Lafayette Federal Credit Union

These are extremely nice people at a shockingly disorganized financial institution.
— Their website is not user-​friendly. It may have been designed in 1998.
— Their Mastercard website is worse.
— If the customer service number is the number listed at the bottom of the page, they need to know how to answer your questions. I had a question about ordering foreign currency, with the help line listed at the bottom, and was told that that service was operated by an outside firm and that Lafayette would be unable to answer my questions.
— If I send a message that says I am in a foreign country and my ATM card has been eaten by a machine and I need a response, and you call my OFFICE in Washington, that is not helpful. It took a week for someone to write back. By then I had already called multiple times and gotten my question answered.
— If you advertise a card has having no foreign transaction fees, don’t charge a foreign transaction fee.
— If you advertise a card as charging no interest for the first 12 months, don’t charge interest before then.
— If it takes more than a week for a check to clear (from a known account: my employer), you might get an inquisitive phone call from me.
I wish I could say I don’t regret leaving my old bank.

I spent 45 minutes trying to call them this morning and no one answered any of there locol or 1800 numbers… needless to say customer service gets a major F and what I have experinced at the DC and MD locations is a comedy of errors. Thanks for wasting my time and not applogizing for it.
DM