Michaels

I went in to this store on Sat. ⁴⁄₂ in the early afternoon looking for a certain type of knitting yarn, I’ve had such an unpleasant, negative experience from this rude store clerk that it compels me to write this review in hopes that the management notices their poorly trained employee/​employees with a very bad attitude.
Despite the store being almost empty on a Saturday afternoon, it was obvious that this place was under staffed.
Because of not being able to locate the item I was looking for, I had to ask for assistance and after waiting for a store associate, a middle aged female clerk came over and asked what I was looking for.
When I told her I was looking for a scrubby yarn, her immediate response was «I DON’T KNOW WHAT THAT IS, I’VE NEVER HEARD OF THAT, I AM FROM THE FLORAL DEPARTMENT, I CANNOT HELP YOU»
and she went on to say that THEY HAVE SO MANY ITEMS IN THIS STORE THAT SHE CAN’T POSSIBLY KNOW EVERYTHING AND THAT THERE’S NO ONE HERE TODAY WHO KNOWS WHAT THAT IS and SHE JUST WALKED AWAY!
All this with a very rude and condescending manner as if she shouldn’t have been bothered with her precious time. She didn’t make the slightest effort to provide any kind of customer service.
Her attitude was outright obnoxious!
Her rudeness shocked me and left me quite speechless.
One bad apple (in this case one bad store clerk) ruined my shopping experience and feeling totally negative about this store. Will not support this location and certainly will spread my bad experience to my family, friends and acquaintances.

These people always open late never at 9:00 it’s always 9:05 or 9:06 come in what is wrong with opening when your suppose to?

So I go into this chain store and look for a floating frame with ½″ to 1″ space between glass, in order to view both sides of, in this case, a speciman. Also known as speciman display frames. They DON’T carry ‘em! So, I’ll improvise. I’ll buy two plastic (acrylic) frames that have the ¾″ box type backing, remove backing on one and glue two frames together. Well… they no longer carry those!
They have NO MORE plastic frames. Great store… me thinks NOT!

Called at 9:15 a. m (just after they open) to see if they had availability in a class for the kids. Called THREE TIMES before I had a live person actually help me. The young guy who answered the phone kept putting me on hold saying at first someone else would have to help answer my question, then the 2^nd time said he’d help me but both times I waited and waited — (10 – 15 mins). 3^rd phone call I just asked for a manager and she acted like she couldn’t hear me and then she claimed they have people waiting at the doors when they open and they were ‘very busy’. She was unapologetic in her tone, seemed to be irritated and was not professional at all. The store is pretty new and usually clean but the customer service continues to lack. I’d suggest that corporate get them a CUSTOMER SERVICE CLASS before they ruin this store for Poway residents who are very loyal to shopping in their home town.
P. S. Staffers, if you don’t like your job then find one you do like because there are plenty of people who will do your job with a smile on their face. Life is too short to hate what you do!

Love this location. It had the supplies I needed for a very reasonable price. The cashier was very pleasant and asked if I was a teacher. When I told her I was she gave me a 15% discount. YAY! Yesterday I stopped at the Michael’s location on Carmel Mountain Road with my daughter to get the same supplies. I asked a sales associate for help and she was so rude. Needless to say I did not make a purchase at that location. I’m glad I waited because the Poway location had exactly what I wanted. The Poway location is very popular and gets a bit busy sometimes though.

Like all michaels, this place has some awesome stuff! You have to stratigically plan your shopping trips around what is on sale and the coupons that are out for the week. Make sure to download the app.
This location seems to be a bit understaffed. Often times there is only one cashier, so I always have to wait in line. The staff is really nice, just scarce.

Called this location, not once but twice, to see if there was an item in stock before driving up there, and I was placed on hold for 10 minutes, before finally being helped by a young man. He went to go look for said item, and then returned to the phone after three minutes of waiting. He said yes all of those items are located in aisle 68, then I asked him if he could place the item I was looking for on hold. He then said, «Oh. what was the item you’re looking for again?» I hung up immediately after that.
Is this what you train your employees to do? You teach them to lie to their customer just to appease them, when in reality you don’t even know what the customer is calling for? How about asking for clarification? Instead of just giving them any answer. If I hadn’t asked to place the item on hold, I would’ve driven 20 miles just to find out that they may not even have the item in stock. Needless to say I will take my business elsewhere.

I am reviewing this Michael’s in comparison to all the other Michael’s I have been to all around San Diego county. So clean and well organized, kind staff, and had products well in stock. They have so much and I didn’t feel overwhelmed due to a good store layout. All the sails where well displayed. Even the lady at check out was really nice. Got to pull up my coupon on my phone and saved.
I had been to at least 5 other Michael’s all around from Encinitas to Santee and a JoAnn’s and they all had a poor selection in the jewelry section, tones of stuff out of stock and everything all disorganized. I know from working in retail in the past that if things are disorganized it is impossible to keep things well stocked.
Good Job Poway Michael’s!!!

I don’t come here often but when I do they always have what I am looking for. This is a new location so everything is nice and new in terms of the layout of the store and everything. Parking can be harder than the previous location especially at lunch time but that is OK. It is right next to the Grocery Outlet so I can do grocery shopping afterwards.

I called into this store to see if they had something I had been looking for and the employee answered my question very rude by saying «what do you want?» and i said what i was looking for and she said «no…wow we don’t have that.» then she hung up. I was blown away by how rude she was

This is the best Michaels in Southern California, they have got it going on!!! I know how crazy things can get during the holidays with excessive loads of seasonal merchandise and the long lines… This store is spotless and completely organized. I had some pretty awesome finds tonight, I purchased my last item to complete my ultimate project I have been working towards for years. Thank you for having such an awesome spot and for staying open late during the holidays, AND for having such awesome deals right before Christmas. I appreciate the effort, go Michaels Poway! You are the best I have EVER been to!

Great Michael’s location went here to stock up on Christmas supplies for tree lighting, decorations, and lighting equipment for the yard. Also came here for art supplies for my classes and the staff on the floor were happy to help me locate the tools I needed and explain their functions.
They give away a lot of deals and coupons sadly I don’t take much notice to them but the guy at the counter was happy to find us some and give us military discount as well. Thanks!

Nice new store. Clean and organized, friendly staff. Forgot my coupon so the associate used an extra one she had. Coupons help, saved 25%!

Great selection and helpful staff but they are always busy at check out. They usually only have one or two registers open no matter how long the line is. Wish they could speed up the check out line.

The new location is harder to get to but has lots of parking. The staff is nice and helpful, the selection is really good and there custom framing is really good

Download the app to get coupons

This store has a great spread of clearance and sale items. I usually look up the 40% off coupon on my phone before I go in. The associates are always friendly and greet us when we come in. Whenever I have a question, I get help ASAP. The framing department is great. I ordered my daughters picture to be framed and it came out perfectly!!! Great price too. I did a 50% with an extra 20%.

This is a nice new store located right next to the new Geocery Outlet in the Petco shopping center located on the Southwest corner of Poway Road and Community Road. It’s not quite as big as the old store that was located on Poway Road and Pomerado Road. Store looks nice and new, but they could open a few more check stands. Really, you only have one check stand open and there are people backed up waiting. This place is kind of a ghost town. Where are the employees? I’d rather go to the Carmel Mountain Ranch store. At least there are more people to help out and more check stands open!

Michael’s recently located to the Petco shopping center on the corner of Community and Poway. It seems like a smaller store than where they were before but nicer. I go to Michael’s for items that are harder to find elsewhere. It’s a great place to go for all your arts and crafts needs and even seasonal items. Sometimes I can’t find seasonal items at Target or Walmart because they go so fast or are kind of crappy, but you can always find stock at Michael’s and they often have unique items or things that you can customize yourself.
it’s not as grand as other locations but they still have a good selection of items and stock. I usually can find what I’m looking for. Great store!

Wow… everything is fully stocked and organized @ this Michael’s store. The store is super clean, too. There are more supplies and decorations in stock.
I had to buy acrylic paint to make posters with some folks for the football games. I was told the location of Michael’s changed by a friend. Glad Michael’s changed location and cleaned up their store. I hope they stay this way.