Connells Maple Lee Flowers & Gifts

I can’t speak to the flowers but their customer service is awful. My mom tried calling to speak to Melanie multiple times and she didn’t even bother to speak with her or even call her back when another associate said she couldn’t come to the phone. I decided to just stop in and she was not there, so I came the next day. I called to make sure she was there and when I called they asked «who’s asking» like I wouldn’t be able to speak to her unless I said a certain name. When I came in again today she said she couldn’t meet with me about wedding flowers. Not worth my time.

Flowers were pretty buy didn’t last the 4 hours I needed them to. I saw brown on them at pick up. Mentioned it and they were nice but only peeled those petals off. Had to go to another florist where I paid half for a bigger and longer lasting arrangement.

Great if you only plan on your flowers lasting 2 days. I had flowers delivered on Wednesday afternoon and they were wilted by Friday and looked terrible on Saturday.

Have had many great experiences in the past with Maple Lee. Most recently, I had to order a casket spray for my Aunt’s funeral. They worked with my preferences and budget to achieve a beautiful display that lasted a long time. It was also, of course, delivered correctly and on time as well.

They left a delivery notice on the handle of our garage door which went unnoticed. Who puts a delivery notice there verses the front door? My wife called about the order and she was told that they couldn’t find the order. She replied, «Do you think I am making it up.» She was told by the manager that they would research the order and call her back. About 10 minutes later, they called back and said they have no record of the order. Really? Well, then that is why you are getting this review. Very poor business practices Connells!

I usually do not post bad reviews but after multiple bad deliveries from this place I feel compelled. I ordered two arrangements through ProFlowers website to be delivered before Thanksgiving and Christmas. They were nothing really fancy so what could go wrong, as it was greenery, silk leaves and a candle for each. The Thanksgiving arrangement arrived in pieces, the delivery guy stating «if anything falls out just stick it back in». It looked as if the arranger used bits and pieces from the bottom of the greenery box. They were dry, short (2″ in some cases) bits of branches that didn’t even conceal the green plastic container they were in. Not at all what was pictured on the ProFlowers website. 2 other floral arrangements arrived from this same place sent from other family members and their flowers (mums and roses) looked old, fully opened and starting to rot at the stem. Mums are usually hardy and last longer but these died within 2 days. The later Christmas arrangement arrived and I had hoped for the best. Again, short branches with holly stems that lost the leaves immediately, dry evergreen that broke off. This is really embarrassing to send this kind of arrangement to anyone. I’ve spoken to ProFlowers and they have refunded me thank goodness but I will go out of my way to avoid Connells Maple Lee Flowers in the future.