Comcast Service Center

The cost. It’s the cost. The fees are so asinine, I don’t understand how they continue to be in business. I hold on to the day when competition is allowed in NH. And I hope Comcast fails miserably.
Greedy mother fu… s

I have the entire Quad-​play from xFinity-​Comcast (Cable, phone, home security and internet), I drop 250 a month. Lately, I have been receiving notifications that my internet speed is too slow to play back videos on TV or even maintain an internet connection. I pay something like $ 4.95 for inside wiring maintenance and thought that would get me some help when my system didn’t work. Put simply, they just don’t care. Most maddening is the OFF SHORE representatives that they hire and make conversations impossible. They also have quite an attitude, it seems. Just keep calling back until you get a US rep as you will be able
I also have home security. The alarm tripped for a motion sensor this past weekend and they didn’t even send someone out despite my contract with them. Now, it is just dead. My husband set off the fire alarm due to smoke as well and EVEN THOUGH HE CANCELLED the alarm within less than a minute, they still sent the fire department. This is AFTER they had spoken to me on the phone. They did the same thing with the motion detector. This costs hundreds of dollars if you have false alarms. The monitoring station is called COPS. Amusing. They could not give me their license number in my state and they are incompetent.
Has anyone tried to watch a paid movie and got an error message? Yup, that happens too.
My biggest beef is that if they put you in a package they put you in for two years and you can’t change it. This is not even for decent prices. The problem is that these companies are not sufficiently rated and have a monopoly.
TIP: If you add services or do any change to your service, tell them you are not getting into a contract several times during the call. They tape the calls. They could not prove I had entered into one after I threatened to subpoena them.
TIP: They will give you the contract price without getting into a Contract if you tell them you are going to bail. All my neighbors have satellite so there is one viable alternative, at least.

this center, concord nh center and on-​line and by phone. The state of nh needs to get involved with what a poor customer service company they are– criminals.

My husband and I bought a house and got rid of comcast. $ 160+ for internet and cable — all set.
I went into the customer service center and I definitely did not get quality customer service. I waited for over 10 minutes with no recognition as the two women behind the desk were too busy with other customers.
Once I was finally acknowledged the associate appeared annoyed with me when i handed her extra cables one of the comcast techs left at one of our previous apartments. She didn’t make eye contact with me and was done paying attention to me as soon as she handed over the receipt.
Overall I’m not impressed and I would never recommend this company to anyone Especially the customer service center.

Greetings all. I am displeased with Comcast’s repeated false advertising for bundled packages. Here is an instance of the «suit» talk I expected: MY CHAT WITH COMCAST:
«Problem: I purchased «BUNDLED» Triple Play Service. This includes telephone service. I SHOULD NOT be charged extra for the voice modem. Triple play includes one DVR free,
w hy not the voice modem. False advertising I think.
Concepcion Hello REN, Thank you for contacting Comcast Live Chat Support. My name is Concepcion. Please give me one moment to review your information.
REN My Issue: I purchased «BUNDLED» Triple Play Service. This includes telephone service. I SHOULD NOT be charged extra for the voice modem. Triple play includes one DVR
free, w hy not the voice modem. False advertising I think.
Concepcion My pleasure to have you on this chat! Please allow me to assist you w ith your concern for today. Hope you’re doing fine.
REN Fine w ell Thank
Concepcion Great! Glad to know that you are doing w ell, Renald.
Concepcion I understand that you have a question regarding your current bundled package’s modem rental charge. Am I correct?
REN Well yes…
Concepcion I myself w ould w ant to have a clear picture w hen it comes to the services I’m being billed for. Let us go ahead and verify this on your account.
Concepcion I see that you are able to log in on your online account. Excellent! Thank you for doing that. Please give me 1 to 2 minutes to access your account.
Concepcion Also, w hile w aiting for the system to generate your account details, please allow me to share to you our Customer Guarantee ~ The Guarantee is a promise to our
customers that w e w ill provide the best experience, and w e stand behind our products and services. We’re here for you, 24 hours a day, 7 days a w eek to answ er questions at
your convenience. You can learn more about the Comcast Customer Guarantee at http://w w w.comcast.com/corporate/Customers/CustomerGuarantee.html?
fss=customer%20guarantee
Concepcion Thank you so much for patiently w aiting, I appreciate it.
Concepcion Ren, checking from the account, I do see that your current package is the HD Premier XF Triple Play for $ 220.49.
REN Well, I know
Concepcion This package only includes FREE HDDVR, the modem rental charge is at an additional charge.
REN Well I say, It does not say this in the Triple Play Advertisment
Concepcion I completely understand, how ever, the price for $ 220.49 only covers the services, cable; internet and phone including the HDDVR box. The charge for the modem
rental is not included unless the package is the HD Complete Triple Play.
REN Well I say, This makes no sense. You w ould not sell me a car and charge me extra for the w heels. Then w hy w ould you sell me gtelephone service and then charge me
for a required modem for it to w ork?
Concepcion Ren, all I know is that in all packages w hich includes the phone service, the phone modem is required to be rented from Comcast at an additional charge per month.
For the Triple Play packages, only the HD Complete Triple Play includes free modem as part of the package, the rest w ill be leased for $ 8/​mo.
REN Well I ask then, How much for the HD Complete, I w ant to know please.
Concepcion The HD Complete Triple Play is at $ 245.95/month