The UPS Store

I returned two packages from Amazon here and they got one but not the other. Store blamed UPS. Then I sent a contract to a customer. First attempt… never got it. Second attempt… made sure it was «certified» so someone would have to sign when they received it. Two weeks later customer still never got contract. Said receipt should have tracking number, but mine for some reason did not. So someone messed up. Says: Dalton was the one who helped me. Manager said customer received paperwork, but no signature. When all certified mail REQUIRES a signature. Blamed USPS.
I don’t know who is messing up, or why it is happening more frequent than it should. Never experienced this before, but it won’t happen again because I don’t trust this place. I don’t trust my package to be delivered or trust it not to get lost.

They were so helpful when I needed to ship a bunch of stuff and didn’t know what I was doing. I brought in a busted box and trash bag full of stuff and they made it work. I think the guys name was Brian, he was awesome.

Great place for shipping all those souvenirs from Portland. Just hand them the stuff they do all the packing & shipping. The convenance is worth the price.

Excellent customer service. Apparently you can’t actually send a passport renewal form via UPS (I had no idea), but the clerk was very astute, and made sure that it was sent via USPS. Thanks to her, my passport arrived in time, and I didn’t have to swim across the border to Canada. Parking lot is a bit dicey.

This have been my mail go to for over 12 years. It has had three owners. The newest one just bought the place in April of 2014. Dan was the old owner, and was extremely helpful and courteous. I have 3 PO Boxes here and in this review will share from a business viewpoint. While I know retail can be hard, customers can be demanding I can tell if the temperament of the owner and the Co-​Team is right for the business. I am still here, the price for the boxes are a little high. $ 135 for med size and 235 for large per year. They do a lot of business here. They give me a key when they are closed so I can check my mail after hours. Accommodating is a good word for this company.

It says it’s the UPS store but more important they do U. S. mail as well.
So, I found myself on a Saturday wanting to mail a book via media mail.
The machine at the post office does not do media mail.
So, I went in there. The place has full UPS services. Mailboxes in case you want to get your mail there and full service U. S. mail services.
I’m not sure of there hours but they have Saturday hours which the regular post office does not. They do sell stamps, a sign says not individual stamps by the book only. That’s ok, at least they offer them up.
I’ll remember this place when I’m wanting to quickly mail something as there was no line.
I’ll be back to use this place.
The parking lot is a bit hard to park in and a few near misses I’m sure have happened here but it’s nearby and great hours.

I live right near a UPS Store, which is great. Not that I use them all that often but it’s nice to know that it’s there. It’s a lot better then Fedex or even using the Post Office, which is farther out of the way.
In fact I just dropped off a package today and the owner of the store waved at me. My family has been using the UPS store to send packages out for years, and I’ve never had a problem with them.
Their customer service was great too when I had to call them. Not that there was anything that someone did. I think it was more of an accidental oversight that didn’t get caught, but somehow I got charged for something that I never shipped and it was from a corporation somewhere on the east coast. I called up explained the situation and it was taken care of in an instant.
Also, I will have to disagree with Krista’s assesment with UPS. There of course are times when there’s an oversight in her case someone mailed her something using her POBOX, which is correct, UPS doesn’t ship to po boxes. Yet, sometimes it can slip through the cracks, and that can happen to a variety of shippers. The only company that I know that ships to Poboxes is the United States Post Office. HMMMMMM Could it be because well that’s usually where a po box is located? Probably. So, why would you use UPS to send something to a pobox when you know that poboxes are in post offices?

The WORST.
I was expecting a package delivered via UPS and when it didn’t show up I called in with a tracking number to find out what was up.
UPS’s records showed that the package had been delivered «to front door». When I mentioned that I don’t have a front door per se because all my mail goes to a PO Box, the lovely customer service person let me know that they don’t ship to PO Boxes. WTF?
Why would they let the sender PAY for and address a package with a PO Box if they don’t ship to PO Boxes? Just wasn’t adding up.
It turns out, after more investigation that their records read that «someone» looked my name up in some sort of database and saw that at one time in my life, I had received a package at a physical address in NW. So they took it there and left it! Ummm, that’s not where I live? That’s not where the package was addressed to? How about returning to sender? Or asking the sender for another address?
The package is still MIA, but fortuneately the sender is kindly replacing it (mad props to Stephanie! Thanks!).
I’m pretty disapointed in UPS and probably won’t use em again!