Land Rover Princeton

Among many other issues, I was sold a «ding protection plan» back when I purchased my 2015 RR. At that time, I was specifically told that EVERYTHING was covered, because I opted for the «premium plan». I asked thorough questions, knowing that often times these insurance plans try to put in loopholes that allow them NOT to cover certain damage. I had even specifically asked about coverage on the mirror casings, since I know those get dented/​scratched more often — and, in fact, it had happened to me on a previous car. I was told that ‘YES’, while the mirror itself wouldn’t be covered, the casing would… Throughout the «sale» of this $ 900 plan, I was told emphatically by the Finance person that ANY and ALL «dings» would be covered if I opted for the premium plan. The one page contract I signed and received was terse, but covered all of the essentials.
Lo and behold, I called the other day to file a claim for a small scratch on the casing of a side mirror. Well, the company tells me that the mirror casing is NOT covered. And with the absolute worst, most rehearsed explanation, I was told, «Be sure you read all of the exclusions in page 2 and 3 of your contract». Of course, there IS no page 2 and 3. The contract I have is ONE page and doesn’t say «1 of 3» on it… I was told that the dealership would have the other pages… Clearly, this is a very common tactic of theirs — it’s reprehensible, and I’m certain they’ve made tons of money from this scam to their customers. Any reasonable person on this earth can see what they’re doing here… I called AND wrote the dealership — and they have not responded at all. These mysterious extra «pages» of the contract will probably magically appear once I push to see them — and they’ll claim that they gave them to me and explained everything back when I purchased the car…
Fortunately, another Land Rover dealership heard my story and is going to work with me to fix it. They admitted that the Princeton dealership is known to do stuff like this all the time…

I have always had great service and would not go anywhere else. Jorge the GM has an amazing team working with him weather its sales or service. They really go over and above.

Not Bad. But there is lots of room for improvement

I dealt with Yury whom was honest and open with me the whole time i was there. I have been to many dealerships in the past where the customer service is way over the top and fake. Here i was treated as a person not a sale and that is few and far between in the industry. I ended up buying a lovely Range Rover Evoke, and got a decent price on my trade in.
Yury himself is very tentative and was a pleasure to talk to and kept me informed all through the sale. It was nice to talk to a sales person whom was not just constantly talking about the sale but interested in other subjects when we had to wait for paperwork etc, and he is a very honest man and a credit to his profession and in my opinion would be a valuable asset to any dealership ive ever dealt with.
thanks for a great car and pleasant quick experience. I will be recommended this dealership to anyone i know. I will point out i traveled 50 miles instead of 5 to my local Land Rover Dealership due to Yury being great on the first time i called about the car.
I have had no experiences with the service department yet but will update with another review as that is a seperate department.

I have been going to Princeton Land Rover for about 6 years and have never had a problem with them. As I do not like my Land Rover, I do like their service team. Steve has been there forever and Drew is a welcome addition, you can always count on them! I had gotten my brakes replaced and not six months go by and they started squeaking. I went back and Drew said that they would replace them for me for free! Who does that? Only Princeton Land Rover!

I guess any high volume dealer will have some blemishes, I though have had only great experiences with PLR. Best service department I have run into in my many years of car ownership.

I ended up at Princeton Land Rover after a very unsatisfactory experience at another Land Rover dealership closer to my home. My experience at Princeton Land Rover was the polar opposite — a joy from beginning to end (and it isn’t often that one can say that about buying a car). Joel was pleasant, incredibly helpful, and thoroughly knowledgeable. This is my first Range Rover, and based on the buying experience (not to mention the car — which I LOVE!), it won’t be my last.

I own two Range Rover Sports. No thanks to Land Rover Princeton. Bought them both at Ray Catena because Princeton just wasn’t willing to negotiate the rubber mats! So Princeton lost upwards of $ 140,000 because they wouldn’t throw in the mats and were completely robotic, and simply seemed like they didn’t even care to sell a car.
Because I live in Princeton. Princeton LR is clearly bitter about their loss of my money. I stopped in recently because the alarm on my 2011 sport was sporadically going off and when I left the dealership suddenly ALL four tire lights came on alerting me that the tire pressure was low. ALL FOUR. Coincidence? Doubtful.
While I was there to get the alarm situation fixed, they really pushed me to make a service appointment, which is definitely needed, so I made the appointment just in case. But, after doing some research it’s clear that they overprice HARD. Their alignment is $ 250. Ray Catena does FREE alignment when you replace all your tires (which is what I need, so it works out perfectly), Princeton does not. They won’t even give you mats when you buy a $ 70,000 sports car.
When I called to cancel my appointment, I did not tell them I found a better deal at a Land Rover DEALERSHIP, I just said «something came up and I would call back». Immediately as the words left my mouth the service advisor said word for word: «Yep got it bye» and hung up. At least he made it easy to never go there again.
Everyone there is old and fat and ugly. Ray Catena time and time again has delivered quality. Maintenance for these cars are expensive, duh, they are luxury vehicles. But Ray manages to give you incentive with deals. Not to mention their facility is pretty gorgeous. And the people are usually pretty friendly and interested in your satisfaction.
Bottom line: Princeton is a money pit. The people there hate themselves. And are untrustworthy.

Nice people but they misdiagnosed a suspension problem as broken air struts on my 100K mi HSE and wanted almost $ 4,000 to replace the front struts it. After I purchased the parts online and had it done for a total of $ 1,000 by an independent mechanic, I still had the problem so the IM checked and found the original problem was actually a defective $ 17.00 valve. I went back to RR and they installed the part which solved the problem, for a total of $ 70.00. Anyway, I know have new air struts too, which is good. However, I will never trust their diagnosis again.

Excellent service!!! Looking forward to being a repeat customer!!!

I realized after reading my previous review of this place I should give it a quick update, as I stopped going here a couple years ago. I stopped going because I got the uneasy feeling of the service associate (or whatever they call these guys,) Steve, trying to take advantage, and just when they had earned my trust. It seemed like he was trying to push way too much extra work that didn’t really need to be done on me. I just wanted the tranny fluid checked and changed if need be, and he comes up with some service checks that STARTED at $ 1,300. Seriously? I was quite disappointed because I never felt like I was being prepped for a rectal exam there until that day. Plus he kept trying to push a set of tires on me that I didn’t need. I got my oil changed and never went there again.

The worst out of all the dealerships in NJ.
Service is awful as is every other department.
Go to Parsippany or Paramus.