Workout Anytime

I originally signed up with Workout Anytime at the Hiram location with my mom. It was $ 15 a month plus additional fees to sign up and get your key card. Eventually this location opened and I switched because it was closer to my home. The gym itself is pretty small with a limited number of treadmills, elliptical machines, and bikes for cardio. There is also a variety of weight machines and free weights to choose from. It can get pretty crowded around the evenings when people get off work and that mixed with the new year resolution crowd it can kind of be a pain.
The reason I am giving such a low score it because now that I have moved to a new place in Atlanta there is no longer a location that is near me. I needed to cancel my membership. If you go online to the website there is zero information on how to do this. Come to find out that the cancellation policy is different to each location. If I had signed up here, I could walk in and tell the employees I would like to cancel. Simple as that. But since I signed up at the Hiram location I was told I need to send a certified letter to their headquarters to cancel. I then called the headquarters and then was told I could email them to cancel and needed to include name, address, account #, and a reason why I’m canceling. After doing all that, I get a letter in the mail stating that I need to pay an ADDITIONAL $ 10 to cancel my membership or else they would continue to renew my membership even though they know I want to cancel.
At no time was I told there would be a cancellation fee when I signed up or when I spoke any employee when inquiring about cancelling.
The gym itself it very convenient but just be weary that its very hard to get out of your membership.