Outlook Eyecare

Staff is insensitive and some what rude at Monroe office. Surprise are they really Medical service provider? They should better learn how to talk to patient. Dr. spent less than 5 minute to both me and my wife combined and hardly explained in detail anything. We would not go again there and made mistake visiting there.

Outlook Eyecare 100 Canal Pointe Blvd. Princeton NJ
From the minute you walk in and are greeted by the front desk you begin an awesome experience.
Dr. Margaret M. Ritterbusche O.D. specializes with contacts.
She is an amazing doctor! The examination, caring, advice, etc etc is what deserves a 5 star review. Nothing is rushed and she will answer all your question ~ Outlook Eyecare accommodates you in every way

I had a pretty bad experiences here, so that is why I am going to the trouble of posting. I was at the Outlook Eyecare Offices both in Princeton and Monroe, same staff in both locations, for a total of 3 visits. There were about 8 or 9 unpleasant aspects, so I will only bother recording a few.
I was kept waiting for an hour and 45 minutes. They ushered me from one room to another, waiting here and there with no doctor or tests. At one point they tried to usher me out, and said goodbye, before I had even seen a doctor. When she saw me the second time, The doctor said «I’m so confused», and after a while she said, «Oh, this isn’t even your chart». They scheduled the same field of vision test three different times, accidentally, and I’m still not even sure it was relevant to my problem. The staff was condescending when I asked questions. Twice I overheard the same nurse/​assistant talking in the hallway, complaining about different patients, within my earshot. I asked for a new prescription every visit, and each time was told I had to make another appointment for that, and a separate appointment for contacts than for glasses (this has never happened anywhere else I’ve gone, and after the third visit I still do not have a new prescription). There was no information in advance, like if I needed to bring someone to drive me home. I called and asked that, in advance, after the second visit, and the woman rudely said «How would I know?» and refused to find out for me.
After three visits I still don’t have a clear idea of what to do, so I am going to a different doctor. At least I had a diagnosis, whether accurate or not I am unsure. Meanwhile, my vision in one eye is blurred and maybe permanently blurred.

Came highly recommended and I was very impressed. Bright, clean offices with friendly, pleasant, and efficient staff. From the receptionist, to the doctor, to the people working in the optical shop– everyone was respectful and professional; I wouldn’t hesitate to return.

They’re probably extra nice to me since my wife used to work there. They do great work, are friendly and have great service.