The Home Depot

Just moved to the area and this HD is just around the corner. Convenient, yes, but the customer service is abysmal. The greeter at the door made a horrible first impression for the store as she was rude and condescending when I asked where a couple of things were. I’ve had a difficult time with returns as well. A few personnel have been very unfriendly, which makes the whole store look bad. I will probably be going the extra mile or two to Lowe’s where they actually aim to please their customers.

BUYER BEWARE! I am a new home owner and went to Home Depot for blinds in October and paid for their installers. When I purchased the blinds they never explained that there were different percentatges of light filtering. I spent $ 1000.00 and I have blinds that you can see through, basically blinds that don’t work. Moreover, It took more than twice as long as they promised to get them installed and that was with me chasing them. The installer was supposed to come back to fix a problem. More than 2 months later, I am still waiting. When I call they promise to call back and never do. NEVER NEVER NEVER go to a hardware store for window treatments. Construction guys out of work just don’t get it.

I’m sad that nobody likes this Home Depot. I go to the SoPo one a fair amount as well, but this one is a lot closer to my house, and it has much nicer bathrooms. They are in the middle in the back BTW behind the sink stuff.
The main reason why I have a soft spot for it is that multiple times employees here have sent me home after reassuring me that I did not in fact need to buy anything. Once, a nice lady spent 10 minutes helping me open up the boxes of the dryer vent connectors to play with them so that we could figure out I had what I needed at home.
Another time a guy in plumbing told me that the fiber washer I wanted to put my garbage disposal back together didn’t do anything and I’d be fine without it. Granted, he was sooooo Jamaican that it took about five minutes of him talking and me pretending to follow along before I understood what he was saying, but that’s all part of the adventure!

As far as Home Depot s go this one is a little less then usefull.- they never seam to have what I’m looking for in stock– but yet I can drive to the sopo location and find it on the shelve? ???- the staff is knowledgeable of the stores inventory but can never seam to answer questions about the products themselves!
All in all I still spend money here — if I’m on that side of town –but it falls short on the Home Depot scale.

Ahhh, yes, the «Home Deh Pottttttt.» I spend far too much time and money here during the spring time — all that organic soil and mulch on the cheap. I would never get my veggies here, but how can you go wrong with enough impatiens to cover the universe for less than twenty bucks?!
I like this Home Depot just fine, but sometimes I feel like the folks who were don’t take their jobs seriously (actually, they mostly just seem apathetic).
Example #1) I asked an employee last summer about gnomes. She said I had «missed the season» and would have to wait until this spring. So, this spring I asked a another employee about gnomes… who directed me to another employee who let me know that apparently Home Depot «doesn’t really do gnomes anymore». I don’t really know what that means, but there ya have it.
Example #2) We were recently triple charged for a bag of soil. We explained this to the guy at the cash register who made the mistake. He shrugged and said, «Yeah, I can’t take care of that here, so you’ll have to go inside.» We waited for more information but he just stared at us blankly. So we prompted him, «Inside at… customer service?» He nodded, «Yeah, yeah… customer service.» We started to head inside and he called out to us a half-​hearted, «Sorry ’bout that.»
Example #3) The customer service (young) lady was annoyed that I interrupted her (from doing nothing, by the way). «Do you want the money back in cash or on your card?» she asked. «My card will be fine, thanks,» I responded. She looked at me as if I had just said the dumbest thing in history, then responded, «Um, you know that’s gonna take like 2 to 3 days, right?» ‘Chup, I sure do, but if you give me cash I might spend it on something superfluous (like plastic flamingos) instead of saving it. Segue…
Example #4) *said like Crush the Turtle from Finding Nemo* «Whoa, what?! Where’d ya get the flamingos from? Wait, wait, wait. You got them HERRREEEEE?! I DIDN’T EVEN KNOW WE SOLD FLAMINGOS HERE! Whoa!» (Oh, yes. I bought flamingos).
Come for the lumbah, stay for the free entertainment by the staff!

Run! This store might be the worst Home Depot of all.
Here’s the situation: my husband and I built a house. Throughout the 8 months that it took to complete the house, we visited Home Depot, Lowes, and many local flooring, tile, lighting, appliance, and paint stores. We also purchased a lot of things from online stores. Not once did we have an experience as bad as the one with this Home Depot.
We ordered over $ 1000 worth of doorknobs from this location. They were a special order and the woman who helped us told us that they’d be shipped to the store within a few weeks. The order was placed in October. They arrived around Halloween and we picked them up at the store. Our builder informed us that the front door lock was missing the indoor piece. My husband went back to Home Depot and Karen was apologetic that it was missed and helped him order it. She was friendly, helpful, great customer service-​she knew exactly what to say and do. She assured my husband that it would be taken care of and would be shipped to us within 6 weeks. Not necessarily what we wanted to hear, but manageable since our house wasn’t set to be completed until mid-​December. She was great. She should be promoted or recruited by a competitor because she deserves better.
Here’s where it gets frustrating. The doorknob still hasn’t arrived. It’s March 18. I’m pretty sure I could have walked to the warehouse picked up the doorknob, walked home and repeated about 100 times in the last 5 months. It took 8 months to build our house. I’m confident that it should NEVER take 5 months to get 1 piece of 1 doorknob. Why haven’t we just purchased it elsewhere? Because in January, when my husband returned to this Home Depot to follow up, they called the warehouse and he was assured that it was being overnighted. Supposedly the warehouse had misplaced our order. Guess what? It wasn’t overnighted. My husband called the manager. He said that they would get it taken care of. Kind of hard to believe, but we’ve waited this long, right?
So today I arrived home to two Home Depot boxes. Ok. Maybe it comes in two boxes? But it’s 1 piece. Nope. We received two doorknobs. Neither of them are the piece that we ordered. And they are the wrong finish-​1 is bronze and 1 is black-​we ordered polished chrome. AND IT’S THE WRONG DOORKNOB!!! Really???
Needless to say, Home Depot probably can’t make this better. The manager clearly doesn’t care about fixing this. And that’s fine because I’m sure any other store will be willing to take our money. But in the world of net promoter scores you get a zero Home Depot. That makes me a detractor. And a detractor, much like a promoter, will be sure to tell anyone who will listen (or read) about how bad their experience was. In the age of social media and NPS scores you would think that a store of this size would care a little more. Not the case. RUN. You will thank me.