Valley Oil

I am supposedly on automatic delivery with a locked in price.
Just got the bill in the front door.$ 2.89 a gallon!!!
Locked in price is not locked in. I think all of us complaining on here
should contact the Attorney General

I have dealt with this Company for 30 Years and next week I am cancelling my SERVICE as well as my Oil deliveies. For 6 months I have been calling to talk to a person in charge with my mutiple delivery issues (which I was on auto) as well as having someone show up 3 times to fix the same problem in 3 months. NOT 1 person either in charge or not has returned my phone calls after expictly tellling the person who answered how upset I was. How can you run a business where a Customer who has a problem can’t explain it to some with authrioty to do something about it? For some resaonj this company is not the same company I have been dealing with for 30 yaers and my advise is to find someone else! I think they recently got bought out be someone becaause Gerard told me yesterday that if I have compalints I should call their Corporate Office…

How can I give «zero stars.» This company is HORRIBLE!!! My parents (91 years old) have Valley Oil and signed a «cap contract» this past year. The price of oil was not to go above $ 3.29 and if oil dropped my parents price per gallon would also drop. Last week my father was charged $ 3.09 per gallon when the price of oil out there in CT is under $ 2.00. Are you kidding me??? They should be ashamed of themselves for taking advantage of senior citizens.

Worst comp at ever! Signed a budget contract-​apparently that means something different to valley oil than to most people in the general world!!! Expected to pay one amount for 12 months, that is what a budget implies right?
Well they tried to change it several times-​despite locked in price and a contract. Took many calls to figure that out. With many different answers as to why it was changing. No resolution.
Flash forward-​get my furnace serviced-​man breaks my oil line and oil leaks in my basement. Valley wanted to charge us 350
Bucks to fix it. NO wAy!
Now it’s October-​and I asked for the last of the oil that is on my contract, come to fjnd out that this oil is not included in my contract!!! What? And I can’t cancel because they will charge me a fee.
I registered a complaint with valley two months ago after the unprofessional sales man sent me a rude email — they called me on ¹⁰⁄₁₇ to follow up and ask me to sign a new contract.
I’ve cancelled and I’m still waiting for The sales manager to call me back.
Worst company ever

I had the displeasure of dealing these people when I bought my house about 8 years ago (and nothing has changed with them). There was a oil-​fired hot water heater that the previous owner was ‘leasing’ for $ 20/​month. That’s right, an OLD hot water heater in barely working condition worth $ 10 as scrap the were charging $ 20/​month TO RENT. I quickly chopped it out and left it on the curb for them to take back. They also tried the heating oil ‘lock-​in’ rate scam on me. When I asked about a furnace cleaning, they said they wouldn’t do furnace cleanings for those who don’t buy their (outrageously priced) heating oil. Its so sad to see their trucks going around town– you know they’re taking advantage of people.

Unfortunately I cannot give lower than a star. Incredibly high prices for oil, their automatic oil delivery has terrible timing. About a drop left before oil was delivered. I also purchased a heating and cooling contract. AC service person said that the floater was off on the drip and that’s why my AC was leaking. The issue was actually that lines were clogged and had to get someone out to fix it after water leaked through my ceiling. When I had someone service my furnace, I was told I needed a new one and quoted a nice figure of $ 8k. Called another service person and after $ 200 had a fully working furnace and was told it did not need to be replaced. This company is terrible and cannot be trusted.

If there was a prize for most unorganized, unprofessional oil company, Valley Oil would definitely be in the running. I chose them because I bought my first house a year ago, and I simply transferred the account from the previous homeowner to myself. Big mistake. When I had a furnace issue that prevented the blower from working — thus leaving me with no air conditioning or heat — Valley Oil tried to charge me full-​price, claiming that this issue was a cooling issue and would not be discounted, because I only had a heating plan. It took me at least three or four phone calls to convince them otherwise. They tried to charge me for my leased water heater twice and for the same oil delivery twice. They also doubled the amount I needed to pay toward my budget plan each month, admitted it was due to a miscalculation, told me it would be fixed, and then… nothing was fixed. Their representatives are easily confused, and they have NEVER once called me back, despite stating that they would many times; I always need to call again days later to explain the same issue over and over. I cancelled my account almost a month ago and, four phone calls later, they have still not set up a day to pick up the leased water heater that is sitting disconnected in my basement. Avoid at all costs; any other company is better than this one.

WORST OIL COMPANY I HAVE EVER HAD THE MISFORTUNE OF PURCHASING. They are disorganized, rude and unprofessional. Do not, DO NOT, use them as an oil company. They drop oil off when they feel. Do not warn when they are coming, and charge you hundred/​thousands of dollars without warning.

ABSOLUTELY HORRIBLE! Their service stinks and their prices are Outrageous! I am disgusted by this company. With so many other companies out there wanting your business I would strongly suggest calling around and skip calling these turds. NEVER AGAIN will this sorry for an excuse company get my money!!!

This is by far the WORST oil company out there! Their oil prices are extremely high. I have been a customer of theirs for 5 years. Its my fault for staying with them but they kept making promises to help me out. They lie about prices and make phony contracts. I just got off the phone with them this morning telling me they will not adjust my oil price with out me paying $ 292.00. Really? Thats over 100 gallons of oil somewhere else. On top of it, they told me they do not honor Military families. I could name 10 other companies that do offer Military discounts and senior discounts. The people they have working there are completely useless. I have NEVER gotten anything accomplished with this company with out having to talk to 4 – 5 different people. More than half of my appointments with them had to be rescheduled due to just not showing up because the person who made the appointment never put it in the system. This Oil Company will never get another cent from me and I would recommend that you don’t spend your time and money with them either.
This is not a trusted company. I hope they read these reviews and try to better themselves. They are completely Incompetent and I will make sure to spread the word to stay far away from them!!!
I suggest Dimauro Oil in CT! great prices and they actually know what they are talking about!

Time to blow the whistle — Valley Oil and their cronies are LITERALLY playing with your money.
Crude oil prices have fallen 10% or more in the past year. Therefore, it would stand to reason that my second yearly contract with Valley would be a somewhat lower rate than my first, right? The response today, «The fixed rate is $ 3.89/gal. The rate of $ 3.49 you got last year was an introductory rate for new customers…»
Absolutely infuriated by the price quote, I called four hours later to end my service with Valley. They sent me to their «Customer Loyalty Department,» which is secret code for «Person who insults your intelligence and/​or guilt trips you into retaining your business.»
Indeed, the moment I even threatened to end my service, prices magically fell 40 cents a gallon to $ 3.49. «Well, prices are changing all the time, and new offers frequently come along,» said the hired gun. «And think about what you get with an oil company. Some people were left in the cold this winter because they didn’t get a delivery in time.»
Indeed, this is a calculated game, played with every individual customer, designed to evaluate just how much any given person is willing to pay. Cash for oil is around $ 2.90 right now, and these mavericks tried to sell me on $ 3.89. When I called their bluff, they fed me a steady diet of scare tactics and common bullshit. «Prices are changing all the time» my freezing ass! YOU’RE the ones doing the price changing!
We’ll be paying cash this winter.
POST-​CANCELLATION EDIT, 12÷6÷14:
The story gets better! I used a popular website to order heating oil for cash on Friday. These websites match customers and suppliers willing to charge a very low price. I called, and set up an appointment for the next day.
I’ll give you ONE GUESS which oil company showed up at my door for $ 2.80 a gallon…
The chutzpah. Offering a automatic-​delivery contract to a loyal customer at a rate forty percent higher than YOU YOURSELVES were willing to charge a one-​shot cash customer?
Unrepentant, malevolent, premeditated PRICE GOUGING. When it comes to necessary commodities like heating oil, the price of your ignorance is very, very high…