El Dorado Collision Center

Excellent job! Of course all replacement parts must be new, but even the push type Rivet are brand new in each part, that make them professionals! We’ll definitely recommend their services.

Even though there was a mess up with the ordering of the parts to my car so it took longer otherwise I would have given them 5 stars
The customer service, the kindness, the convenience of getting a rental car RIGHT THERE also drop off (SO EASY). They told me three days originally… but it only took 30 hours and my car looks FABULOUS!

Wow… honesty, professionalism and customer service all rolled into one at this body shop in Poway! A piece of plywood hit the front of my car on the freeway, leaving numerous scratches on the front bumper. On the recommendation of a neighbor, I took the car to El Dorado to get a repair estimate. Manager Paul Teixeira immediately looked at the car. He asked me what my biggest concerns were… was I worried about the cosmetics of the large scratches or something else? I told him my only concern was maintaining the integrity of the vehicle. I’m planning on giving the car to my son in a year, so the scratches themselves didn’t really bother me, but I didn’t want the car to end up rusting because I didn’t get the deep scratches repaired. Paul could have easily given me a paint repair estimate right then. Instead, he proved that honesty and customer service is this company’s top priority. He told me that my bumper, although painted, was actually made of plastic, so there were no rusting issues to be concerned with. Further, he said he was pretty sure they could buff out at least some of the scratches right there on the spot. He did just that and didn’t charge me anything. When I tried to at least give a tip to the technician who buffed out the scratches, he refused to take the money and told me that if I ever needed body work in the future, he hoped I would keep El Dorado in mind. WOW!!! That’s what I call unbelievable customer service! Should I need any body work in the future, this company will be my first stop!

Quick estimate for my bumper. Omar is the best ! Knowledgable and efficient! This is the place to go.

Wow! I can’t say enough of praise for this team! The updates by texts has been fantastic! The job looks better than I brought it in! Everyone here has been great as a team, so if you can’t speak with Paul (my rep) Omar and the team are knowledgeable on the status. My insurance company works with them also, so it was an added benefit for me because I would only recommend taking your car to them for the best work, and best price! They’re located in Poway Just off the 15, but it is close to the freeway so you’re not too far into Poway on Poway road too.

Completely on top of *every* detail. I had to have my front bumper repaired and I’d seen El Dorado for 20+ years as I drove by. They explained what was involved, and, again, they were on top of *every* detail, they knew what was necessary inside and out. The work wasn’t free, but it was thorough and done ahead of schedule. The car looks as good as new! And they CLEANED the car while they were at it, which I found surprising and impressive! I’d rather not have had to have the car repaired, but they did a great job and were 100% professional. Highly recommended!

This is a USAA Stars facility. I did not know that until I got rear ended on the southbound 163 on 6÷30÷15. I could not be more impressed with this shop! From the estimate thru the repair and pickup! Wow! Got daily texted messages about the progress. .. ready ahead of schedule. .. magnificent job! They did a fantastic job! Thanks to everyone who assisted me!

I got into an accident a few weeks ago and took my car to El Dorado. From the very start, Paul and Omar were both extremely helpful in explaining the process and how everything would work. They even sent text messages to me throughout the process to let me know how the repair was moving along.
The other day, I got my car back and it looks brand new. Better even than before my accident. They also finished the repair ahead of schedule which was great.
I would definitely recommend these guys and will be heading back there myself if I ever get into an accident again (knock on wood). A+ service!

After a bone head move and rear ending someone, leaving my front end smashed like an accordian, found El Dorado and couldn’t be happier. Just picked up my car and they did a pristine job. Even fixed somethings that weren’t bad due to my accident. I’d highly recommend their services!

Paul and his team at El Dorado were awesome!
I did not use insurance as I managed to damage my car all by myself!
As promised I took my car in on Monday and got it back on Wednesday of the same week. The car was fixed and clean just like brand new.
I would personally recommend these folks to anyone… very satisfied!
Tammy T.

Took my car there after a minor accident covered with my insurance. Took a little bit longer than expected but the service is good and the staff is friendly.

The folks at this place fixed the big bang in the front of my Mercedes SUV. They dealt with all the insurance paperwork from State Farm. They were very professional and called me to keep me updated on my vehicle. They completed the repairs in the time they said they would. My car looks fantastic! They even detailed it! Would definitely recommend them.

My Sienna Van was hit in the rear and they did a perfect job replacing the necessary parts and they quoted 7 to 10 days based on how long it would take for parts but it was done in 3 days! Enterprise Car Rental dropped off and picked up at their location as well so it was a very smooth transition. Thanks for the great service!

This shop did an amazing job fixing the damage to the back of my 2013 Challenger after I backed up into another car in a parking lot. They were very friendly and very professional from beginning to end. They made all the arrangements with my insurance company for payment (except for my deductible) and for my rental car to be waiting for me when I dropped off the car. Everything went very smooth and the whole experience was completely stress free! Also, I was blown away by how well they detailed my car. My car looks better than when I first bought it! Also they texted me pictures of my car everyday, so I could track the progress. This place is awesome.

Had to have my Mercedes E350 repaired after a minor parking lot altercation. The crew at El Dorado were professional and they completed the job in record time. The work was fantastic and the car looks as good as new. Thank you Don and the entire crew at El Dorado.

Hands Down the best collision center/​body shop I have ever had. This is my third vehicle that I have had to repair, and the second vehicle that El Dorado has worked on. The staff is very attentive and does great work. The latest vehicle they worked on for me was my 2003 Ford Mustang Cobra. The car looks better than it did when I bought it. The vehicle was customized prior to the accident and El Dorado found all the parts and had my car looking better than it did prior to my accident. Words cannot describe how happy I was with the job they did on my vehicle. They are a great group of professionals that are the best at what they do. I was informed every step of the way with daily pictures, and voice messages of their progress on my vehicle. I have never been treated so kindly, and pampered by a business. I hope this review gives them the praise they deserve. If I could give them 10 stars I would.
Thank you El Dorado Collision, you saved my pride and joy!

What a great job! Had a bizarre dent in the quarterpanel of my new Prius. The repair involved removing the hybrid battery and replacing the body panel. They took the car in, and in 2 weeks I picked up the car and its just like new! Perfect work and hassle free friendly service makes this my new favorite body shop!

Got a nice scratch on car from garage door these guys were reasonable to repaint bumper. Very nice to work with would DEFINITELY go there again, if I needed to. They recommended Enterprise rental car but could not get anyone to answer the phone so I called Hertz. Hertz was very professional as well and picked me up at El Dorado and took me back when the car was ready. Great service would recommend!

This place was fantastic! A guy hit me, his insurance sent me to El Dorado, and they took care of all the paperwork including having the car rental company meet me there! They kept me informed all the way, sending me pictures of the repair as they did it… it was fantastic! While no one ever wants to have to fix their vehicle, I have no problem returning as these people were fantastic!!!

My whole family recommends this shop. The Manager, Paul, is straight with you and provides honest recommendations about necessary work and various options. I appreciate their help.