Medieval Collectibles

Hit or miss on you getting your items in a reasonable amount of time.
I ordered an out of stock item that said ships in 3 – 5 business days.
Two weeks later I asked what was up. Person told me it would ship within a week. Website still said ships in 3 – 5 business days.
A MONTH later I asked them what is going on. They said they expect it back in stock in 2 weeks and then they will ship it out.
Never once did they contact me to tell me my item would be late. Website STILL says ships in 3 – 5 business days.
Things they could have done better. Been honest on how long it takes. Contacted me to let me know if their shipment was late. If it is going to take so long, offer me a refund instead of waiting. Or done SOMETHING. Some gesture of good faith. This was supposed to be a late Christmas present. Now what am I supposed to do?
I don’t think I will be buying anything else from them again.

I spent HOURS online trying to find pieces of clothing to complete the look for my costume. I was alarmed by how few companies specialize in the look/​feel i was going for. After stumbling across medieval collectibles, i decided to take a chance of these guys. I have to say, I’m more than impressed. Shipping was fast and easy, and the quality was absolute perfection. My biggest reservation was a quality product for the price point of the items. My expectations were more than exceeded. I could not be happier with my purchases. Medieval Collectibles had everything I was looking for to complete my look. I also spoke with Dee who was very kind and courteous over the phone. I will continue to buy from here and encourage others to do the same.

Well… I did get a refund right away, so I guess they get 2 stars for proper response to a failure to deliver :)
Their inventory practices must be from the Middle Ages because the website doesn’t show when things are out of stock until you’ve spent your hard earned money on them. Tried to negotiate to purchase one of two other similar items… which were also out of stock.
Is this a front for a mafia business? Do you actually sell things?

I placed an order with Medieval Collectables for the first time today, then came across bad reviews for the company, on line. I want to address one aspect of those complaints. It’s been my experience with SEVERAL online stores that sell Medieval gear, swords, etc. (including an eBay seller) that they will list something as «available» when it’s actually on back order, or not even in production anymore! The fault though is often with the wholesale supplier, not the seller. Deepeeka, for example, seems to be lousy at keeping its wholesale info current. Sellers can only go by what it tells them, hence, problems arise. Having experienced this several times now with different sellers, I’d be slow to accuse Medieval Collectables of intentional deception here.
Someone said in another comment, «The item said „In Stock“ when I ordered it, and then suddenly had an „Out of Stock“ status when I looked at it about 30 minutes later (the status had changed only in the exact size I ordered).» This person says she DID get what she had ordered, but I wonder: did info possibly go from «in stock» to «out of stock» in 30 minutes because she BOUGHT THE LAST ONE in that size, and the info updated? Just a thought.
Read buying/​availability info on their web site. It does cover and explain a lot. Also, call them BEFORE buying to make sure that they really have what you want. I did this yesterday, spoke with a nice woman who put me on hold while she called their warehouse (yes, they have a warehouse, they don’t operate out of a garage somewhere) and she got back to me to say that they hadn’t replied yet but that she’d call me with the answer. She did, in 10 minutes. Now it remains to be seen if I get the item — a Pappenheimer sword — without incident. Based on problems had with other sellers, I’m willing to chance it here, as such problems aren’t endemic TO Medieval Collectables alone. Again, read info on their site re: buying, «in stock», back orders, etc. and CALL before buying.
Will add to this review as the saga of my purchase unfolds. Already got a UPS tracking #!
UPDATE! May 1^st, 2015: The sword that I ordered has arrived! It’s really nice looking, was in stock, as stated, was wrapped and packaged extremely well, and was shipped to me quickly. I have no complaints whatsoever with Medieval Collectables, and will buy from them again. My first interaction with them was good, and no, I don’t work for them and I’m not getting a discount or something for posting this. My experience was great, what you do with this information is up to you.

I ordered a mug. They claimed they sent it. It never arrived. Then they wanted to charge mo more than the value of the mug to reship it.
Right.
So I’m out $ 30. I wish I had read the reviews before I ordered.

I’ve bought from Medieval Collectibles for years, but apparently being a longstanding customer merits no sympathy if and when things go wrong.
Their customer service is terrible. I returned a gift and was told there would be a waiting period, as it was currently out of stock. When I contacted them after the initial period, they told me they didn’t carry that item anymore. Turns out they do, but under a different name; why wouldn’t the rep just tell me that?
Trying to order the new item proved to be an awful ordeal. They insisted they had partially refunded my order, but I showed no record of it. When I told them that, I got a verbal shrug. I guess my missing money is none of their concern.
They made NO EFFORT to remedy my situation. I have had few encounters with less helpful people than the representative I talked to.
You can easily buy the same stock they have on their website (and their sister site, Dark Armory) other places online, and I suggest you do. These people do NOT deserve your patronage.

I ordered an expensive (list price greater than $ 100) celtic necklace during the black friday sale (15% off but $ 13 to mail a 1 oz. necklace). The necklace was small, reputed silver and containing a simulated rainbow moonstone (simulated means than they didn’t dig it out of the ground but created it from the same elements). When I got it, it was almost colorless when viewed on, if you turned it sideways there was a faint mud-​colored band. (for info about moonstones, try
Not a qulaity piece. I wrote them: «I was quite disappointed with the Rainbow moonstone silver necklace I received. Unlike the moonstone with bright blue adularescence shown on your website, what you sent me is nearly clear, with a very slight brownish white sheen which in only visible when tilted. The back is rough and the chain is not jewelry quality.» They said: «I apologize about that; the item is hand-​crafted and made to order, so some imperfections are possible. Because it is hand-​crafted, it will not always match what is pictured on the site. The rough back is a result of the crafting process, and is not considered to be a defect. The correct item was sent to you and there are no defects, by your description, that we can find with the item.»
I don’t know anything about their other products but I advise against buying expensive costume jewelry from them. I should have known better.

As with the other reviewer, I noticed the really bad reviews for this company AFTER I had placed an order for my son’s Halloween costume. The item said In Stock when I ordered it, and then suddenly had an Out of Stock status when I looked at it about 30 minutes later (the status had changed only in the exact size I ordered). I called them right when they opened to find out what was going on and the girl I talked to went into their warehouse and pulled the item from the shelf to make sure it was shipped to me. It was shipped right away and I received it within about a week.
I personally didn’t have any issues but it does seem like you have to actually call and talk to someone anytime you place an order if you don’t want it to disappear into the void. Enough people have posted the same complaints that I would be wary of ordering again from them. Honestly I wouldn’t have even ordered to begin with if I’d seen all the complaints first, but it all worked out ok. Shipping costs are CRAZY expensive though. I paid $ 18 on a $ 40 order that could not have weighed more than 3 pounds. (And I’m in the US so it wasn’t like it was shipping internationally)
All in all I didn’t have any problems other than the enormously high shipping costs — but in all honesty I probably won’t order from them again. Seems like it’s looking for trouble.

This was my first time purchasing from Medieval Collectibles (MC). I was hesitant to buy at first due to a number of recent filed complaints about them through the BBB. However, I had the opportunity to chat with a representative for MC, Megan, on a live chat link who was more than happy to assist me in finding what I was looking for, explain their return policy, and field questions about the quality of their products. Upon completing a purchase through their site an immediate order acknowledgement was emailed to me with an order number, customer number and all pertinent information. A few hours later I received the invoice with UPS tracking number showing all items had shipped. I could not have been more happy with the experience. This is a preemptive review as I have not received the items yet but, knowing the return policy is in my favor if I do not like the items, I was completely satisfied with the buying experience. I definitely recommend checking them out — their site is a bit slow but their pricing and selection were much better than amazon. Thanks MC (and Megan)!

I ordered from this company BEFORE I checked some reviews on them. I decided to call the company right at their opening time to make sure the items I ordered were in stock! (The website said the items were in but as soon as I completed my order I checked the dress and it was listed as «out of stock») I got a very kind representative who ensured the items were in stock and let me know they would be shipped the same day. I got my UPS tracking number by end of day and received the item 5 days later. The items came to me in excellent condition, and I am very happy with my purchase.