University Place Hotel & Conference Center

Bad water pressure in the rooms. Some of the front desk people look like they really could care less about their job.

When my wife was scheduled to have surgery at OHSU at 7:0yawn, being coastal residents, we needed lodging to avoid a commute from hell. We were told that this property honoured an OHSU discount. It was a stone’s throw away from the hospital, so it was an easy choice. Phone booking was courteous, and easy. A choice that will not be made again.
Overnight guests should not be charged for parking. Simple. The main lobby of the property was nice, It is an older property, but the public areas seemed well maintained. Alex, the front desk clerk was beyond friendly, professional, and on top of things. My wife loved the cookies.
Now for the bad part. The room was dismal. Dirty, stained carpets, lamp by the front door was literally falling apart, switch plates falling off of the wall, toilet paper roils (both of them) had less than an eighth of a roll on them, no refrigerator, no microwave, no bag for dirty ice bucket, was not properly cleaned, nor was lavatory floor. Room lamps were quite dim, television menu was not able to be accessed, so the timer kept shutting it off after an hour, volume on the television could only go up midway making it difficult to hear. No extra pillows, so bed pillows were flat and only included two.
We had to leave early, so didn’t try, nor get the complimentary breakfast .Desk staff should be professional in both manner and appearance. Check-​out was unprofessional and rude. The clerk working the desk (see nose ring) was chatting with a group that appeared to be his mates and was miffed that I interrupted his social chat to check out. He took the key and said nothing. No thank you, no have a good day, nothing. I have multiple visible piercings myself, so I am not a prude, but very noticeable nose piercings and gauges does not promote a business-​like atmosphere.
I filled out the comment card and asked to be contacted. So far… nothing at all. Will keep this updated if anything changes.

This is my first time in Portland, so I was very new to the area and picked the University Place Hotel pretty much at random.
The rates per night were quite reasonable and the staff was friendly and polite. I got a free chocolate chip cookie when I checked in, which I thought was a nice touch.
A free breakfast is offered every morning to all the hotel guests from 7:00 to 9:30 AM. They offer bacon, eggs, sausage, potatoes, toast, cereal, yogurt, orange juice… Just about anything you could ask for, for breakfast.
And they’re just one mile away from Powell Books, which is pretty much why I chose this hotel in the first place!

Just checked in to this place and it’s pretty dingy. Front desk staff barely knows what’s going on, confused about payment policies. They downgraded our room without even telling us and couldn’t accommodate our needs. Will be leaving as soon as possible. Two stars because we got big cookies when we checked in. «Quirky» would be the word for this place.

We booked this hotel because of the proximity to OHSU and for the price. When we arrived the front desk staff was unhelpful and unable to give us proper directions to our room. When we finally arrived to the room we found it to be dirty and nothing like the pictures. The bathroom looked like it had recently been used with soap and hair left in the shower. We stayed for 20 minutes before deciding to go somewhere else. Staff was very unprofessional, the front desk attendant was busy eating and talking to friends while we were waiting for assistance with checking out.

Wished I had read reviews before booking. I agree with review from Ben M completely. The photos on the Internet are misleading. Book thru the hotel website and pay about &72 with discount code. Booking thru Expedia or other such biz you pay allot more and get the same or worse crap (my friend booked that way and the room difference was astounding). Ask for Deluxe room, as economy rooms are beyond sketchy, and realize that you get what you pay for. I will not stay here again.

This has got to be one of the worse hotels I have ever stayed at.
The Pros: The check in was quick and easy. The breakfast tasted good, although there was no selection change between the three mornings I was there. There location to OHSU and the VA hospital was good, and the reason I chose the hotel.
The Cons: Very dirty! The floors had more stains than I could count, there was mold on the walls, and the bed spread had holes. When I asked for a different room I was told that someone would call me back within the hour. Never happened.
I wish I could post the photos I took.

This is the hotel recommend by OHSU hospital, which is the only reason we stayed. And we won’t stay again, I’d rather fight traffic and stay in Tigard or Beaverton. The clerk did not acknowledge me when I was talking. The room is dated and dirty, with peeling wallpaper, a busted curtain, and no minifridge. The bed is uncomfortable. If the next day wasn’t a major travel day, with an early morning medical appointment, we’d decamp to anywhere else.

Probably the grossest hotel and most incompetent work staff I have ever come across. I asked to change rooms to one with working wifi and first I was put on hold, ten minutes later the line went dead. Jay, the night manager told me that because my job was paying for the room, my manager would have to call to ok the move but it had to be the next day. He couldn’t tel me the time the manager comes in every day so I had no idea when to call. I finally get in touch with my manager and he tells me they don’t have any other rooms available for that night anyway. Completely useless. The room is grubby and smells of mould. Avoid this hotel at all costs!

This place isn’t nearly as bad as many reviewers say it is. Check-​in was easy and the person we dealt with was professional and efficient. No cookies for us, however…
We reserved a room with one queen bed and were placed in a room with two beds. It was large, clean, and the beds were comfortable enough, though not great. Outside temperatures were in the 90s the two days we were here, and the AC worked very well in our room.
It is very affordable, and even includes a hot breakfast buffet in the morning. Nowhere else downtown comes close to the low prices charged here.
I have two gripes, but neither are serious enough to subtract stars. First, there is no WiFi in wings B and C. Someone needs to tell the owners it is no longer 1999! My other minor gripe is that there is only one elevator shared by two wings, and it was quite a hike from our room. If it were only me, I’d take the stairs, but my husband has some balance and mobility issues, so that didn’t work for him.

My Daughter was put up in this hotel as a part of the little league softball World Series.
The staff was rude, especially to the kids. the restaurant was constantly understaffed. The rooms were disgusting and the maid service when we managed to get it was mediocre. They charged $ 89/​night, but then charged $ 15/​night to park.
I would recommend finding another local hotel. This one actually deserves less than 1 star

This place seemed nice on the Internet. Booked since price was $ 139 and close to the Keller Auditorium.
They did not start well, the parking attendant was present but we had to back up and use a machine. She didn’t know where to send us to park when we asked. (Granded she is the parking attendant, sitting in a booth).
Lobby was dingy. Pool was closed. Hardware throughout the building was loose or broken. The ice machine is out of order. The carpets in the room was stained. The shower head is broken. There was no hot water from 11am to 3 pm on the day we checked in. They did have posted signs regarding that.
The light above the sink. has a crazy high pitched noise. Certainly needed to keep it turned off. I’m a bit afraid to see under the blankets. We are currently staying there.
Little things. TV is 20 years old. No wifi. Well, there is Ethernet only. No dice for our mobile devices. Hallways are like a sauna. Elevator is sketchy.
All this and we have only been in the room an hour.
*Update the wifi was only in the lobby and pool area as well as select rooms.* The room key worked about 1 out of 5 swipes. The bed was okay as long as I didn’t look too closely. When we checked out we didn’t complain (we should have), that said the front desk was rude and unprofessional.* Even once they «fixed» the water, the water pressure was less than good.*
Only Pro was that it was a short (6 min) walk to Keller Auditorium. Next time we will either pay more downtown or just take the Max to downtown from a better hotel.

Currently in my room at the hotel. There is 6 hour pool party going on playing loud techno music that has given me a sweet migraine! The music is vibrating the walls to our room. We were only notified of the pool party at check-​in and since my sister and I have no car to get around we couldn’t get a new hotel. The room is outdated and the bed is TINY for two people. The TV volume fluctuates a lot. The hallway smells like weed and looks like an insane asylum. Never again!

Worst place I’ve ever been! First of all, when I got there I wanted to change rooms because we asked for two beds but they gave me one bed. Second, their was bugs in my room. The boiling point was later in the night I left my key in the room, went to the front desk and asked for another. I split payment with some but when we checked in the guy couldn’t split it. So I put everything in my friends card but they knew there was two people in the room. I was upset at the front desk because they wouldn’t issue me another key cause my name wasn’t there even tho everything was in my address. So what did they do?! They called the cops and had me thrown out of the hotel!!!
DON’T WASTE YOUR TIME WITH THIS PLACE!

The good: We couldn’t beat the price for the location. It’s close to public transit so we could easily get downtown! It was also far enough outside of town that it wasn’t crowded or busy. We ordered room service one night and the chicken strips were amazing while the spinach dip was the worst thing I ever had (okay, so that’s not a good thing so we will move onto the bad…)
The bad: This is a cheap, outdated hotel. Our room was clean, but not necessarily comfortable. The staff was not nice or helpful. We watched the guys at the counter give the other people in front of us free breakfast and fresh baked cookies… Then we got nothing. Not even a smile, or a friendly «enjoy your stay». What the hell?!
So all in all, I’d stay here again. Sure, it’s not the Hilton or Marriott, but it met our needs for an awesome weekend in Portland. I didn’t get great service, or an amazingly soft bed… But stop at one of Portland’s amazing breweries, throw a few pints back, and you’ll still sleep like a baby.

Staff was «sassy»
As if we were stupid for asking basic questions.
Rooms looking NOTHING like the photos on the internet
Shower hardly worked and was gross the toilet lever was broken and ran constantly
The heater heated well, but too well, also the room didn’t hold heat so it was either waaaaay too hot or freezing
Parking is $ 15 a night. But right across the street they have $ 20 a month parking garage. We checked out two days early and stayed else where.
Beds are uncomfortable, mattress kept sliding off the frame. The walls are also thin (to be expected) but they are veeeeeey thin we can hear the neighbors quietly discussing their plans for the day. No wifi or DVD player.

Okay, let’s just say this visit started off rough. My boyfriend and I found the location just fine, just outside the center of downtown Portland which is nice.
Checking in was a breeze, or so we thought. We received our room and key cards and headed up after placing our 1-​day parking pass in our car ($ 15/​day).
Upon entering what we thought was our room, I noticed a double bed (which I did not book), a laptop on one of the beds, and luggage on the desk. Immediately I told my boyfriend to turn around and leave since this room was BOOKED already! Luckily it wasn’t OCCUPIED! I was terrified and we panicked to leave, oh my goodness. We honestly couldn’t help but laugh on the way back down to the lobby.
Headed back to the front desk, I approached another employee since the man that originally checked us in wasn’t there. I told her what happened, and she rolled her eyes (at the stupidity of her fellow employee) and said he was supposed to book us for this other room. I really should’ve made more of a big deal than I had but I honestly couldn’t help but find the situation hilarious.
Anyway, we finally got into our appropriate room. There were some stains on the sheet, yuck, but they looked old and we didn’t use that top sheet anyway. The décor was old and out of date, but I didn’t expect anything better.
All in all, it’s a decent place to stay for cheap if you plan on staying in your room exclusively for sleeping and getting ready for the day.
Yes, I would book here again despite what happened, because it is cheap, comfortable, and in a good location.

One star for customer service. Stayed here and there was a blackout late at night. Sure it wasn’t THAT big of a deal so what I couldn’t charge my phone or watch TV right?
What was a big deal was that part of the second floor of the hotel REEKED of gasoline. The backup generator was located right below our room. We had all of our windows closed and it was still seeping in. We tried to express our concerns to the front desk and were basically brushed off. Waited in the lobby because it was hard to breathe in our room.
No sympathy or understanding from the staff toward guests. Manager slipped off into the dark as soon as people started complaining and asking for flashlights.
Finally were moved to a different room on the other side of the hotel after 2 hours!
This was a MAJOR SAFETY HAZARD and there were definitely plenty of other guests who were not moved and spent that night breathing toxic fumes.
My guess from the interior is that nothing in the building has been updated in 30 years so their backup generator and emergency plans are not up to code/​date.
Will never stay here again and would hate to be caught here in a real emergency!!!

Why oh why do I forget to check Unilocal when booking hotels! This place wouldn’t be as bad if the staff were friendly and accommodating… or at least greeted you and left the eye rolls and scoffs at home. It was so bad when we went to check in that we asked if we could cancel it– which unfortunately we couldn’t. The staff here doesn’t care about guest service or the experience. Wifi is only available in «deluxe» rooms which is laaaaaaaame. Only plus side is that we didn’t get charged for parking. Thank god it was only a one night stay!

Entered the hotel with people storming out to head to another place to stay at. Not the best first impression… Second, there was only one person manning the front desk and there was a long line. She took forever to deal with the first customer so it took us almost 20 min just to get to the front. The rest of the desk staff were apparently taking their lunch break and all came out at the same time after we got our room cards.
Parking is $ 15 per night so we were pretty glad we didn’t bring a car.
The deluxe room isn’t as bad and has wifi. You have to re-​apply for the free wifi every 24 hours. I also found a beetle crawling across the BR floor on the the night and a spider the second night which really freaked me out.
However the pricing is pretty decent. We paid 180 for 3 nights and it’s located right by the 17 bus stop which is super convenient. There is also a food mart (at the chevron) that has almost anything you need at a walking distance. The food trucks are right there as well! Downtown is a fast 15 min walk away so that’s convenient as well.