Mercury Grand Hotel

Do not trust the ‘3 stars’ reflected on Expedia! This hotel is absolutely the worst we’ve ever stayed in! It’s filthy and the staff could care less. The rugs on either side of the beds had ‘questionable’ stains, the tiny refrigerator in the room had garbage in it, there were dirty linens in the bathroom, mold around the tub and on the ceiling in the bathroom, holes in the walls and even more. I brought the Manager to our rooms so we could show him exactly what our complaints were and he promised to clean the room before we returned in 4 hours, which they never did. Numerous other patrons were already at the desk when I went to get the Manager, expressing their own complaints about the horrible conditions of their rooms.
All hotels were sold out but if there had been any other room available in the area we would have immediately walked out of Mercury Grand. The Manager offered a small discount off the $ 145.00 room rate, but it wasn’t near sufficient to justify the horrendous conditions of the rooms.
You’re better off to sleep in your car!
We’ve also learned that we cannot trust the hotel ratings on Expedia!

I don’t know why this place still receives 3 stars on Expedia but I’ve stayed in better motels than this «grand hotel». Staff must live there as a family. Their young children run around in night gowns and bare feet. They over charge whenever possible; we were asked for our card for «additional» costs at both check-​in and check-​out. Beware incompetent staff! «Hot» breakfast is a small hot plate of scrambled eggs and sausage links served by same said family members. I wanted to run from this place. Room was scary to sleep in; moldy, dirty, outdated and smelly. Horrible, horrible experience. Do not be deceived by higher marked reviews and reasonable rates.

The staff was very friendly! But the rooms smelt of dirt and must, there was stains on the towels in the bathroom, the shower head was broken, the carpet looked old and dirty, the breakfast was horrible. Old bagels and the sausage looked grey. The chair in my room was broken. The two restaurants in the hotel were BOTH CLOSED. The poll was also closed. Which sucked because it was so hot that day. I could barely feel the AC. I woke up the next day with itchy bumps on my legs. Don’t go here. at all. Everything was terrible EXCEPT the staff.

This hotel was disgusting! It was dirty, smelly and the staff was rude! I wouldn’t recommend this to anyone and I would rather have slept in my car. Stay away!

This is literally absolutely the worst hotel iv every stayed at! I wouldn’t recommend this stay for even a bum. I booked a stay at this so called «hotel» for my birthday on March 14^th. When I first initially got to the front desk even tho I booked the room the day before they stay had trouble finding my reservation and it took over 25 minutes to get booked in. As I grabbed my luggage and turned the corner to the hallway I received an instant smell of mold along with buckets of water on the ground catching the water dripping from the ceiling which had a lot of ceiling tiles missing. I literally put my shirt over my nose and kept walking giving it the benefit of the doubt. As I opened the door to my room even tho it was a non-​smoking room it reeked of cigarette smoke. There were cigarette burn holes in the sheets and covers on the bed. The tv had a film of dust on it along with it not working properly. I really didn’t want to bother with getting a new hotel and leaving but after a half hour and my girlfriend had gotten there before I even opened my mouth she had stated that there was no one that she was staying in a place like this. After a little reinforcement I got my stuff together and demanded a refund. The receptionist apologized and said that they were doing a lot of renovations. I don’t think that they should be having people stay at a hotel that literally smells like obvious mold and looks the way it does. All in all I DO NOT recommend this hotel to anyone. If you don’t believe me take a look yourself and you’ll know exactly what I’m talking about. If I could give this review no stars I would. We had taken our business up the road northbound to the courtyard marriot and couldn’t have been happier. We were actually so comfortable we extended our stay for another night.

We stayed for three nights. The room was clean, the staff was friendly and the breakfast was better than most hotel/​motel breakfasts.
Was it a perfect place? No, but it wasn’t very expensive either. I’ve paid a lot more and received a lot less.
Yes, I would stay again.
If you’re looking for a perfect place, maybe you should spend a little more.

brutal, disgusting, run down, not worth it if it were a free room, smells like dead bodies. shall i go on? do not stay here unless you want to have one of the worst experiences of your life!

This was the most HORRIBLE stay of my life. I stay in hotels 4 nights a week for work and this was the worst place I have ever seen in the entire country. There is black mold falling from the ceiling. It looks like it has been abandoned for years and recently opened. The front desk clerk Shynanienaie is an absolute B*t*H. She messed up everything and tried charging for multiple nights even through she couldn’t pay me stay another minute. Stay far AWAY!

Went to the monthly dancing here.
This was outstanding.
Good food and a great crowd
Cant speak about the rooms for sleeping but I reccomend that people come for the dancing and night out.

Worst hotel possible. Went here for a nice weekend and this by far ruined it There is no one on the desk, there was a rap battle with large black men surrounding the hotel. I felt in danger studying here. Really basic rooms with extremely hard beds. A tv from the 80s to top it all of. Don’t stay here

This is literally the worst hotel I’ve ever stayed in — and I travel at least once a month. I’m not a germaphobe. Rarely will you read the words «disgusting» and «filthy» in my reviews — but they absolutely apply here. Everything from the bathroom to the corners of the bedroom were covered in dust, dirt and mold. The staff was non-​existent most of the time and surly the rest. We were booked at the nearby Holiday Inn Express — but decided to change to Mercury Grand because we had friends staying there. Please take my advice and stay somewhere else. It’s AWFUL.

The Clarion Hotel, is, without most exception one of the dingiest places I have ever been. The lobby and hallways reek of mold and dry rot. We walked through a cloud of flies to get to our room. And the room itself, while clean, has an underlying odor I have yet to figure out. For the price, I should have just driven the three hours back.

Normally when we do shows up here we stay at the Holiday Inn Express or the Courtyard Marriott. However everything was booked this weekend so we ended up here. Wow, bad news. Toilet didn’t work, room smelled bad, nothing seemed right about the place.
Just stay somewhere else.

Once in a while, a business comes along that really makes you wish Unilocal had a way to take away that last star… We’d stayed here when it was a Best Western and it was OK, so we decided to go for it again when we were in town, even though they had changed hands.
The first thing you notice when you arrive at the Mercury Grand is that none of the signs are quite right. Everything is individual decal-​letters, with misplaced or missing letters everywhere, like the whole place was put together as part of a second grade project. The next thing you encounter is the apathetic front desk staff – which in retrospect, we *completely* understand, once we saw the rest of the place. Not exactly the kind of place that gives you workplace pride. The lobby was OK, and had amusingly random artwork and the mostly deserted Indian restaurant that doubles as the breakfast room in the morning. But once you walk away from the desk, you realize that the air is getting hotter and hotter and harder to breathe because of the smoke and cleaning fumes, and the hotel is laid out in long hallways with even hotter stairwells (no elevators), which you will need to wander through hoping you might one day find your room. I’m actually all for a hotel not air conditioning the hallways, since it seems kind of silly, when the rooms are individually air conditioned. The place just needs some ventilation, though, since the lack of AC means that the hallways are rather unbreathable…
The rooms themselves were relatively clean, just out of date and not in the best of repair. We were lucky enough not to be directly over the comedy club, but we were nearby enough that we could hear the music at night. (We were first put in a smoking room, due to an error on the part of
, not the Mercury Grand– that room was far from the comedy club, so maybe being a smoker is the way to guarantee a quieter stay!)
I really wish we’d seen the tripadvisor reviews from the last few months first, because they were right on the money. Maybe the place has taken a very recent dive (and my, what a dive it is), or maybe it’s better in the winter, when you don’t have the experience of slogging through endless noxious corridors of smoke and bleach…