Bon Secours Maryview Medical Center

When I first moved here I was told never go to murder view and I was like what’s murder view and I was told a very shity hospital well first time I went to the ER the guy asked me my weight said he didn’t believe me so I got on the scale and he laughed rude when we went into the room I had my handicapped mother with me who is not sterdy at all when standing when the doctor came into the room he told her rudely you need to stand in the hall seeing she has a king obviously she needs it for something and can’t forget there was spots of blood everywhere on the floor

Wait for ever for room assignments is what we’re told. when you come by ambulance. It’s ridiculous. Some of the staff were looking rude and not helpful. It wasn’t hardly anyone in the ER waiting room to be sooo busy. Shift change and still waiting. To tell someone they will probably get xray or CT scan… why not at least get that out the way so it’s not another long wait once you get in the room. If possible go elsewhere. There was a 3 year old barely able to move with a high grade fever and got forgotten about, seem like. Just was waiting there for over a couple hours not even triage. And another man just walked out said he don’t even want to wait he decided to go to another ER. Ridiculous! I’ve worked in busier hospitals than this and never in my life seen it this slow ever. Wow!

There once was alot of negative reviews on this hospital, since it Has changed to BonSecure the service has improved. My family members are regulars at this hospital and are well taken care. We have receive the best services in the emergency room by the staff of nurse security officers .I would like to give a special mention of the professionalism of the RN Cindy.

I have heard people talk badly about this hospital but I just had surgery here and had to stay overnight so my review is based on that.
First I needed bloodwork done before the surgery. They have a lab but it has normal office hours. I was able to get in on Saturday but it’s dead in here. You sign in and wait. Until finally a person appears. It was a little weird not having a person at the sign in spot. If others hadn’t been there I might have thought they were closed. Girl did a good job though.
Then I had to be there early for surgery. They had called me the week prior so I knew where to go, but there is a sign when you came in the main entrance as well. The lady at surgery check in was super pleasant. She made me smile. If you have to have surgery you might as well have a happy person checking you in. Then I went to a room to do the insurance thing. It’s private and that was a nice touch instead of being in a waiting room with others. At this point they offered 2 different wait rooms to my husband and a color coded card that would let him know what stage of surgery I was in. That was nice. He could see a screen and my number/​color.
I went to get prepped. The ladies in here were nice. No one likes being washed down and prepared for surgery but they were all chatting and friendly. I didn’t feel rushed, and everyone was good about telling me what they were doing. It wasn’t long at all before I got my ‘relaxing’ meds and was off. i was out before ever getting into the surgery room. I like that!
My surgery went well, my husband was able to join me as I was waking up. I was moved to a room upstairs. I could have pushed to go home, but insurance paid for the night and it was nice to have the nurses helping that first day. My nurses were very good. They came when I called, were friendly, and one was good about helping me figure out the right pain med combo so I could get some rest. I only had one nurse that was rude and interestingly it was a man. I called when I had an issue with the leg thing and in his haste he turned it off instead of on. It was the only time I was upset and I slowly got up to fix it. Not easy when you have had major surgery. But again, my other nurses were amazing.
I even got to pick my own menu for the next day which surprised me. I had some soup and pudding while there. It was fine. Husband ate a few meals here and never complained or got sick.
We did have student nurses in the morning. My gal was nervous and talkative. But she did a good job getting vitals and ginger ale. She was eager to please.
Checking out was not so good. Basically the Dr comes and all patients from previous day are ready to check out. But keep in mind my Dr only has 4 patients. All the others are other Dr’s. All show up at once. Poor staff is trying to check out most of the floor at once. But you can’t, it’s a one at a time situation. AND they have more coming up from surgery as they are trying to check everyone out. There are more CNA types than RN’s so it’s a backlog and I expect it’s like this daily. I was the later arrival the previous day, so last to check out.
While waiting to leave lunch arrived. It wasn’t what I ordered. That girl went and got me what I wanted. I was happy and surprised. Very attentive people who want you to have a good experience.
I did have a nurse manager come by to ask if I had a good experience. And another hospital rep as well. They wanted names of who did well and who did not.
When ready to go I had a nurse walk me out. It would have taken longer to get a wheelchair and at this point I could walk… so I walked.
Overall I am very happy with my experience here for surgery. They took care of my pain, helped me when I needed it, and if I had to come here for surgery again I would. Admittedly, the mornings are crazy and slow moving, but my evening time was pleasant enough and I was able to sleep between the every 4 hour vital checks.

I’d have to admit i was impressed. My son hit his head pretty hard so my husband had to take him to the ER. I came a few minutes later and he was already being checked in. A few minutes after that we were in a room.
The nursing staff and PA that attended to us were wonderful. Kate was our nurse and she was so sweet and attentive. We were released less than 2 hours after arriving. That’s usually when we would finally have been seen, if that early.
The birthing center is wonderful. I had my daughter there and could not have been more pleased. They actually had a nurse midwife on staff. Since I was going the non-​medicated route it was a wonderful confirmation of my decision to delivers there.
The facilities were clean as well. I think the public needs to throw out their old view of this hospital and give it another chance. No ER is great. But this experience actually was.

The doctor and nurse was extremely rude to me. I went in with an arm injury, they acted like I was a nusense, so I left without treatment. The time before that, I had air in my chest cavity and I waited 2 – 3 days for a specialit while I was in the ER. I got tired of waiting and left without a diagnosis. This hospital sucks.

The fast care for an emergency is not very fast. It has taken over five hours to be seen for a finger injury that need to have a nail removed and no stitches.