Nice store with great merchandise but staffed with folks who haven’t been trained very well. No one seems to have the same answer to even simple questions. When things do go well and I actually get to check out with something, there’s a snag at the check out. Frustrating. I’m hoping they’ll get more competent with time.
Joe W.
Classificação do local: 1 Camas, WA
I needed to pull the prop on my Volvo Penta outdrive(not uncommon) which requires a special tool. They had never heard of such a thing. I thought they might know a little about changing a prop since they sell them… NOPE! Also needed an impeller, so I brought my manual into the store(which has the part number in it) and showed a guy what I needed. I bought the one he handed me and drove home(30 minutes away), took my impeller off of my engine and guess what. They sold me the wrong part!!!
T H.
Classificação do local: 3 Portland, OR
I want better customer service from West Marine. I want to see the sales associates treat all customers with respect. I would spend a lot more money if I were treated better. An employee is usually rude or condescending at some point during my customer experience. That is the exact point I head for the register or put items back and leave.
John R.
Classificação do local: 1 Portland, OR
Over priced. It’s a huge store but they never seem to have anything in stock. The staff don’t seem to know about the products they sell. Most of their inventory seems to cater towards the million dollar plus yacht demographic. Occasionally they will have a decent sale on some«generic» west marine branded basics — but for the most part this store is pretty useless for most family boating or fishing. For example, I have a Honda marine motor which has been made for a decade and is still a current model for Honda(as of 2014). On a boat that is only 6 months old. This store even has trouble looking it up, let alone finding parts. Yet every online boat parts store seems to find it OK — just this place. Seriously, it’s just not a helpful store.
Parker J.
Classificação do local: 2 Vancouver, WA
I’ve about had it with this West Marine. Yesterday I needed some RV Antifreeze as it happened to be snowing and freezing here in Portland. I guess they decided to close an hour plus early. I guess I should have called first but what would have been the point as all I would have gotten was a voice mail maze and not a real person on the phone. I guess I should expect less out of a clothing store. West Marine really is my choice of last resort for marine supplies. Their prices are crazy high. Their service is horrible. Most of their sales staff is clueless when you can find them. The only good points is there is always someone at the register to take your money if you can find what you need. I wish Fisheries Supply would have opened a store where the new West Marine store is. There is a night and day difference between the selection and customer service.