Enterprise Rent-A-Car

I have used Enterprise before with good results, but this last rental was a disappointment. When I arrived at the Prattville location on June 1, 2016 to pick up my round trip reservation I was told there wasn’t a car available after a firm discussion I was given a ride to the Montgomey location where I received a Simi-​clean vehicle as it was raining and I needed to get on the road the employee and I signed paperwork without looking over the vehicle. Once at my destination location I tried to turn in my vehicle early (my father passed away) I was told it would be a $ 150 fee (I had to call the Prattville location to get approval on the one way rental, which was initially denied) I called back and Lauren was very nice she approved the return and waved the one-​way fee. When I went to drop of at the Grand Junction location they found a minute dent on the roof, which I couldn’t see as I’m just five foot tall. The guy insisted I had damaged the vehicle and was quite rude. (I spoke to my insurance agent and he told me that enterprise is notorious for making things up) So beware insist on a walk through and take pictures before and after for your protection. As a side note, I could write a review about the car itself, which I had to top off all fluids, because it wasn’t serviced before I received it.

It was odd. I reserved a vehicle at open Saturday morning and was told I would get picked up when I called. Unfortunately, it hit an hour before closing and I was still waiting. I called again and the employee told me they don’t do Saturday pick ups. I had to get a cab which was stressful, but I made it.
The employee at the counter was a bit too «firm» with reciting the policy. You really shouldn’t start a phrase to a customer with «When I ask you on the phone you said…» As if it were the customers fault.
There was no compassion at this location and they are more focused on policy, not quality.