Bekins Transfer & Storage, Bekins Agent

The whole moving experience was horrible from start to finish. When they moved us out of our previous home, they did not similar to other reviews sent insufficient packaging, man power and trucks. How can you send out a person to estimate and be off by so much? Not like things just pop out of nowhere when it was already in the house. So the move took way longer than it should, and at the end of the day things were rushed and just placed on the truck without consideration or care. We stored our stuff for 2 months and then when we moved into our new home, it was such a disastrous move into the new home. First, they sent people it seems were selected at the last minute which I confirmed with the supposed supervisor on site. The move again took very long and the movers that were there were not strong enough to carry things in. So at the end of the day, a few lamps were broken, a bunch of furniture broken and scratched, new hardwood floors just put in dented and scratched. We paid a lot of money for this service and all they do is cut us a check for under $ 200 for all the things that were broken. The whole time was fighting tooth and nail to get a settlement and they took forever to even produce that $ 200 check. All I can do is give up and chalk this up to a bad experience and I would recommend never to use Bekins ever.
I would steer away and would not even put my enemies through this type of experience.

Giving 1 star is even painful. Wow, we had such an incredibly bad experience with Bekins! People need to beware similar to the last reviewer. We had the same experience as he did with mis-quoting…showed up without the right boxes to pack TV & mirrors & then of course charged us more for those. Truck they sent wasn’t nearly big enough so had to send another the next day which backed up to our settlement on the house, how very inconvenient. Even though it was evident the first minute the truck pulled up that it wasn’t going to fit our stuff. And did I mention the customer service woman was severely rude every time we spoke?! Just like in previous reviewer’s case our items were then handled SO poorly. Just about every piece of wood furniture was at minimum scratched, some broken. Boxes were crushed, dishes, glasses broken. To top it all off our stuff was in their storage for 6 weeks and items were STOLEN. Very high value items. All in all though the owner, Craig Schloer, has handled the claim incredibly badly. They said they gave us all this «insurance» and come to find out (after we went through the trouble of filing the claim) the so called insurance doesn’t include theft of items while in storage. How convenient. He even wouldn’t as a sign of good faith refund any portion of the over $ 5,000 that we paid him. And never apologized for a thing… go figure. RUN to any other moving & storage vendor.