my appointment for a slot that was not available. Seriously? How do you double book an appointment when your supposed to use a computer scheduler.
Then In the most condescending voice. I tried calling to tell you twice that the appointment was not available.
I’m like ok? I asked if there was another groomer available. No, you can come back at 6pm that’s my next available appointment.
As if I have nothing better to do or planned on my day off. People have other responsibilities.
Regardless I’ll be taking my business elsewhere. Thanks for wasting my day Kelly. Petsmart you need to train your people how to use your scheduling software.
If your making an appointment with any of their services. Make sure you call and verify your time slot. So you don’t have any sudden surprises because it obvious they could care less about you the customer.
I love my pet and won’t be going back to this store. I don’t trust them.

PetSmart in the Nassau Park Center is my go-​to place for all of our pets. When I tell Bailey, our PomaPoo that he can’t have any more new toys, he says «ruff,» so I end up getting a new toy on each visit.
Today’s visit was to buy supplies for Arlene’s fish tanks and bird. Of course, as the dog well knows, I couldn’t resist a sale of some of the flat Martha Stuart dog toys. I snuck a purple cow, brown dog and blue dinosaur into the cart when Arlene turned her head. Arlene picked up some fish and Cockateil supplies.
Seriously, while we enjoy patronizing our local family-​owned pet store for odds-​and-​ends, we occasionally visit PetSmart when we have a lot of supplies to pick up. They offer a wide selection, are well-​stocked and clean. While I don’t have our dog groomed there, I enjoy watching through the window as the grooming staff turns dirty dogs into clean, clean doggies. Arlene also had the opportunity to look at, and cuddle, a few cats offered by the pet rescue group.
I know I can buy this stuff on the internet, a likely at a lesser price, but I enjoy being able to put the items in a cart to take them home with me. PetSmart makes the buying easy.

Staff there is very friendly…

I went to this store for some fresh water fish. Their selection of fresh water fish is really good. But I have not seen any salt water fish. Their staff was extremely helpful within their fish department at the time I visited.

I come here to get hay and bedding for my chinchilla once every few weeks.
They used to carry a specific brand of pellets I feed my chinchilla, but not anymore. Now I have to order the food from a different vendor online.
Once in a while, I peek to see if there’s a chinchilla for sale. Usually it’s hiding under a plastic igloo, looking sleepy/​sad. Avoid buying chinchillas from pet stores, use a trusted breeder! Pet store chinchillas are like puppy mill dogs, only bred for profit!

Horrible pet grooming.
Worst uneven haircut. Some spots too short, others not even cut.

Each PetSmart is different. So far I like this Princeton location the best. It has the Nutro Chicken and Tuna canned cat food as opposed to the location in Woodbridge, NJ. I went at 4:00pm, they couldve used a second cashier instead of just the one.

This store has a good selection of freshwater fish. There do not sell any saltwater fish at this store. There is a limited selection of freshwater plants. The only invertebrates I saw were ghost shrimp. The fish staff is very helpful, though very slow during busy times. There is a 14 day warranty on the fish. The fish delivery is on Thursday, so Fridays seem to have the best selection of fish.

I bought some Blue Buffalo Wilderness today. It was an OK experience. The store is improving its selection every year, but customer service is lacking. And the shelves are messy.