Supercuts

I just went online through the Supercuts app to book my appointment for a cut & color, which it assigned me 3:30pm. A few minutes later Krysta called me asking what color I wanted & how long my hair was. I told her dark brown & shoulder length. She then states it’s not enough time to do both services before they closed (if that’s the case, why would their app allow a customer to book that type of appointment??). When I told her never mind, she (without any hesitation) sounded extremely happy to cancel my appointment on the spot! Wow… guess Supercuts doesn’t need my business… That’s ok, with that type of customer service, they don’t deserve my business.

First let me start by saying that I am really happy with my hair cut done by Savana, however, the color experience was awful! I have completely white hair as I am prematurely grey. I decided to have it colored platinum so it didn’t look so stark. Savana colored it. On the first attempt it came out rusty white with a pink hue. The second attempt turned my hair a light aluminum shade. She said that the color wouldnt take because my hair lacked pigment. I just stated that I wanted some warmth added to my already white hair… So …On the third attempt she put «gold «in it and it came out burnt orange. …then I just gave up… My co-​workers said it looked like a Golden Lemur or a Golden Retriever. So to make a long story short don’t ever have your hair colored there. I suspect that the stylist there lack experience with color.

One wiggly, energetic two-​year-​old boy screaming «No! No!» could have been a recipe for disaster. Instead of running to hide in the back room, Tanya (sp?) took on the challenge with a smile. She was patient, persistent, kind, and competent. Thank you, you are just a sweetheart! And the little one looks fantastic.

I love this place and have been going since I was 12, but the wait takes far too long at times. Tried for an appointment for my first time before I had to go to an event at my church and sadly the wait still exceeded 10 – 15 minutes even with an appointment and I couldn’t wait any longer before I was late. I’m sorry for the review, but the waiting is a tiny incovienece that has been going on for a bit. I feel guilty about this review, but it’s been an ongoing issue with wait times even with appointments. Hopefully this review will change :/

My hair stylist at this location was alexis. She was absolutely amazing. She gave my hair the TLC it needed. I was not disappointed and let me tell you I’ve had some pretty bad haircuts from stylist who didn’t seem like they cared. Alexis has true passion in her craft. I would recommend her to anyone. She has such a bubbly and sweet personality. You will thoroughly enjoy your experience in her salon chair :)

Ive been going to Alicia at Supercuts for 5 years. I’ve never had anybody cut my hair as well as she does. If she ever leaves I’m following her to her next salon. She is one in a million!

Savannah does a great job on my son’s hair! She is very kind, patient and gets the job done speaking his language!

Hopefully this one star will change but today the service was not good. This one star doesn’t reflect any hair cut because I didn’t have time to wait any longer. This 1 star reflects the team that was working this afternoon and their lack of working as a team. I called ahead at 12:15 and one girl said they would put my name on the list and I should plan on being there at 1. So I got there at 1 and another girl said ok there Is one person in front of you so it will just be a moment. I wait until 1:30 to ask another girl my estimated wait time now because they said there was only one in front of me and two people had gone in front. They said just a moment longer there is one more person in front of you. It went from 1 to 3 people in front of me and 30 min past the time they said to be there. I couldn’t wait any longer in hopes it would just be a moment. Maybe next weekend they will be more on top of their game.
I was not the only upset customer today. I over heard another customer say she got there at 12:30 and they lady said it would be about 45 min so she waited 45min and then asked again how much long and they couldn’t find her name on the list. Apparently they forgot to write her name down on the list or wrote it on the wrong one. She was very upset and walked out.

Worst Supercuts I have taken my son to in San Diego. The first time they left lines in his hair, like if it was cut in groups/​chunks. Came back a second time b/​c the first time was the stylist fault not the store. I called ahead and was told it would be a 15 min wait. They asked if I would like to put my name down so I wouldn’t have to wait and come-​in in 15mins. When I arrived at the store in 15mins they asked if I called ahead. I said yes and gave them my name. She said «OK it will be about a 20min wait». WTH! What is the point of taking names for a no wait list if you still have to wait once you get there. Ended up waiting 30mins after all so total wait time was 1 hour!!! Very disappointed with this place. I won’t be coming back!

$ 18 for mens haircut w/​$ 4 shampoo (for the boyfriend). I want to stress that I have gone with my boyfriend to local barber shops here in town and I have had to re-​do you his hair once he gets home. We were both weary about going to another local place but we decided to try this Supercuts location.
My boyfriend has really curly hair so I was not sure what the end result would look like. A young girl by the name of Savannah cut his hair and did a fantastic job. We only waited about 5 to 10 minutes and what was nice about coming here is the girls were not snobby like they were at HS salon. Friendly service and a reasonable price.

Nicole is awesome! :) everyone we’ve encountered here is really friendly and nice. They do a great job and I’ve never left unhappy! :) what a nice find for an affordable place to get my hair cut! Thank you!

I am writing this review for the girl who cut my hair today, Savana, she was awesome. I don’t usually get my hair cut and I wanted it to look healthy again. She was very knowledgeable and precise. I appreciate her making me feel comfortable enough to cut off three inches because now my hair is healthier then ever before. I recommend her for anyone. Thanks again Savana you were awesome!

First time going to this location, love my stylist Catarina! she left me looking like a star. Definetly going back, Awesome!

First of all I have to just say my overall experience was fantastic! I have been searching for a regular affordable place to get my semiannual haircut done and I think I have finally found it:)
Anna was amazing, she really took into consideration my vision for what I thought I needed done to fix my hay-​like hair, and was very honest when informing what was actually best from her professional opinion. Turned out amazing! Better than I could have thought I wanted, and I will definitely coming back to her when my hair starts to hate me again;)

I quickly became a regular after Alicia turned my poor excuse of a style into something both manageable and attractive. I like to keep it short, (without showing off my male pattern hotness) and luckily for me, Alicia knows her way around a widow’s peak.
Don’t waste your money at the $ 10 nip-​nip cutlerys when you can’t even be sure they understand English. Pony up an extra $ 8 (Don’t forget to tip, your mother taught you better) and get the quality you deserve for your money.

New cut and color today and once again… Alicia is brilliant! Thanks so much! Love the new color!

My first and last time at this Supercuts. I really wanted to like it, and it seemed great at first, until I was rang out at the end for over double the price of the service I came in for.
My stylist was Toni, and I came in for a simple trim and shampoo. After the cut when was she was drying my hair, she asked me if I wanted it «thoroughly dried» and I said yes (why would I want to walk out with wet hair?), she then asked «with a round brush» very casually as though it was just a brush option, so I said «sure.» As she was drying my hair I realized she was styling the ends a bit but had no idea this would cost extra, since I was never asked if I wanted a style or a full-​on blowout, to which I would have certainly said «No thank you.»
I was not desiring ANYTHING MORE than a cut, shampoo, and obviously them drying my hair after like a hair cut place always does after cutting it.
After, when we get to the register, she proclaims it will be $ 46. WHAT??? I came in for a haircut ($ 17) + shampoo ($ 4) = $ 21 service. She charges me an extra $ 25 for the blow dry. Utter bullshit. I told her I had no idea that’s what she meant when she asked if I wanted it «thoroughly dried.» «Oh that’s what that means,» she replied. I was so shocked and pissed that I just walked out (after she’d ran my card, of course). I called about a half an hour later to complain and ask for a refund for a service I DID NOT consent to.
Next day I had to go out of my way to go back in person for a refund. The girl who assisted me was cordial but not apologetic at all, and had an «FYI» tone like I should have known. She even said «I’ll refund it for you this time, but in the future…» In the future, your employees should make it clear when they’re asking if the customer would like an extra $ 25 service tacked on. It’s not my job to interpret extremely vague language and know that’s what it means, especially when I’d made it abundantly clear to Toni throughout our encounter that this was my FIRST TIME EVER at a Supercuts and was completely unfamiliar with their services.
A good business would’ve at least apologized and offered a FULL refund on everything for making me walk out the first time extremely upset, then making me take time out of my day a different day to fix an issue caused by their shady behavior.
I work five minutes from this location so had Toni not tried to swindle me, I would’ve most definitely became a regular.
Their loss.

Manager is also great, she treats/​teaches her employees great. I watched her today, I was impressed.

I came in asking how much it was just for a men’s haircut, and was told $ 17, so I agreed. Mid cut, my stylist told me to walk over to the sink for a wash, not even asking if I wanted it or mentioning the extra cost. Even though I asked for JUST a cut and was TOLD the price, they didn’t mind tricking me into an extra $ 4 wash.
The stylist, Raquel, was knowledgable and helpful, but I still wasn’t too pleased with the result (too short). And she didn’t help clear out the bits of hair left at the end of the cut, so I ended up leaving and getting hair all over my clothes and car, itching behind my neck and back, and having to do my own wash anyway.

I’ve been waiting to write a review. We have visited this salon several times with both my son and daughter, different stylists, and we’ve always had a good experience. Today Nicole trimmed and cleaned up my sons curly locks, and gave my daughter some lovely long layers. They were both pleased, and that’s good enough for me. Thanks Nicole!