ManorCare Health Services-Potomac

The facility is nice and clean and sunny and my mother improved during her stay. The staff, however, were a mixed bag. The two we were assigned were rather brusque and would simply do their work and leave without speaking to my mother. When I asked them to interact more it got somewhat better. There is a general air of discontent among many of the staff, but this may be true of other nursing facilities as well. The nursing station is sort of scary to approach because requests are not treated as respectfully as would be ideal. There are no doctors to be seen — I was told there was one doctor who stops in once a week, so we were never quite clear on my mother’s treatment plan.

Thanks to Unilocal reviews and swift action, after a short stay at a poorly serviced area Health and Rehabilitation Center my mother who underwent a knee joint replacement was transferred to ManorCare. The staff was very responsive and accommodating during the transfer. The facilities are very clean, the nursing staff is much better than most other rehabilitation services, although clarity of medication is still imperative. They have the most experienced nursing staff and it seems they retain staff, which is vital. According to my mom, the physical therapy team is great, although scheduling is restrictive for doctor appointments. The location is far, so consider travel time for appointments. If you are a minority please consider this facility. It is important to embrace diversity in healthcare. This facility and its users can benefit from diversity. I thank manorcare for the service they provided my mom.

My dad just returned home after a three week stay at manor care Potomac. Let me start out by saying that there was one aide, Hatika, who stood out. She was helpful, caring and always had a smile on her face. I wish the other aides and nurses could take a class from her! My father came on a weekend and as most people know if they are familiar with hospitals and rehabs, they are short staffed. His room was not cleaned, his nurse was nasty and he was going to have to sit there for two days with no pt. my dad had a partial hip replacement and is elderly, so not moving him for two days would have been awful. I was told by another patient that it’s a good facility, but if you want something you have to push for it. I had a meeting with the administration and then things started to improve. His room was cleaned, he got pt. and ot as scheduled, his nurse was changed, and even the meals were better. Pt and ot were excellent, especially Gordon and Mark. My advice if you or a loved one goes into a hospital or rehab, speak up and designate a family member to be your advocate. If not, you may not get the care you deserve or need!

Not having any recommendations to go off of after her discharge from Suburban Manor Care Potomac was one of the ones that was recommended to us. Couldn’t find a lot of reviews but I knew I wanted her someplace that she would be comfortable since she had to be here for three weeks. From the admission counselor who called to let us know that her room was ready and from the nurses who were on staff when we arrived everyone was nice and welcoming.
She is now going on her third and final week and everything still has been great. She is happy and the therapy is really helping her get her leg strength is getting better.
My mom has visited people in Manor Care in other locations and she says that this one is the nicest. The rooms are big and private.

I had to find a spot for my Mom very quickly after Hospital stay for rehab and seeing many other facilities (which were so substandard and depressing), this was the best option. A bit far but worth it. The manager of the facility Barbara Cox was very friendly and warm and so accommodating. The head nurse Modest was really caring and efficient, making sure every time that my Mom was happy and getting better .
The facility is clean and staffed with really pleasant and caring nurses and assistants can not mention them all as so many.
The only thing that needs improvement is the meals that could be healthier and more fresh foods vs. mostly canned.
Otherwise super happy with the care my parent got here and very grateful!

My husband was moved to rehab at Manor Care after 5−½ weeks in the hospital that left him weak and basically helpless. After 3−½ weeks at Manor Care, he was much better. Everyone there was friendly and helpful and the rehab staff is great, very dedicated and very knowledgable. The nurses and other staff were particularly good about getting us to an appointment with a specialist. and dealing with all the changes in meds that the new doctor proscribed.

Manorcare Health Services was a wonderful experience on EVERY front!
Every aspect of the care received was EXCEPTIONAL.
**FANTASTIC staff! Professional, well-​trained, friendly, helpful and responsive. Everything from the insurance paper work to the physical therapy to the food service was handled with excellence.
**Beautiful, well-​appointed, clean, light & bright, comfortable facility.
Our family is so appreciative of the care our Mom received at Manorcare Health Services. We could not have asked for a better experience. Since she had a 5 week stay, it was important for her to feel safe, happy and comfortable, which she was every single day of that 5 weeks!
Phenomenal service!