Jake’s Moving & Storage

Several weeks after my move, I was contacted by someone who identified as the «supervising manager» at Jake’s Moving & Storage — not the supervisor that I had worked with on the day of the move.
He indicated that he had seen my reviews and apologized that I had a bad experience. He also asked if I would be willing to remove the review. He indicated that the supervisor who was evasive and intimidating was having «the worst day of his life» and is usually highly rated in reviews. He also indicated that the foreman who was so inappropriate with me was a contractor and not a direct employee of the company and claimed they do not plan to work with that particular contractor again. He stated that the other two workers are permanent employees of the company and not picked up at a 7 – 11 that day. He provided reasons why the truck was 4 hours late, the foreman was incompetent, and the supervisor was unkind. He was very nice and the conversation was pleasant, but he did indicate more than once that they would like the review removed.
I gave it some careful consideration. I cannot say one way or another who is telling the truth in this situation as I do not know any of these people, and all of their accounts of the day and who is at fault are contradictory. I would have no way of knowing how often they are late, how often the truck breaks down, if the supervisor is usually more professional/​less intimidating, or if the foreman is still working with the company. Either way, everything I stated in my original review really happened, and if the explanation I was provided is not true or contractors are generally just not well-​vetted by this company — it could easily happen to someone else in the future. I apologize, but the review stands.

Great moving company. Moved my 3 bedroom condo in about 5.5. hours including disassemble and reassemble of furniture and beds. Very reasonable price also. I compared about five other local moving companies and this company came in the lowest priced, however, not in performance.