Dansons Landscaping

The reason for my rating is their customer service (or lack thereof). Let me elaborate.
We first had Dansons do landscaping for us in December 2006 and have had them back several times to add more and had generally been satisfied with the results, spending in excess of $ 50k overall. However, recently we found that the water line they initially installed in 2006 in our back yard going out to a couple of far hose bibs was leaking. When I dug down to find the leak, it seems they placed the line right on top of a large cedar tree root. This cedar is over 100′ tall, and they should have known to give the roots some distance between them and the water line. As expected, the root grew and broke the line. So our entire backyard is without water of any kind and all backyard hose bibs, our potting shed and the sprinkler system are useless until the break can get fixed.
Now, you’d think they might be interested in helping us out, but not really. They put us in a queue for after they turn on sprinkler systems for other people, while we are totally without any water in the back. Seems to me like our problem was more urgent than simply turning on sprinkler systems, but Dansons would not budge.
So I have used them for the last time and recommend that anyone considering them think twice given the lack of support for a problem that they caused.

We hired Danson’s to landscape our front and backyard, install 2 water features, and clear a building site for a garage. We spent over $ 20,000 for all of this work.
The yard landscaping went relatively well. They started off strong, but problems sprang up toward the end of the job. The owner stopped showing up, and only sent his crew once the job was underway. A key component in the landscaping design was the waterfall in the back. They did not build the reservoir at the bottom large enough to contain all the water when the falls are turned off, causing the reservoir to overflow. Their solution was to install an overflow hose, and to take the overflow water away everytime the waterfall is turned off. This then results in there not being enough water in the reservoir when you turn the waterfall on, which requires us to add water. As you can image, this means that if you shut the waterfall off every night, you lose 20 – 30 gallons of water, that has to be refilled every morning. They have been back 3 times to fix it, but it still is not working properly.
While they were landscaping the yard, we also secured a quote from them to clear a building site for new garage. Quote #1. Three months later we hired them to clear the building site. They increased the quote by 35% (Quote #2) for the work, based on the final size of the building. We agreed to the price in Quote #2, and signed a fixed price agreement. After they started the project, the owner increased the price again, by another 35%. We tried to negotiate for them to finish the work at the agreed upon price but we were unable to reach an agreement. We stopped the project and asked them to leave. We paid them 50% of the agreed upon price for the work done to date on the building site.
Be careful and get every detail in writing.

We love these guys. This is the second house we had built in the past 8 years and we used Danson’s Landscaping to landscape the entire yard on both homes. They did an awesome job on both homes. They have done rock walls for us, rock stairways, firepits, sprinkler systems, sod, dry riverbeds, etc, etc… They are always very professional, punctual, and provide excellent customer service. If something isn’t done right, they will come right back out and fix it without question. They also have very competitive pricing – usually lower than most bids. In both our homes, the builder didn’t grade properly and Danson’s fixed the grading in both home without added cost to us. From Rick, the owner, to Danielle, in the front office to Gary in the field. They are all top notch in our book! We highly recommend them and will continue to use them as our «go to» landscaper for all our landscaping and irrigation needs.

Great work and great service. The guys who showed up were friendly and answered my questions and concerns throughout the project. Our backyard is beautiful and the envy of the neighborhood now. Thank you!