Petco

As others have said: good for a quick stop for essentials but not much else. I prefer to frequent the small, locally owned pet stores in Kingston and Poulsbo. This Petco is very conveniently located, especially when I’m also doing errands at Home Depot or Walmart (also 2 star stores — maybe it’s in the water?) but the prices are not much better than these smaller pet stores, and the service is no where near as good as the independents provide.

Staff here are pretty bad. Twice tried to get grooming appointment and twice problems occurred. No calls or messages that issues existed. They didn’t seem to care that I drove an hour to get there and didn’t offer any type of meaningful apology or compensation.

I’ll give this an updated review… this is a terrible store. I had to yell at the manager today to get a VERY sick Green Tree Python off the floor. The animal was dehydrated, with stuck shed and mites, and was laying listlessly on the floor of the cage. They refused to let me take this animal to emergency care, and instead assured me they’d schedule a vet visit (this animal will probably be dead within 24 hours). The manager seemed more angry that I had dared question their husbandry than that her employees were letting a beautiful snake die right in front of customers.

Ill give this a more UPDATED review. Customer service was pretty good. Sometimes it was hard to find someone to ask a question about a product. But when there is someone, they give me a more in depth answer, rather than a «oh yeah thats good». People are really friendly here. Came there with our puppy for the first time and they offered to trim her nails for free! Overall its a good petco to go in to!

why are there so many rats in such a small cage? same with the guinea pigs. I hope they go somewhere else at night and are just in these crowded cages for a few hours a day.

«Meh. I’ve experienced better.» pretty much sums up my review of this particular Petco store. Little else needs to be said.

On May 21, 2012, Groomer #43, Ticket #947 322, groomed my 11 year old therapy dog. When I picked her up five hours after taking her in for her appointment, Sandy was lame in her left leg. She was barely able to walk to the car. I had to help her up the car ramp. After waiting a few days and hoping that she would get better, I took her to our vet. After xrays and $ 900 dollars later, she was diagnosed with a fractured greater tubercle. The top of her shoulder bone was broken off. Horror of horrors, our stoic, brave collie had endured unimaginable pain as a result a severe blunt blow to her left shoulder. Every person in Petco had to have heard her scream in pain when she fell off the grooming table and fractured her shoulder. Yet, not a single Petco employee informed me of a «possible» injury while in their care. I HATE PETCO!

This place is a joke. Horrid customer service. Like the worst I’ve ever encountered. Plus its a bit pricey to be treating me like dirt.
I’ll be avoiding this place like the plague.

OMG — so understaffed, or poorly staffed. I have experienced slow (unavailable) customer service EVERY time I am here. I’m not talking about at the checkout, which sometimes is just as bad. Its having to search aisle after aisle for a worker, only for them to say, «I’ll send someone to help you» and then, waiting & waiting for that ‘someone’ who doesn’t show up, so I have to go in search of someone else.
I dread coming here, but closer than Petsmart when I need something quick here in Poulsbo. Wait?! Did u just say «quick ?» I could probably drive to Silverdale & back quicker.
Oh, I see a service rep… hmm… they are helping a man smoking a cigarette in the store. That’s new… Is smoking legal in pet stores in Washington?

Every time I go here I remember why I hate this place.
I always end up having to go to Silverdale’s PetSmart in order to get the items I need for my cats.
The selection in this store is minimal at best. Just the basics here and they are constantly out for stock on mainstream items.

Petco carries a few brands I can’t find at PetSmart. That is what brings me to the Poulsbo Petco.
The Good:
Location: It’s near the freeway and close to WalMart. It’s a much nicer location than the one in Bremerton.
Brands: They carry the brand of hairball treatment that works best for my cat and also carry SafeCat collars which are getting harder to find.
The Bad:
Service: I waited a very long time at the counter without being acknowledged by the staff. I had found what I needed and was ready to check out. No employees were in sight. I was not acknowledged by a member of the staff until I knocked loudly on the counter.
Free Bird: On one occasion, a bird was perched on the outside of his cage. I alerted a staff member, but he didn’t seem concerned. He simply stated that they’d been trying to catch him. He was just sitting there. It wouldn’t have been too difficult to catch him at that point.
Price: They are a little high on most items. The food and litter I buy for my cat is cheaper at PetSmart.
Conclusion:
Petco is fine for quick trips and specialty items you can’t find elsewhere. However, don’t expect a bargain. Wait for a coupon if you can. Overall, I still prefer PetSmart for my cat’s everyday items like litter and cat food.