Steak ‘n Shake

The service here was pathetic. I think they only had one waitress there on a Friday night. It took them 20 minutes to take our drink order. After she dropped off the food, we didn’t see her again for half an hour. They had a hostess seat us and several people standing at the drink station, but only one person actually waiting tables. The only reason I’m giving one star is because I like their food, but I will go to the one on Polaris from now on

I love the food at steak n shake. but mostly everytime the service is horrible. I came into this location earlier today. We waited 10 mins to be seated. then another 10 mins for a server to even come to our table. They were not busy and had 4 servers and a floor manager working. There were 7 dirty tables. and the servers were uust, walking around like zombies. I watched the server named Baylee walk by one of her tables atleast 4 or 5 times. the table didn’t even have their drinks for like 20 mins. It took baylee 30 mins to clean off one table… they have to all be on pills or something. I just witnessed the worst service I ever have at any restaurant. ridiculous.

This location, hands down, worst service of any place I’ve ever been.
Last time I went, server Amber ignored me and my children for over 25 minutes, and not taking our drink orders. When I finally asked for a manager, she stated nobody told her we were sat in her section (although she passed us several times). The manager purchased my meal and served me herself. I decided to give benefit of doubt, and try again.
Today, my husband and 2 children and I attempted lunch. We waited 10 minutes to be acknowledged, and then a servers friend who came in 10 minutes after us was seated immediately (2 people, in a table meant for 4). We waited over 20 minutes to be seated.
We then waited 46 minutes for our food. Its steak n shake, people. 2 Frisco melts, a kids Mac n cheese and a grilled cheese. The only way this takes that long is if you have to make the cheese yourself.
Our waitress? Awesome. She tried so hard. Jessica, if you ever read this, we know this was not your fault, and we tipped you accordingly. I could hear her in the kitchen saying guys, give me anything, those kids have been sitting there forever! Im giving them applesauce, I gotta give them something!
When we finally got our food? It was cold.

Walked in at 11:15am and set at counter for lunch since I was by myself.
Manager was standing at cash register and never greeted me. A couple of servers walked up to speak with him but ignored me. After 10 minutes of being ignored I left while manager was still standing behind counter less than 10 feet away and still never spoke to me. I would not give them 1 star but Unilocal would not let me continue without 1 star

As much as I love them, they all need to have a better drive thru situation. I should spend ½ my lunch waiting…

Let me start by saying Amanda is a fun and courteous server, and she usually waits on us when we come in. the menu is pretty extensive and you can get so much for so little. there have been times when we come in and others have waited on us and they seem to forget items or to refill drinks. but other then that no real complaints.

I was there on Saturday ⁸⁄₂₂ and had a fantastic flavorful Frisco Melt and great. The service I recieved was fast and friendly. My first time at a Steak and Shake and I definitely will be back!!!

I love Steak ‘n Shake more than I should. We love it because we can get two good size meals for $ 8. Not bad at all!
Favorites are the garlic burger and the classic double.
Word of advice though — do drive thru unless you want it to take about an hour to get your food inside. For some reason they can’t get it together in there but drive thru is really speedy.

You can’t beat their milk shakes. The meals are a great deal. The double royal burger is the best burger in town.

Love the shakes and burgers are good eating! Service is suspect, 6 waiters wondered past multiple times as we sat at the counter… Finally the cook took our order! He was great… By why did the chef have to be waiter, cashier and cook?

Horrible service!!! Ordered a family 4 pack and had a coupon to get it for $ 19.99. The cashier refused to honor it. He said we don’t take those. I demanded to speak to a manager. Noone was available to help me. The cashier didn’t care that I was being overcharged either. I will not be back!

Yeah, I still go to this neighborhood SnS from time to time but after few outright bad and mediocre meals the only thing that gets me in the doors now is the steady flow of coupons mailed out almost weekly. Still this location puts out some really tasty burger combinations and is still the star of this chain.
I stopped by the other evening and tried one their seasonal Octoberfest cheeseburgers; a double steakburger, Swiss cheese, shaved ham and mustard onions on a pretzel style bun. One big messy good burger paired up with a order of their shoestring fries.
Although my meal was delivered quickly overall service was lacking from the time I entered and waited to be seated which quickly became obvious to me that it was server shift change time. Once my server returned from her break the rest of the meal went smoothly but I never saw the manager set one step out of the kitchen during my visit. While SnS is still one of my favourite fast food burger choices the service and food quality of this location has gone down from my earlier review.
Coupon saver tip: One of the best coupons in their almost weekly offerings is for a free regular drink with a meal, savings of $ 1.79 over the rest of the coupons that give you anywhere from 50 cents to a $ 1 off different menu items.

How can you beat a $ 4.00 meal, I ordered the double with cheese and fries. The fries are always hot, very good and the burger was very good. A good lunch place and after 2:00 pm all milk shakes are ½ price. Service is excellent.

Worst service ever you’re not busy, you should be glad you have business and you’re rude. I asked for no jalapeños don’t roll you’re eyes. Even the manager had no personality reallllly?

The staff here is great! I generally come on Sundays after church with a big group and we are always taken great care of. The orders are out in a good amount of time and correct, and we can pay the bill at the front individually by seats. It’s great that we don’t have to worry about dividing up checks and potentially fixing things that were wrong. Nope, we just go up to the front cashier, say I’m paying for seats 2 and 3 and done! Last time I was there I got the Oktoberfest burger. Mmmm mmm! Definitely worth it.

Stopped in for lunch because the adjacent panera was packed to the gills. I’m glad I did!
The service here was fast and friendly, the food was also fast, cheap and filling.
Would not hesitate to get lunch here again.