H & H Taxi

Was at my house in 5 minutes like they said driver was nice. I have been charged more to go to the train station by other companies from my house. Would take this cab service again. Spacious van cab was able to have my luggage near me.

Horrible service! I called and they said the cab would take 10 – 15 min to arrive. I asked for a sooner cab and the person in the phone started yelling at me and hung up. I called back to confirm whether or not he had sent a cab, and he got upset that I was calling back. I had no idea whether or not a cab was dispatched for me. Ultimately no cab came.

Absolutely awful. Was told upon first call that the taxi would arrive in 20 – 25 mins. After about 45 mins pass with no taxi, we try to call back. The phone line goes to voicemail several times before we finally get someone on the phone. He says the taxi will be there in «a few minutes.» Uhh okay. So another 15 – 20 mins go by and we call back. The dispatcher says «the taxi is outside!» (Taxi is obviously not outside, we have windows.)
A discussion is had, and the «dispatcher» proceeds to say, after over an hour of waiting, «yeah, the taxis not comin.» So needless to say, AVOID AVOID AVOID. Cannot wait until dutchess county gets Über.
In summation, this company must operate outside the bounds of what us mere humans conceive as space-​time, due to their ever lacking ability to differentiate 30 minutes from 60. Moreover, I’ve met common house cats with higher levels of aptitude than this supposed «dispatcher» I had the severe displeasure of speaking with. Speaking of communication skills, there have been gorillas better trained in sign language that communicate better than these bloody half wits.

If I could give zero stars I would. This is the most incompetent cab company ever. My first experience I called half an hour ahead, explaining that I needed to catch a train, and when 10 minutes before my train was supposed to leave they still were not there I called to say I would not be there if they ever showed up, and they said I needed to call earlier if I needed them there so badly. Luckily a friend raced me to the train. My second experience, a few months later, I called a full hour before I needed to catch my train. The angry man on the other end said, «No problem, we’ll get you there, be outside in 20 minutes. 20 minutes later I’m outside and no taxi, so I called to make sure he was en route. Sure enough, the man said «he’ll be there give the guy time he’s on his way» After 10 minutes, still nothing. So I call yet again, and received the same response. Finally at 8:47, 7 minutes before my train is supposed to leave, the taxi pulls up. I got in, and I told him I needed to be there at 854. He said he could do it. He gives me a story (clearly fake) about there being a lot of traffic and he was stopped by the police, which gave me a whole new set of worries. Regardless, I hoped he would get me there on time as its only a 5 minute drive. We arrived at 8:55, just as the train was pulling out of the station. I informed him that I would NEVER use his company again and I paid him reluctantly.
Tl;dr: THEY LIED TWICE THEY MADE ME MISS MY TRAIN AND THEY WERE NOT APOLOGETIC AT ALL.

We used this service to get to JFK for a flight to Hawaii. We were a bit worried because we had never heard of them but the gentleman arrived on time for a 5am pickup in Red Hook (Upstate, not Brooklyn), and was courteous and careful. He got us to JFK in plenty of time for our flight. Drove a bit fast but I’m a generally terrified passenger so I’ll chalk that up to my own neurosis. I want to thank them and would recommend this service to anyone traveling to the airport. Also he was very reasonable at $ 195.00 including gas and tools to take for people and their luggage for a ten-​day trip. Not bad at all. You can feel safe and confident using H&H Taxi for your travel needs.

The driver sucks! He has a terrible customer service! I will not recommend him to anyone, I would rather walk than take his cab. He has a terrible phone etiquette and he is just ridiculous. I did not have a good experience with him at all

Not the best, but certainly not the worst cab I’ve been in in the area. It seems to be a single driver operating the whole company, thus there tends to be a long wait time between call time and pick up. I recommend calling in advance.
Rates are competitive with what I’ve seen, occasionally he picks up multiple fairs at once.