The Percy Inn

I didn’t actually end up staying here. This is purely a review on the [lack of] customer service. My husband and I booked a room for 2 nights far in advance. 2 months prior, we learned we would need to cancel the reservation due to some family issues.
1. I called the phone number and got the owner who was «out» and advised I should send an email requesting cancellation.
2. I emailed.
3. After not receiving a response, I emailed a second time.
4. After still not receiving a response, I called the phone number again and was reassured by the owner that the reservation would be cancelled.
A few days later, I finally received a confirmation email that the reservation had been cancelled. Shortly thereafter, I noticed a $ 20 charge to my credit card.
Honestly, I feel like the $ 20 fee is ridiculous. I gave the inn 2 months notice, and I had to jump through hoops to get the reservation cancelled. And it’s not like it took any effort on their part– it wasn’t as if they had already charged my credit card and then had to hassle with a refund. They simply charged me $ 20. Needless to say, this has left a very sour taste in my mouth, and I will not stay at this inn if we ever find ourselves in Portland in the future.

Stayed here this past week with my fiancée while she attended a conference and I toured all of Portland’s coffee shops that offered free wi-​fi. We found the Percy Inn while Googling around and booked it after we discovered it was cheaper to stay here 3 nights than it was to stay at the conference hotel for 2.
The owners were very helpful on the phone and very accommodating when we said we’d be arriving late. Yes, the stairs were steep but our 3^rd floor room was worth it (Keats.) Quiet, huge bathroom, complementary drinks in the mini-​fridge, and bedside M&Ms. Breakfast was a large spread including cereals, muffins, fresh fruits, and a fresh baked pie! The innkeeper (regrettably forgot her name) was a delight and because we were staying a few nights, even offered to make us eggs and bacon or go out shopping if we wanted anything else (we were fine with cereal)!!
The location can’t be beat for access to downtown Portland. And when I wasn’t out guzzling coffee, I was in the room working away (they have free wi-​fi too) and helping myself to the complementary snacks they have on hand ²⁴⁄₇.
All in all it was a great stay. Rooms were clean and always stocked with fresh towels, and the staff was bend-​over-​backwards friendly (even let us park our car in their lot several more hours after checkout!) Next time we’re back in Portland (which will hopefully be soon because it’s awesome), we’re definitely staying at the Percy Inn.

Hmmm where to start …
Pros:
Check in was easy and they have a cool
Little dinning area that’s 24 hrs. And you can pretty Much help Yourself to anything you want they are pretty well stocked with snacks.
They offer a free breakfast from 8 – 10 (didn’t try it)
Hand soap smells delightful
Cons:
The place is dingy.
Carpets look gross and our room had a chewed up Looking tootsie roll stuck in it. (Gags)
Shower didn’t look clean had hair balls all over the walls and it wasn’t my hair (gags again)
They have brown towels (kind of
Strange and doesn’t give you that oh so clean feeling)
The plants in the pictures online ended up being fake a filled with dust
The pillows are all different and totally lumpy.
This place feels like a hostel!
If your room is on 2^nd floor next to kitchen you can’t sleep In as everyone is getting the free breakfast @8am (noisy)
Sad we have to stay here 2 nights. Fingers crossed we don’t get bed bugs or some strange rash (fingers and toes crossed and they washed the sheets)
Most of The Inns in this city all have the same vibe. Advice to travelers stay at a hotel!

My wife and I stayed here for a quick trip to Portland. Check in was easy, our room (the Longfellow) was great and the location was within walking distance to downtown. Couldn’t have asked for a better place to stay while exploring such a fun city.

Percy Inn provided a clean, cozy, well-​priced room in a wonderful Portland neighborhood about twenty minute walk from the Old Port. The lovely 1800s building made for a very traditional New England retreat, indeed. We stayed in the Walt Whitman room and the super dated décor strangely added to the overall charm. Our stay also included a continental breakfast with fresh fruit, pastries, cereal, toast, bagels… and sometimes, only sometimes, coffee. Annoyingly enough, two out of the three times we went to breakfast, the coffee was out and another pot wasn’t put back on. Having a single pot of coffee available for the entire room is ridiculous and being reminded of my bleary pre-​caffeinated self is almost enough to make me dock this review a star (but I’ll be nice). The inn «hostess» was quirky but sweet, and our stay was pretty no-​frills but perfect for our few needs.

We loved this place and won’t be looking for another location to stay the next time we come to Portland. I’d describe the whole operation as «laid back» It’s a smaller operation, so the front desk isn’t always manned, but a quick call from the phone at the front door connected us to the innkeeper, who gave us the entry code. We found our parking pass by the front and our keys on the bedstead.
We stayed in the Percy Bysshe Shelley room on the second floor, which adjoins the breakfast room. The room it’s self was clean, the bed was comfortable, and we loved the décor. Coffee, tea, and various light foods were available in the breakfast room round the clock. We could hear some diners in the morning, but it was not a disturbance.
Cindy was a wonderful hostess and a fountain of knowledge about the area. We would recommend this to anyone and intend to stay here again.

We stayed here last summer and really liked it. Good location, cute furnishings/​ambience, and excellent service.
It’s really a beautiful, well-​preserved historic inn in a lovely town. We were able to walk to everything in the city.
It was HOT when we were visiting, so the frozen water bottles we were given on our departure was a nice touch!

Absolutely in love with the quaint, fairytale feel of this place. I’ve stayed here a few times and have little reason to shift venues on subsequent visits.
I’ve stayed in the Longfellow Suite on the second floor, which is my absolute favorite, and the Emerson room on the first floor with its own private deck and entrance. While each room has its own individual feel, there is comfortable consistency with the Inn’s amenities and service. You’ll immediately notice such simple comforts like the extremely comfortable bathroom towels, socially acceptable bathroom shampoos/​soaps, and individual jar candles to add that homey touch when on the road.
Love the unlimited healthy breakfast options, from fruits, cakes, yogurts, cereals, etc, etc. It almost feels like a steal!
Highly recommend it to any and everyone.

I was not able to experience the inn but my check in experience was quite a nightmare. Upon arrival before 3pm, the inns maid attempted to check us in to our room. She could not find any information under my name, despite booking the room over a week in advance over the phone and having a confirmation email. The issue was our reservation was mistaken for another person with the name Scott and my last name is Scott so that party got the room and we didn’t. The suggestion of the Clarion Inn which was no where near being walking distance to downtown Portland was extremely unhelpful. I appreciated that the inns keeper offered a future night on him as an apology but the experience did not make me want to come back and test it out.
We ended up at the Holiday Inn and it was a great experience and much closer walk to all the restaurants, bars and waterfront attractions.

Had a great one night stay at the Percy Inn. I got a last minute rate (yay). Cozy (in a good way) and friendly place overall.
We stayed in the Longfellow room and loved it. Comfortable bed, linens, and furnishings. A picky person may wish for a bigger shower.
Friendly, friendly folks working there.
Check out the killer VHS COLLECTION. Old school movie night, oh yeah.

Stayed here just for a quick overnight while we were passing through town — it was absolutely lovely! It was a quaint BnB in an 1830s federal-​style row house. We stayed on the top floor in a suite with a bedroom, a dressing room, four windows and a «two-​person» shower. We checked in late, but there was a personalized welcome note waiting for us and the candles in our room were lit. The room had a fridge with a limited selection of sodas (gratis), a tv, and a phone. There was a fantastic library downstairs with lots of old books, recent DVDs and VHS tapes (plus a player for each in our room), and a baby grand piano. The WiFi was fast and easy to connect to. The innkeeper wasn’t around when we got there or when we left, but there was a lot of information at our fingertips about the area — handouts with directions to other towns, local airports, suggested restaurants and a touristy map of the town with lots and lots to do.
We had to miss the morning breakfast, but the pantry had snacks (fruit and potato chips) that were available 24 – 7.
The only reason it lost a star was because only one shower head worked in the two-​person shower.
I’d also recommend that if you are at all mobility impaired, stay off the top floor. The stairs are verrrrry narrow and verrrry steep. We asked for a top-​floor room though and were very happy with it!