UPS Customer Center

Horrible. Unless you have a half hour to kill– Avoid this place if at all possible.
Tracking system is a total joke.

I have lived at the same location since 1996. Today I got a notice from Amazon that the driver could not locate my house based on my address. Weird. I got a package from USPS today and one from FedEx AND UPS yesterday. The reason I buy with Amazon is that it comes to my house. I don’t want drive all the way downtown to get something that should have been delivered to my door. Once, a while ago, UPS was unable to deliver a package because it was too expensive to leave and we weren’t home right then. I understand this. But undeliverable package because of address? Weird. This is not how they usually operate.

This is by far the worst service I’ve ever received-​it is inconceivable how inefficient they are. Prepare to spend an unforgivable amount of time here. Just use FedEx.

I can not even get over how horrible of an experience with UPS. I ordered a gift for a friend through
on monday, it was shipped via UPS, with a delivery date of Wednesday. I check Amazon to make sure the package would be on time, turns out the address that I have had many packages delivered to over the last two years was «unacceptable/couldn’t be found» by UPS. After contacting Amazon customer service they notify UPS that the address is indeed correct. I get not one but two calls from UPS trying to tell me they couldn’t find my address, had to describe what my house looked like and give them the address again. After hours of dealing with UPS I get a message stating the found the place but since I wasn’t home they couldn’t deliver the package. Great. So, I make another call to UPS to pick up the package. They tell me it will be available for pickup Friday from 8am-​6pm and to stop by at the customer center on swan island. I arrive at 4:10pm at the customer center on friday, the package didn’t make it off the truck and now they cannot find it. What the hell UPS. Not ok at all.

I called Customer Service to arrange a pickup of my package after receiving a failed delivery notice. Since it is an Apple laptop I didn’t want it left outside my home while I was at work. I was told that it would be ready for pickup the next day at the N Basin address. When I arrived there were 8 people waiting for packages that had all arranged pick ups at this location. Those who were fortunate enough to get their packages had to wait at least 20 minutes for UPS to locate and have the packages delivered from their nearby facility because, «the driver forgot to drop it off to them.» There were three of us that didn’t get our packages. The clueless lady behind the counter called the driver who supposedly had my package and he said he would look for it. He didn’t call back. So after 5 minutes I asked if she had heard back. So she called him again. He said he’d look for it and call her back. He didn’t call. 10 minutes later I asked her if I should keep waiting or if I needed to come back the next day. She called him back and stayed on the line while he looked. He said he didn’t have it. She said she didn’t know where it could be and I should try again tomorrow. 40 minutes later I left without my package and not knowing where it was. Not only was I frustrated that I drove across town to get my package, I received a run around and terrible customer service. I requested that the package be delivered to a UPS Store near my house so I didn’t have to drive across town. This morning I found out that this request didn’t happen and no one has a record of it. I called the 1 – 800 number because I wasn’t sure what to do since I didn’t receive confirmation of this transfer and wasn’t confident in the UPS lady just telling the driver to do it. I also requested that the customer service rep call me so I could get some answers. I did hear back from Customer service, she left this message, «Hi Travis, this is Alma (guessing name since she is talking so fast I cannot catch it) at UPS. We have your package here at the UPS customer counter and it is ready for pickup. Please remember to bring your photo id to pick it up. Please call 1−800-pick-UPS if you have anymore questions.» I am not sure if the package is at the N Basin office or at the UPS Store that I requested it to be sent to. I had to call back to get the location and yep, you guessed it. It is at the N Basin location where I spent 40 minutes at last night. UPS, you suck!

I called customer service on the phone and they said my package was ready to be picked up at this location. Now I am sitting here waiting for my package that the lady is telling me is on the truck?! In her defense, she is friendly, but I’ve been here for 20 min now and still she hasn’t been able to give me a straight answer on how I’m supposed to get my package. I’ll update later when this gets resolved hopefully.
The package did not require a signature, except for the fact that apparently UPS won’t leave a package at a condo of no one is home. Thank you UPS for not stating this when I set my shipping options online, and thank you this location for giving the wrong info out.
Update: the lady informed me that the package will arrive here in 2 hrs.

Awful and incompetent.
I preordered an iPhone 6S. UPS attempted to deliver it mid day Friday while I was at work and left a slip. The slip indicated that delivery would be attempted on the next weekday, when obviously I would be at work again. I called an arranged for them to hold the package at this location.
When I went to pick up the package on Saturday (during which they are only open for 3 hours), I waited in line for half an hour only to be told that they decided to rest tempt delivery of the package that day, despite the person on the phone confirming that the package would be held for pickup – Uhm ok… And now the kicker – the package was never delivered that day. It was obviously still sitting at the pickup center but the employee was too lazy or too stupid to look for it.
Apple needs a new shipping partner – UPS is a incompetent at logistics and hires terrible employees.

After my package delivery was delayed, I asked to have my package be left at the branch for me to pick-​up. I went to pick-​up the package at the branch but only to be told that they didn’t have it and that it was being delivered.

They are not willing to work with people’s work week schedule, unless you pay an additional fee.
They gave me the wrong address, saying the pickup would be on Glisan, drove out there for nothing. The actual location was on the opposite side of town when I had plans further south in a half an hour. Called back, explained my frustration and my schedule, and that maybe it could be taken to another UPS location, and was told I would have to organize that online and pay a fee.
Explained my frustration and told them to just send my package back, and was hung up on.
Called back to speak to a manager and after over 20 minutes on hold, hung up.
Worst experience dealing with any delivery system ever.

I’m so pissed off at this place right now. I get my medications delivered from the VA by mail, and I’ve never had any trouble until they shipped with UPS — I’ve been trying to get my hands on my medication for a week, and despite multiple attempts to make them hold my package, nobody has followed through with anything. I am still without my medication, and now I’m not even sure that it will be there when I can get out Monday to try and get it. Again.
Delivery driver from this place has ruined half my packages, and gave me THREE different slips when he couldn’t deliver… all with numbers attached to another person and address entirely. A fiasco trying to find out where my package is. When I called again, the man told me that someone would call me when it was taken off the truck so I would be able to come get it. That was at 11:30am. At 8pm, after going through my day, I realized my phone hadn’t rang at all. Great.
UPS is just destined to suck, I guess. I wait with bated breath for the day when I find a UPS office that knows what it’s doing.

Package arrived opened, retaped, and bludgeoned. Customer service at shipping center surprisingly rude, and thought nothing of the report that the package had been tampered with so extensively. It’s nearly impossible to avoid use of UPS… whenever possible will avoid using their services.

I am really surprised by all the bad reviews as I have always had great customer service. Only one time did I have to wait, what I thought was way too long (over 45 minutes in line), but there were legitiamte reasons for the wait; pretty much everyones delivery had been messed up one way or another, mine included (which was the first and only mess up, out of many).
I have multiple packages delivered here and they often call me to let me know it has arrived. Evelyn is the best, she works her butt off. She is on top of it! The other two employees, a younger man and an older man are great too. I think the three of them are excellent and do their best under the circumstances in which they are working with.
The day that I had to wait so long, which BTW was a Saturday, near closing time, a young woman was waiting off to the side to hear about the status of her package. I gather she had waited well over an hour and had travelled by bus. Unfortunately her package was not there and so after all that waiting she had to walk back to the bus stop, which was not very close — one of the employees volunteered to drive her to the bus stop. I thought that was an exceptional gesture.
I imagine there are numerous people coming and going from this place on a daily basis, so all of the negative reviews likely represent just a small fraction of the people who pass through. And unfortunately, it’s the bad experiences that typically get shared versus the good ones.
I would like to note that I think the mail system in general is quite amazing. You can buy something online and have it within just a few days. You can mail something across the county with an expected arrival date of just a day or two. While I have no clue as to how the mail system works, it clearly is powered by humans, so there will be errors. And given how poor my penmenship is sometimes, and it is not that bad, it is amazing that things get properly delivered. Handwritten addresses, I’m sure are very hard to decipher sometimes …
I have had nothing but well above average service and I expect that this trend will continue.

I feel compelled to give them some stars. My package was there when they said it would be. There wasn’t a line. The clerk was friendly and efficient. My experience was not as bad as everyone else’s.

Didn’t deliver a package that I really needed delivered overnight and told me they were given the wrong address. When I asked for the address they had, it was exactly the right address. The driver apparently just went to the wrong address. I then had to drive across town to pick up the package from their customer service area, but they couldn’t find it. I wasted an hour and a half because they apparently don’t hold their drivers accountable for sloppy service.

By far one of the WORST experiences I have ever had & is a good reminder why I will no longer be shipping with UPS. Bought a new phone and paid the overnight shipping. I made arrangements for someone to be at the house when it was expected to be delivered. When it hadn’t arrived by 4 I looked at the tracking updates, UPS had changed the delivery to Monday because they felt they didn’t have enough information to deliver to my apartment…
So after calling UPS to give them the info they wanted, they told me that my package would be re-​delivered monday. Out of sheer irritation, I asked to come retrieve the package myself. They agreed, gave me this address and told us they would call us to confirm it arrived. We got the confirmation call and were instructed to pick up at this address between 6:30−7pm.
I got off work, sat in Friday night rush hour traffic, made it just in time to wait in line only to be told that my package wasn’t there, «it must be on the truck with the mechanic», and (after hearing them tell 3 others they couldn’t find their packages and they would be delivered on Saturday) that they couldn’t deliver to me again til Monday?!!
The situation was laughable and a good reminder of why UPS shouldn’t be open any longer, this isn’t rocket science. I’ll be making a call to my cell phone carrier to inform them of their shipping issues as well. Never again!

The delivery service from this center is horrendous. Imagine your worst nightmare for a package… then make it worse… then make it even worse… that’s this facility’s drivers and deliver
Over the last 6 months, at least ONE delivery made without incident, damage, or fake attempts. I have had multiple packages marked as attempted to be delivered but no actual attempt was made. With each of the falsely attempted deliveries, I was home at the times marked in my emails. and only one attempt ever yielded a notice left behind. Whenever a package has failed to be delivered, I must drive nearly an hour to this ridiculous facility to get it. The drive is horrible to make on a good day…
This week alone, one package was delivered to the wrong person and now another false delivery attempt of the replacement package. This wouldn’t be so bad, if the driver wasn’t incorrectly passing off $ 100+ in materials. Now, my daughter’s gifts won’t be here for her birthday party this weekend because some twit can’t do their job. Let’s not forget the hiring manager for picking that person to be in charge of other people’s goods… or the district manager who fails to see feedback like this in which they can use to discipline their managers.
Nothing but frustration, anger, and disappointment come from this facility and their drivers.
I will give kudos to the dispatch people, who have been pleasant to deal with and have amazing patience dealing with situations like this all day.

The only reason I’m writing this review is because the staff that helped me tonight were so friendly and helpful. Because let’s be honest, UPS kind of sucks in general… who is ever home during the day when they try to deliver? And their website is not helpful… making you join the MyChoice program which really did not give me any additional choices… But anyways, despite all that, I had a very satisfactory experience with their on site customer service tonight. The girl who helped me seemed younger and new to the job but was so sweet and helpful… I didn’t catch her name but she had short dark hair and reminded me of Morello on Orange is the New Black… she should definitely get a raise hint hint! The other guy who helped (Matt-​?) was also great and allowed me to re-​route the package to a different address since it wouldn’t fit in our car. THANK YOU UPS for not sucking for once!

I don’t even want to give one star. Horrible customer service– UPS in general. Terrible experience with a package being picked up then brought back to my house then a big hastle/​delay with them coming back to get it! Will never use UPS!

My experience here was simply HORRENDOUS. I had to come pick up a package because UPS decided to deliver my package 5 days early, normally this would be great, but sometimes you need to just be consistent. Anyways I had to wait 2 hours to pick up my package, the two customer service reps took roughly 15 minutes per person, I would have rather stood in line at the DMV because at least those people know what they’re doing. I seriously don’t understand the «new logistics» system UPS has cooked up, wouldn’t you think that Saturday would be a busy day, and that you need more than 2 people to take numbers and then go find packages? Get it together guys, you’re supposed to be better than USPS.

I totally appreciate our regular driver. He’s friendly, talkative, and even a week after delivering something he’ll take the time to double-​check, saying «…I hid your last package over here, is that a good place for you?»
I also do IT support for a few local PostalAnnex locations, and when I’m around at the time a UPS driver comes it, it’s all smiles and friendly greetings. Even when the snow and arctic air is biting, or the rain is falling in sheets.
What a wonderful experience. Thanks for keeping your drivers happy UPS Corp.