U.S. Bank

Unacceptable customer service and fees
Went into close out SD Box as their rates at $ 44, an major increase from my
fixed fee for years. They wanted to reduce it to $ 22.still unacceptable.
Had box there for many years. Other than that do not generally go, there due to
having moved and have been happy with Powell Branch in Gresham.
Waited over 20 minutes and in the meantime, a male customer came in.
When another staff member came back from lunch, he waited on the male customer first. UNACCEPTABLE customer service. When my turn finally came around ‚
he made no apologies for his lack of respect or discrimination.
Closed out SD Box… you would have thought that they would want to know why.
Here’s why… lack of respect at this branch and unacceptable fees for continuing
use of a SD Box with excellent banking relations .
And add to this never enough staff to cover lunch times when others do their personal business… unacceptable staffing
I understand why the ratings for this branch are what they are…
Unacceptable customer service …

Normally I don’t review banks but this particular location is the reason I switched banks. The staff doesn’t care about helping customers. While I was waiting for an atm outside an employee came out saying she couldn’t wait to get off work so she didn’t have to deal with the parade of idiots and tweekers… I know as well as the next person that customer service jobs can suck but don’t complain about your job in front of customers.

I have been a US Bank customer since I was nine. (My mom opened me up a savings account). I have a checking account, and a Visa from them as well.
This is the worst US Bank I have ever been too. First off, it’s just in a trashy little strip mall next to a pet store. It seems like every other person in line was wearing pajama bottoms. Not a big deal, just weird.
But it’s 12:30 on a Monday and there is ONE teller and I counted over 12 people in line. I waited 20 minutes to deposit cash. That is totally unacceptable. Of course there was the branch manager and loan people just sitting at their desk. Not their job, right? How dumb is USBank, to put your newest, lowest paid youngest person to be the one with the most contact with the public.
Get it together!
I swear I would switch. but it’s so darn hard to switch over a checking account! I already cancelled my savings and went to Onpoint. The checking is next.
Boooooo~!