Cellairis

The service here is good and the employees were attentive and cordial. It took a little over an hour to fix. The cost was a bit high for a cracked screen repair though. It was 148.00 with tax. I’ll look elsewhere if this happens again.

I’ve actually never written a Unilocal review, though I frequently read them, but I was so impressed with their service that I just had to compliment them. My son had an iphone with a broken screen. He bought a replacement online and tried to install it himself. In the process he broke the home button cable and bent one of the screen cables on the new phone. On top of that he couldn’t get it all put back together. So we showed up at the kiosk with a bag full of parts and the replacement screen. We were told that they didn’t have a cable for the home button in stock, and it looked like the cable on the new screen was damaged, so they didn’t think it would work, but she would try. Alternately she said she could replace it with one that they had in stock for $ 85,we told her we’d just use the one that they had in stock. She told us that we should just come back in 20 minutes. And that we could come back later in the week and they would put in a new home button and it would be another $ 25.
About 30 minutes later we came back and she said that she had taken it to the tech at their other kiosk and he had it working. So we went over there and he had replaced the screen with a new one that they had in stock, but now he had taken that off and was testing the one that my son had damaged. In fact, he was able to get the one my son had damaged working, so we actually didn’t need the new screen. In addition, he had been able to scavenge a new home button from an old non-​working iPhone and had fixed that as well. 15 minutes later we had the phone with our new screen installed, a new home button and cable installed, and they charged us only $ 70. They could have easily just given us the new screen for $ 85 and had us come back later and spend another $ 25 on a home button, but they went out of their way to get all of the work done for the lowest possible price. That is what customer service is all about.