TicketsWest

Any company that can get away with charging $ 10/​ticket in fees for doing absolutely nothing deserves to be disrupted. I hope that a company like Brown Paper Tickets is able to put these greedy bastards out of business and bring relief to concertgoers in the Northwest.

This was the worst Customer Service Experience EVER: Please read and remember when you purchase Tickets Via TicketsWest For the Cuthbert Amphitheater, You are likely to be accused of Theft in front of Thousands of People with no Proof! Read Below for our Horror Story!
9/18/15:I just got home after what was easily the worst customer service experience of my life. A few months ago friends invited my husband and I to the Catch A Fire show in Eugene, OR. We are from Portland. We purchased tickets and selected the US Mail option. After our friends received their tickets and we still hadn’t, my husband Brian Benston contacted your customer service. This was on July 20. The chat agent told him that he could put our tickets at Will Call and that they would be available 2 hours before the show.
We thought nothing more of it. We both took paid time off today to see the show, we drove two hours to Eugene and when we arrived at the Cuthbert amphitheater, we were excited for a beautiful outdoor show.
When we got to the ticket booth my husband presented the sales person with his ID. She informed us that our tickets had been voided and she needed to get her manager.
The manager came up to us and informed us that we had been caught. She said that we had put the tickets on Stub Hub and they had been purchased and because we were «reselling our tickets» she had voided the will call tickets. She accused us of stealing, lying, and theft. When my husband explained that we had never received the tickets and that two months ago we had talked to TicketsWest Customer Service, she told us we were lying and that the request for Will Call tickets came in today.
We were shocked and tried to explain that we never received the tickets nor put them on sale. She told us again we were lying. When I asked her why she was being rude she told us that all the evidence was pretty clear. We never saw this evidence.
My husband pulled up his email and showed her the chat transaction from July 20, proving that we had not requested Will Call tickets (that was the customer service agent’s suggestion) and that the request did not come in today.
She called your customer service line and spoke to someone named Thomas. We were not allowed to speak to this person. She explained to him the situation and the conversation lasted for about five minutes. She said things like «You’re right, all evidence shows they did it. They are just mad they got caught.»
When she got off the phone she told us there was nothing she could do. My husband pulled up his stub hub account and showed her that no sales had been made. She continued to accuse us of lying and told us that «didn’t prove anything» and then pointed to me and said I could have made an account. I’ve never used Stub Hub.
I asked her, since she had evidence, if we could see the proof of our «thievery.» She said she didn’t have any on her. I asked if she had any information about the Stub Hub transaction. She told me she didn’t.
My husband called your customer service line and was informed that nothing could be done at the moment. So we were out our tickets, each of our paid time off that we took, and the travel time to and from Eugene. In addition to the humiliation and frustration of being accused of stealing and not even given a chance, by the ticket booth people or any of your customer service staff, to defend ourselves.
We did not sell those tickets. We contacted you all in July and let you know we had never received the tickets. It says clearly on your website that if you don’t receive the tickets in the mail you should call. We did. It also says that if you do call that the previous tickets will be voided. Why were they not voided? Clearly they were stolen from us and put onto Stub Hub? Why weren’t we informed that suspicious activity had happened PRIOR to taking off work and heading to Eugene? Why were we treated by your customer service staff (who I realize is not the same staff for the ticket booth) like we were criminals?
My husband and our friends have been planning this outing for awhile. I’ve never been so humiliated, treated so poorly by a company whose product we legitimately purchased and NEVER received. I truly hope you all will do the right thing and refund us our money and pay us back for our trouble. I will not give up on this, we did nothing wrong.
I’m tagging some friends and family in this post so that it will not go unnoticed.
9/21/15:Just got off the phone with TicketsWest. Was questioned why I had waited from June 9^th to July 20^th to mention I didn’t receive tickets for a show on Sept. 18^th. Basically was just told the issue is the venues problem now, and they would take down my information, but from there end the sale already occurred and the Cuthbert Amphitheatre has their money. They mentioned in the future they will move to mobile ticketing which should alleviate these issues. Really disappointed by TicketsWest.

If I could give no stars I would. Worst company ever! I cave wait until they go out of business. I seriously hate this company

Pretty simple.
I tried to buy two tickets from Ticketswest using my smart phone, but the website kept crashing. After 30 minutes it finally went through.
Shortly thereafter I received two emails each saying I’d bought two tickets.
As it was late on a Saturday when all this happened I called Sunday morning to explain the situation and was sharply informed by Michelle that even there would be no refunds… even if the fault lay with their website.
She advised that I try to scalp my extra tickets at the gate… really?
Ticketswest, more like Ticketstheft.

If you use TicketsWest you should be prepared to deal with whatever they send you. OR see your tickets before you pay. Mine are for the wrong performance, but on the right day and are specified as «no refunds, no exchanges.» Had I specified «will call» for picking up my tickets for the planned evening 7:30pm performance, I would have already missed the 1 pm performance when trying to pick up tickets for the evening performance. The ordering process was such that when I was trying to order 2 tickets on the website of Broadway Across America for Phantom of the Opera for May 21, 2015, evening performance, their website transferred me over to Tickets West who apparently handles their tickets. We had only that one date at 7pm that my granddaughter could attend with me because of her work schedule and child care. I specified the evening performance for that date and was pleased with 1^st balcony, sectionA, rowB – good seats @ $ 50 plus $ 9.85 fee for each. I asked for tickets to be mailed, costing another $ 4 each. Thank goodness I asked for mailed tickets because when they arrived they were for the 1 pm performance on May 21. With a hurried survey of relatives for possible childcare, we think we can manage the «mismanaged» tickets afterall. Next time I will buy my tickets at the box office where I can see them before paying for them. Even if that box office is also subject to Tickets West’s whims I can choose whether or not to pay for wrong tickets. Another idea is to be sure to use a credit card for purchase. If your desired tickets do not arrive intact as you requested, you can handle it with your credit card banker. Maybe the $$$ will make Tickets West more attentive to requests and possibly even willing to make exchanges.

Tickets West charged me once for an event, but I was not allowed to see my «order history’, to confirm that it was purchased. So I went to their online chat while calling 1888 992 TIXX, the number posted for customer service. That number is… a dentist’s location service. Yes. A little more digging I found another 800 number, and this did go to a capable, well spoken customer service person. According to them, the transaction did not actually go through, but would be returned from my bank to me, turnaround time about a week. I believe this to be true, even though, money has still not been returned.
I purchased two more tickets for the same price and this was a legit order.
The event I attended– Rumble at the Roseland-​is the subject for a separate
review. I believe TicketsWest does the minimum it can do and charges the most it can do, and likely handles many events where you will want your money back.

It’s rage inducing moment to see that your checkout cart includes, not one, but two (seriously!!!) «service fees».
Thanks for leaving a bitter aftertaste at an otherwise great moment of buying tickets for great things you want to see.
I guess it’s kind of par for the industry, nevertheless really hope someone disrupts the heck out of you (and other silly services).

Tickets west has really good customer service. I had an issue with finding tickets on their website and when I called in the customer service agent really helped me out. She was friendly and informative. Thanks tickets west. I cant wait to see Survival Of The Illest next Friday @ the Roseland.

In my quest to procrastinate from other – possibly more important – writing, I’ve let my mind wander, and it happened to land on a bland morning, possibly like any other in which not even a triple Dutch Milky Way could touch my exhaustion.
A few weeks back, I had ordered tickets to the Dandy Warhols show, and the date was approaching, and I still had not received the tickets. So I called the Ticketswest 800 number (and granted, this is around 6 a.m.), and am transferred to an office that was open.
The lady I spoke with was very nice and helpful, and after speaking with her boss, ensured that my tickets would be at will-​call at the event. Then around 10:30 a.m., I called back to confirm. This time I talked to a dude in Portland, and it was a good thing I called because there was no record of the ticket transferral. He took care of the sitch, and even called back in a few hours to confirm.
And then we bonded by talking about how much we hate the Crystal Ballroom and how weird it is getting cavity searched at the Roseland.
Turns out my tickets were sent to my apartment and not the home address I thought they were sent to, but it was nice knowing the company was willing to help a sistah out.
So kudos to a tickets company that has good customer service! And one that lets «indie» bands help «fight the man» of Ticketmaster. Ha!