Enterprise Rent-A-Car

Was not Happy with this service,
On the site when I made the reservation it said I had to pay 62 $ when I came to the store it grew to 110 $ witch is almost double (my point being they should have made it more clear on the site that I had to pay a lot extra insurance)
Then they asked me if I wanted to pay with credit or debit, I said debit but because I was out of state They needed to put 1 $ on my credit card. And the rest on my debit, so good I went on my tour, good car clean and nice. But When I checked my credit card (witch should only say 1 $ according to the lady in the shop) that afternoon it 189 $ was written off. I called on Monday morning and it turned out that 80 $ of that I got back but they never told me that I needed to pay that, it doesn’t matter to me that I had to pay that I just wanted them to tell me! And they also did not tell me that they used my credit card instead of my debit card and after the day they got it off my debit. Witch for me means that I spend the whole what was supposed to be a fun day worrying about money and being angry at the service. This was the office in Prince Fredrick MD maybe other offices are more clear about it but I do think they should change the site! So my experience with this company is not good!

Rented a car for two days while my truck was being serviced. The car was clean and well maintained and the pick up and drop off service was timely. Good rates and no hard sell on protection packages.

Have been a customer of this Enterprise since 2006 — from renting a car for prom to renting a van for moving, their customer service has always been outstanding. And, with a little notice they will accommodate your vehicle of choice. Plus, the cars are always clean and fresh (both in and out). The store is well managed and the staff is great. I’ve never had a problem with either reserving online or in-​person. Only drawback is they close early on Saturday, but they added a key drop box for returns before Monday AM.

Overall I was satisfied with my rental here. I needed a short-​term, one day rental and needed to be picked up for it. I called the 1 – 800 number initially to first confirm that this was possible (it was) and then what the procedure was.
I then called the PF office and made the reservation for a few hours later. I asked to be picked up about an hour or two later and was about 10 miles from the rental office. I got a call when the car was on its way and saw the car pull up, so I’m not sure if they call again when they get to the house.
Arielle was very pleasant and we had a good conversation on the 15 minute drive back to the office. Once we got there, there was about a 20 – 30 minute process of verifying my insurance coverage through USAA, signing waivers, checking the car for previous damage, etc.
Overall it was a pretty smooth process considering it was Friday afternoon. It was a tad irritating knowing I have to wait for $ 200 of a deposit to get refunded to my account since I used a debit card (but this is industry standard). What I deducted a star for was the fact that I asked to return the car at around 4 pm on Saturday and was told if I wanted to do so, I would be charged until Monday ($ 100, triple the one day rate) since they close at noon on Saturday and are closed Sunday. I am flying out of town on Monday morning so if I really did need to have the car until after noon on Saturday I would have been screwed. I moved some plans around and got my dad to be my second driver to get me down there-​but otherwise it would have been a HUGE hassle.

Giving a star only because I have to.
Could not have been more disappointed.
Went in the day before I needed the car, gave them all the information they needed, and told them I would need to pick the car up at 10am the next day for a Funeral. Was running late, called at 11am the day i was to pick up the car, they did not have a car… It was in transit from Mechanics fill. 11:30am I am at their office, car is not ready, they are dragging their feet. Finally asked to speak to the manager, who was in ear shot the whole time. Advised her how disappointed I was, and that I was not being made late. Instead of pushing the staff to move faster, she starts typing away on the computer, and offers me a free rental the next time i needed a car.
I cancelled the car, had them credit back the money to my credit card, and left.
Thank you Enterprise Rent-​A-​Car for caring about me as a customer when i needed things done right, say the least I late getting to my destination.

The staff there is always incredibly courteous and helpful. Cars are kept clean and they always have a great selection.