Union Bank

I don’t personally have a bank account open with Union bank because I’m with another bank. But I do come here for change all the time because I work next door. But I must say the customer service here is immaculate. I’m here two or three days out of the week to get change for big bills and I can tell it must get a little annoying, but the employees do it without a problem. The wait can get a tad long sometimes because a customer is making a long transaction, but that’s nothing on the employees. Overall, it’s a great, clean bank with great customer service. Everyone always has a smile on.

I was trying to deposit money into my dads account while he was out of the country. Granted I didn’t have his full union bank account number, I did however have the last 4 digits, his name, birthday, and address. Apparently this was still not enough verification for them to accept my money and deposit it into my fathers account. Go to another branch outside of Poway if you need something more complex than the ATM, because I have my doubt’s they will be able to assist you. I will be making sure my dad closes his account and takes his business elsewhere after today.

terrible customer service at this branch. tellers are friendly but the managers get really annoyed when they need to talk to customers. beware of fee hikes. wire transfer fees have increased twice in the past 3 months.

This has been my bank for 24 years. Their service is great. And most recently they are upgrading their banking to be able to deposit checks on mobile phones! Thanks Union Bank for always having my back!

Good customer service and I like that they refund you for the fees you get charged at atm’s

Called the local number to get information before I arrived in the bank. Terrible customer interaction a robot would have been more engaging.

I opened my first checking account here way back in 2001. This location usually is not super busy when I go and the two walk ATM’s are convenient. There are also drive through ATM’s at this location too. If you go inside you have to go through those crazy doors that you can only go through one of them at a time. So rest easy at this location since you probably aren’t going to be part of a robbery. Always a plus in my book so bonus star for that!

This bank is one of the sneakiest banks out there. Very poor costumer service, unless you got a boat load or they’re shafting you with out you knowing it. They wouldn’t give change to an elderly man without an account. I had to step in to get few quarters for him. Make sure before you open account, you have a read about all the fees or interest. Double check your statements. Very poor, beside location.

I have been meaning to write a review for quite a while…
They have been my business and personal bank for 10+ years.
Maybe other branches are different but with UB in Poway, you get the best of both worlds:
— they know your name and you are treated like a small town bank would
— they have a free banking opition like the largest banks offer
whenI opened my business account 10+ years ago, i went with them b/​c at the time, WaMu required either $ 10k in the account OR you had to already be a customer wth them for 1+ years.
UB offered me fee free ATM buiness banking.
Ad honestly, i have paid SO little to bank with them! My dad is on the east coast and constantly is telling me stories about how much the banks charge for the slightest thing.
But, more importantly, I honestly feel like they all know me when I walk in.
While I have allowed other banks to provide me with their information, I have never contemplated changing business banks.
I own a small business so, if you have a GIANT business, maybe things are different, but if you have a small to mid-​sized business, I really HIGHLY recommend them.