Capital One Bank

The staff at this branch is very expert and give wonderful service. I was planning a trip abroad and they assured I understood how to use the cash withdrawal card and when to use the credit card, and how to use the password. And they suggested that I test it all on the bank machine in the lobby, so they could be sure I was comfortable with the processes. I prefer dealing with the friendly staff rather than the outside machines — it does put a smile on my face. And they have lollipops for customers!

Capital one bank is the worst bank ever.
They don’t respect their customers. I closed my account with them, and I’m converting everyone of my friends and family to do the same.

While I’m not a fan of Capital One Bank’s customer service team on their 1 – 800 #, this branch location in particular is the ONLY reason I continue to bank with them. It’s your quintessential neighborhood gem, where every employee knows your name, your family, and you are guaranteed to have such a warm experience that no matter how bad your day is going, you will walk out of there with a huge smile on your face (and a lollipop, if you’re lucky!).
My family and I originally set up our bank account when this bank was the local Chevy Chase. Once it changed hands and it became Capital One, everything started to go downhill. The services changed, the passwords I had on my account were no longer active, and it seemed like no matter who I called, everyone could only say «no» to anything I wanted or needed. Then one day, I gave up on their customer service team and walked into the branch. Something I should’ve done so much sooner. The manager Matt sat down with me personally. He listened to all of my frustrations and immediately took action. While he didn’t have to do this, he refunded every fee I had been charged for using a different bank’s ATM over the past however many months. He also made sure I had the right account for my banking needs and even reinstated the password protection I had with Chevy Chase — which is something their customer service reps refused to do. Another issue I had was the limit on my cash withdrawals during the day and despite being told by customer service that it would be IMPOSSIBLE to change my limit, Matt looked at my funds and my banking history and doubled it.
If you’re lucky enough to live near Potomac Village and this is your home bank, forget customer service and stop in whenever you need anything. Everyone here is so helpful that it really puts a small-​town feel on a nationwide bank and makes you genuinely enjoy your banking experience!