Lowe’s Home Improvement

I had an issue with a fire pit that I bought a few years ago from a different Lowes. The assistant store manager went out of his way to get me the part. Everyone I shop the customer service is above and beyond.
The store is clean and the employees are very helpful. The location is great and the parking lot is large and it’s never hard to find a spot.

I visited the Poway location. Very spacious and well organized store. I was looking for vertical blinds for a patio window. I was immediately acknowledged by «Terry», and he asked what I needed help finding. Not only did he tell me where to find the blinds I needed, he answered questions I had. He also showed me the type of curtain brackets I needed to extend my curtains away from the blinds. He asked me what color bracket I needed and picked out the bronze ones immediately. I also mentioned to Terry that I needed replacement parts for older wood shutters. He gave me two leads where to check since they didn’t carry older parts for shutters. I was asked by another male near checkout if I needed help carrying the blinds to my car. Customer service was fantastic! I always pick Lowes and they offer a 10% military discount with your active or retired identification card. Thank you TERRY for your help. I definitely will shop this location.

I visited Lowe’s this morning gathering supplies for an auction event for Tierra Bonita Elementary. Zach Salazar helped me get all the lumber measured and cut for the project. I was able to speak with Jose (a manager of Lowe’s) and he offered us a discount towards our total bill. When we build items like this for a school fundraiser the costs are supported by parents, so this discount was amazing! I was more than pleased with the service we got today, and will continue to shop at my local Lowe’s since giving back and supporting our community is something they are happy to do! Thank you!

This store is a joke. No one knows what they are talking about (when you can actually find a person). They never have the simplest of items. Save yourself the time and go to HD. This store is embarrassing.

Made us wait 30 minutes for a guy. Never showed up. She said she was getting our order. Never got there. Is it because we’re Asian? Idk, but this Lowe’s just lost $ 400.

Military service members beware, visit another location to get your military discount. Christine O’Brian, in appliances made certain to make it a huge deal for her to give me my 10 percent discount that the customer care team had promised me. They need more training in honoring veterans and overall customer service in general. Huge bummer!

Cashier not to smart … I don’t understand that she didn’t know where to find anything plus she over charged me

The staff are friendly enough but not very helpful. Seems like they just hire anyone who applies :-/​Twice now they’ve given us the wrong advice which lead to two bad purchases. Then on two other occasions we’ve had to stand around waiting for help for over 20 minutes in the paint section. They are poorly staffed, also here’s a tip incase you have to come here…
don’t go on a Sunday! because according to one of their employees «nobody wants to work on Sunday’s because of football»
Are you serious?! Lol
Do yourself a favor go to Home Depot in Carmel valley instead!

Lowe’s has fewer locations in the San Diego area, but this thing is a Monster. Their warehouse is Massive!
I was lured to this location by their stocked inventory of Ultratouch recycled denim insulation: something other hardware stores only carry online.
Note that the listed phone number will only get you to a corporate call center, but their customer service is absolutely top notch.
Yes, within a certain time frame they can look up your receipt by the card you used to purchase.
I had a very limited experience here, but everything went smooth.

This Lowes has a really good selection of products and what I really like the most is I can get help quickly from someone who knows what they are talking about whether it’s painting or plumbing.

Let me start off by saying I have only used this Lowe’s for one thing so this isn’t a fair review but… the one thing they do is terrible so I am going to base my opinion of this location on solely on this experience with them.
I went in to have several keys cut for my new apartment. I picked out some basic keys for $ 2 each and some cooler keys for $ 5 each. I get them home, and my $ 16 worth of keys do not work in my lock. Comparing the freshly cut keys with the original key I gave them, I feel like even a half-​blind person could tell that they did not match. So because we only have one copy of the new key, we rushed back down at our earliest opportunity to have them recut the key so we can use our door. They apologized and cut us new keys and as soon as we get home, lo and behold, we still cannot get into our place. You know what they say: miscut five keys once, shame on you. Miscut five keys again, still shame on you! Get your crap together Lowes! Home Depot got it right on the first try.

I purchased a washer and dryer a week ago for delivery tomorrow in the morning. I tried to find out the time of delivery in the morning the day before. They said the couldn’t tell me I would receive a call between 5pm and 9pm. I called at 7:30 pm to see when the appliances would be delivered. They told me between 7pm and 9pm. I said that was unacceptable but won’t give me an earlier time. I called the store and talked to Mate the manager who told me the deliveries are done by a 3^rd party. Lowe’s sells appliances up until the end of the day and is at the delivery company’s preference for cost saving. It didn’t matter that I bought a week ago

First visit here and it was a cinch! Picked up what I had ordered online and received excellent service from the two associates working the customer service side! Kudos to Lowes!
Thanks for helping me out!
This place is easy to get in and out of and isn’t busy compared to Home Depot… Love it!

This pains me to write. I typically shop at Lowes in Escondido. Poway is a new store and I’ve had two experiences there and they both kind of sucked.
First Experience: Couple weekends back went to the store to shop outdoor storage cabinets. Typically at Lowes I’ve been asked if I needed help, greeted by clerks, something. There was none of that here and the store wasn’t swamped. I couldn’t find anyone to help me so I left empty handed without being helped.
Second Experience: The problem is not the fault of Lowes Poway, but the corporate website (but reaction kind of sucked). I found storage units for outside and ordered them for truck delivery. The problem is that same day delivery is shown as an option on the mobile site («Available for delivery by 8/​23»). I placed the order and waited. Got a call from a nice woman to arrange delivery and I explained that they don’t offer same day delivery. I asked for a refund on delivery and delivery Monday after 5. I got a call again from Jose (assistant manager). He said he didn’t see why he would need to refund delivery since they don’t offer same day delivery. He said he was looking at it now and it doesn’t say that. I checked and it doesn’t, ON THE DESKTOP SITE. I was extremely upset and became a difficult customer (I hate being argued with when I can give the exact verbage the site gave me). He did refund delivery and said he would put a note to deliver on last truck delivery. I said ok. Refund is pending, but I’m sure it’ll go through. I recieved a call at 9:05 PM giving me a delivery window of 2:30 — 4:30 PM. A far cry from the late delivery I was promised. In an effort to get my stuff my wife took time off from work to be home. Ok, fine. Got a call around 1pm. Truck will be there between 1:30 — 2:30PM. I told the guy that they need to stick to the window.
Ultimately, it’s not that Lowes didn’t give me what I wanted, they gave me my money back. But I would have probably had storage units already if someone at the store had been willing to help me two weeks ago and my wife and I are having to take time off work because the asistant manager at Lowes Poway didn’t keep his promise.
I’ll just go back to Escondido. They’ve always been great and helpful (even with delivery).

Nice store but terribly undertrained staff.
I needed garden netting to protect my plants from predators. The folks working in the garden department insisted they had no such product.
I insisted they should have, considering pest control is a massive issue. Still, they shrugged. Thankfully I spotted a senior staffer who walked me to the big end cap of garden netting, found in the back of the garden department.
We then needed another product and 3 more employees had no idea where it might be found.
As much as I appreciate low prices, I’d gladly pay more if retail stores would actually pay a decent wage and both train and retain good workers.

Great store, initially went to the Mission Valley Lowe’s store but they didn’t have the Samsung washer and dryer model I was hoping for, but they told me Poway’s Lowe’s store had it in red. The store gave me massive discounts on my units and I’m very pleased with what a great deal the washer and dryer were. But I’ve had a really bad experience with another store who failed to deliver my washer and dryer on time (delivered it a week later than what was originally agreed upon) AND gave me the floor model that didn’t work (paid for a brand new ones). And I had just moved into my new residence so I hadn’t been able to laundry for almost two weeks. So it was kinda understandable this time I kind of harassed their delivery department about the status of the units.
Unfortunately, the reason why this review falls short of five stars is because they too, gave me a time frame of Tuesday from 6pm-​8pm only to call me at work and tell me they were four hours early and wanted me to drop everything to come home and let them drop it off. I tried to take off at 5pm but because of the short notice, I could not return home on time to meet with them and asked them to reschedule for the next day instead.
They did come Wednesday afternoon to finally install it in the end.

1. Getting into the store at the light on Gate Drive is confusing the first time. Someone painted a yellow line which means 2-​way traffic, instead of white. Look again. There is a median between traffic going in and the 2 lanes leaving the store. Nothing like starting a shopping trip by almost getting into a head on collision while entering the stores parking lot.
2. Twice I have bought plants and the cash register shows a higher price. The cashier changed it to the right price after I brought up the error to her, but it makes me wonder how many times these errors aren’t caught and the customer is over charged.
3. We had a man come out to give us an estimate on a fence. Lowe’s was $ 200 MORE expensive than THE OTHER GUY, but could get to the job 2 weeks sooner. At the time of the estimate, we were told that someone else would come to check the measurements one more time before starting just as a precautionary measure. We said that we would like them to go ahead and get started. When the second crew came out to our home we were told that the original estimate was too low and it would be an additional $ 600. We wasted 2 weeks on this process. No way to run a business. We decided NOT to go with this company.

Do you love the Home Depot in Poway or Mira Mesa, but hate the overall lack or help, dirty aisles, lack or in-​stock products and the depressing orange color that makes you feel like you are in prison for a crime you didn’t commit?
Lowes is finally somewhere closer to me than Mission Valley! Hopefully you too!
Wow. Clean Aisles, arraigned in a logical manner, and lit well enough that I didn’t have to remind myself I wasn’t in a survival-​horror video game. A color scheme that was not designed by a guy who was probably fired from the department of correction for coming up with a scene that was too punitive.
And get this… People working in the paint department. Who could actually answer questions, mix paint, and even keep track of the next person in line.
Need help elsewhere? Push a button. Magic. A human appears, who knows actual usable information, assists you. No more wandering aisles for 45 minutes, then waiting behind a couple who want to make absolutely sure there are no more cases of DDT hidden in the back, then waiting another 20 minutes for the Home Depot clerk to help the other nice couple who cut in front of you, only to be told that the clerk works in plumbing and NOT faucets, thus cannot possibly help since once brings water while the other dispenses it, but he’ll be sure to let the faucet guy know someone needs help assuming the faucet guy is not waiting to be bailed out of prison.
Best yet, cashiers who don’t assume you’re a criminal.
I’m so happy that we have Lowes in Poway. It’s an extra two miles of driving each way, but more than makes up for it in time saved. I will be back.

So excited to have a Lowe’s up here! A huge lighting section welcomes you when coming in the entrance. The employees are all so happy to be there and to offer their help. The store seems well organized and easy to get around. Great addition to east Poway!

Nice and new and shiny! The staff is eager to help at this brand new location. Of course it’s still a bit of a toss up where items are located but hey, they have only been open for like 12 hours.
The only down side (at the moment) is that I was told they will not have the usual Lowe’s Christmas décor items. I went inside to get some lights and there was only an end cap. I understand as they are opening on December 4^th but it would have been nice.
Overall, a positive and smooth experience. Welcome to Poway, Lowes! Thanks for saving me the extra 3 miles in gas to Home Depot :)