Umpqua Bank

Worst branch ever! Not only are the tellers extremely rude, but they are in serious need of FDIC Regs 101… Go with Wells Fargo people. They are evil AF, but at least you get national ATMs.

Update after my previous review.
Had the nice reply above, which I appreciate, and the next time I went into my branch, one of the employees remembered me by name and was kind enough to give me her card with the direct line on it. I greatly appreciated this gesture as well. I would have taken advantage of this for this next issue, however it involved a fraudulant charge so I called for the fraud dept.
Had to hold for another extreme amount of time, this time to the fraud center, rather than to customer service. Seems to be systemic. Then have the call center kid talk over me when I complained about the wait and that I wanted to be transferred to the supervisor to file a complaint about the wait time. He then made the observation that I had said if I was put on hold again (after he put me on hold once already… perhaps my leading with a complaint about long hold times didn’t sink in,) that I would be switching banks and to be connected to a supervisor would involve being put on hold. Correct. While I have few assets in the bank, I still appreciate a modicum of customer service. I also appreciate never having a call center employee repeatedly talk over me. The supervisor was much more helpful and unlike his underling didn’t make me shake with frustration, but was helpful.
Tomorrow the new bank search begins.

Watch out if your balance is zero for only 10 days they will automatically close your account without informing you. Even if you have an account that doesn’t require a minimum balance. The employees are friendly but the practices of the corporate bank aren’t very customer friendly. I was a customer for 6 years and that still didn’t matter. The worst part is I still have direct deposits coming in after they didn’t inform me of the closure. I think I will stick with my community credit union instead of trying to reopen the account, because who knows when they might just close it on me again.

My husband and I have been faithful Umpqua customers since we moved to Oregon almost 3 years ago. I have bragged to everyone about how much I loved this bank– the interest rates, the cookies, the awesome debit card design that I’m always getting compliments on, etc. Even when our interest rate was lowered from 1.5% to 0.5% a while ago, we let it slide because we really loved banking with Umpqua.
However, on December 23, 2013 we received a letter (as many people did I’m sure) referencing my husband’s debit card and letting us know he would be issued a new one soon because of the Target data breach. The letter assured us: «We will be issuing you a new debit card… that you will receive in the mail. You may continue to use your current card until the new one arrives. After your card arrives, we’ll deactivate your old card.»
Last Friday my husband went to withdraw money from an Umpqua ATM and it ate his card. He went into the branch to find out what the problem was, and they told him that not only was his debit card deactivated with no warning, even after assuring us it would not be until we activated a new card, but mine was as well. To add insult to injury, the woman at the bank could not tell him when the new card was shipped or when we might expect it to arrive.
Yesterday I called Umpqua to see if I could get more information. I found out that our cards were mailed on December 30^th to the address on file (where we live) and there was no expected delivery date and no reason for the 3 week shipping time or lack of tracking so we might know when to expect our cards.
For a bank to cancel both mine and my husband’s debit cards with ZERO advance warning (especially mine, for which I did not even receive a letter letting me know I would be receiving a new one) is completely unacceptable and one of the worst offenses I have ever heard of a bank committing. The woman I spoke to on the phone verified my email, phone number and address were correct, ensuring there were THREE ways for Umpqua to alert us that our debit cards would be canceled (even after receiving a letter assuring us they would not be).
I am completely dumbfounded as to how a bank could commit such a serious error. Sad to say it after almost 3 great years but we are moving our accounts this weekend. Hope you have better luck!

I opened an account with Umpqua two years ago after my last bank (one of the big national banks) started charging all sorts of fees (to have an account, to use the account, to walk in their branches…)
Since the beginning, I have been very happy with the personal and friendly service that I received. I also don’t get charged ridiculous fees for just having an account. It’s the little things!!!
My dog loves to go with me Hawthorne branch because he gets a dog treat and lots of attention. I, meanwhile, am partial to the cookies on Friday mornings.

This review is for the ATM outside the building that charges $ 3 if you’re not a Umpqua member.