The Chair Outlet

Terrible cutomer service. The lady that helped us was rude and not very helpful. Im with Mike C. On this.
Poor selection that was way overpriced. Save your money and shop elsewhere.

This review is really only for the sales assistant, James. He normally only works at the Tigard store but fills in on Wednesdays. He was extremely knowledgeable about all aspects of the chairs from the material to the manufacturers to the warranty. He was not pushy at all. We ended up leaving without a purchase but asked for his card and some information on two chairs my mom was looking at. On his business card, he wrote a $ 60 discount if we came back to the store for the chair. Some of the chairs are American made from Best in Indiana. I’ve heard mixed reviews on their durability. The one chair we were looking at had been on the floor for only 2 days and already had stitching coming undone. James totally rocked but the rest of the store — meh.

Loved this family owned and operated business. I’ve never seen so many chairs for every room in the house in one place! The even had bean bags! The staff was very knowledgeable and interested in helping me find the right chair rather than just sell me something. It’s also nice to go buy chairs and not have to put them together! All of their chairs are already assembled and ready to go! The had sooo many chairs, I didn’t go for barstools, but will go back for some, they had more bar stools than anywhere I have ever seen, and so many varieties!

I bought the Catnapper chair (2 of them years ago and my experience was quite pleasant in the store and the delivery team (I think the owner and his son) were very nice and accommodating. Both chairs now need to be replaced (after 5 years) however, I have to sleep in them for medical reasons, so they were both used FAR more than the average household would expect to bear, so I am not upset about them needs g to be replaced. They were absolutely fabulous chairs, and a life saver for a comfort-​needed use. Love love loved them. Again, staff was really nice… in the Tigard store on Greenburg Rd… saving up to buy another Catnapper.

I am 9 months pregnant and my husband and I decided that our current rocker wasn’t going to cut it for the late night feedings in our future. We went to the typical big box stores and didn’t see anything we liked. One of the sales reps recommended that on our tighter timeline that we try Chair Outlet. We walked in on a Saturday afternoon and were eventually greeted by a woman. She was nice until we expressed our budget (and admitted to her that it may be a stretch as it was on the lower end). From that point forward she seemed entirely disinterested in servicing us! We understood it was a long shot but to just sort of trail off and then walk away is not how you get or keep a long term customer. We searched around on our own and then immediately left with a bad taste in our mouth.
We found our dream recliner/​rocker at Fred Meyer the very next day and for $ 30 under our max budget! Oh and the sales people were FANTASTIC!
We will not return to this location unless we are absolutely desperate as our experience was so uncomfortable!

Steer clear of Chair Outlet unless you want to be treated disrespectfully. When I made a follow up phone call to see if we could negotiate a price on a set of barstools I had seen yesterday, the sales lady spoke to me rudely and hung up on me. Even though the barstools would have been perfect and I may have been willing to spend full price, I refuse to step into their showroom now. I refuse to buy from anyone who does not have the decency to speak to me with respect.

This is a copy of a complaint that I sent to Best Furniture about a chair I purchased from the Chair Outlet in Portland: I have not yet heard a response.
Hello,
I am writing in regard to a recliner, style 9MW87 in Orion. It was purchased from the Chair Outlet, Portland, OR on 7÷23÷14.
This chair was very comfortable when I sat in it in the store. After trying many, I decided to take this chair and since the only one available was the «floor model» I took it. The chair seemed fine for 2 – 3 days and then started feeling uncomfortable. As I continued to examine it I realized that it was listing to one side and the seat cushion on that side was considerably broken down. The padding seems to have flattened to practically nothing. I am 5’6″ and weigh 150 lbs so I don’t know why this chair would have listed and caved in so quickly. Maybe it was that way in the store. when you are sitting in a chair that is mooshed in between many others it is hard to see any defects. I called the store and they told me that the salesperson that sold me the chair wasn’t in that day and to call back which I thought was odd. I did call back and got the manager, Debbie, who told me that there was nothing that they could do but if I brought it back they would do what they could to fix it. I returned the chair on Tues, ⁸⁄₅ and was told that it would be at least 3 weeks before the chair would be ready. I asked if I could exchange it for another one that was in the store since it was «new» but the answer was that it was not possible since I purchased the chair I was returning that was undeniably defective. (The fabric was also torn where it snaps on to the back part of the chair).
The reason I am so upset about this is that I am 70 yrs old and have to rely on other people to handle heavy things for me. I have also have had 3 back surgeries and a broken femur/​hip in the last 5 years and have constant pain and need a comfortable recliner. Other than staying in bed it is my only option to sit down and watch TV, read, etc. I am very disillusioned with the store and the chair. I really can’t afford to go out and buy another chair somewhere and then what do I do with the newly purchased one that who knows when I will get it back and arrange for someone to help me get it home. (I live alone).
To add to that I was talked into having the chair sprayed with a protectant (which smelled awful for 3 days). I then read in the brochure on the chair that «Best’s Cover Suppliers recommend NO type of protective coating be applied to any fabric or other cover material used on any BEST HOME FURNISHINGS furniture.» I thought that I felt some compensation was due but there was some fast talk about the way it was worded and voiding the warranty, etc.
The warranty does state that I should take up this matter with the store which I did as explained above but the warranty does give me the option of returning the chair for credit which the store did not honor.
I feel that I should be able to return this chair for credit because of the inconvenience of having to wait a month for the chair to be «repaired». I will be sending a copy of this email to the Chair Outlet. Hopefully I will get some results because at this point I am pretty upset about this whole debacle.
I called the store before writing this and they still haven’t done anything to start the repair process so the chair has been sitting in their storage warehouse now for 5 days.
I appreciate anything you can do to remedy this situation. I feel like the lady in the tire commercial that brings back her tire and throws it through their glass storefront window. No, I can’t do that but I am extremely frustrated about how this is being handled.
BTW, when the manager, Debbie, saw the chair she said «OH, I see what you mean». Trust me I am not being picky. This whole incident sucks big time and I want my money back.
Thank you in advance for anything you can do to practice good customer relations with your customers (that’s me). If you need anything further please let me know. I can send you a copy of the receipt.

Our purchase was small, but staff were pleasant and the prices were reasonable. Thanks for the comfy chairs; we’ll be back when the rest of the house is done.

Should have looked at the Unilocal rating prior to going to the store. Went and picked out the chair i wanted. Negotiated a price and in the payment process she asked me for my phone number. Since i was taking the floor model with me, I said I was not going to give my cell phone number. They said it was for warranty, etc. and final the sales lady copped the 13 year old girl attitude and said whatever. I turned around and started walking away saying I think we are done here. For a $ 700 purchase I expect more professionalism.

Good selection and better prices but, don’t bother with buying from any manufacturer they sell that has a «lifetime warranty». After a couple of years if something breaks, the repair parts from the manufacturer will no longer be in stock and you are out the extra cost. Is this why Levitz and so many other furniture stores have closed? No wonder so much furniture is given away for free on Craigslist.

About 10 years ago, my mother wanted to buy me a recliner: after looking in numerous stores that included La-​z-​boy, I decided on a recliner at The Chair Outlet. It was an oversize rocker recliner with a soft fabric: back then, they didn’t have sales reps that helped with correct fit suggestions, as I recall the chair did push my head forward, but I learned to live with it. Per their current day TV ads, they now will help with proper seating/​fit of a chair: KUDOS! The chair was great & was something that I found myself sleeping in somewhat often due to a bad back and, unbeknownst to me at the time, early stages of peripheral neuropathy.
When we moved south to Nevada, we were unable to take the chair with us after 5years of use & was still in good shape: so I gave it to my son. Upon our recent move back to the NW, he offered the chair back to us when he moved into a smaller apartment, so it has upheld it’s usefulness for a decade. Although we declined the chair due to my son having a couple of cats, it upheld it’s durability. The cushioning of the seat had also become flattened, but understandable after that amount of time.
We are in need of a new chair for hubby & am planning a return to The Chair Outlet for the purchase, as not only was the previous chair comfortable & durable, but also reasonable in price.

We purchased a wooden rocking chair almost a year ago from the Chair Outlet. Almost immediately after we bought it, the wooden plugs hiding the screws began to fall out as of this morning only one out of 6 were still in place. All the screws have gradually loosened, the front spindle connecting the two sides of the lower portion came out completely after a month or so and as of this morning the entire chair almost fell apart.
Today I took the chair apart in an effort to fix it and (being at least a tyro woodworker) I was shocked at how poorly it was assembled. I had to glue several parts and replace one screw with 3 ½ inch grabber screw to keep the left front leg on.
I indicated the price range for the Chair Outlet was «moderate.» We paid less than $ 300 for the chair, but given the quality of this chair it should have been much less. In my opinion, as it turned out, this chair was probably only worth the cost of a similar volume of firewood. I would say that this store is probably overpriced– if the rest of their goods are of a similar quality.
I’m not sure what their return policy is. The chair was actually a gift from my wife’s parents so we didn’t have the receipt handy (and we were really busy with a new child) so we didn’t take the chair back when the problems first started. It could be that they would have taken it back and apologized, but after a year we feel that we’ve waited a little too long and we’re going to just chalk it up as a loss and give the chair away.
After a lot of glue and an extra screw the chair seems at least stable enough to sit in! It would take a lot more to repair my opinion of this business though.
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Several months have passed since I wrote the above review. A couple of days ago I was contacted by the Chair Outlet’s manager. He asked me to call him, so I did– with the intention of passing on whatever came of the conversation. We have already «regifted» the chair, so taking it back is not longer an option for us, but Chris (the manager) assured me that had we attempted to bring the chair back, we would have been taken care of and that they take care of problems like this with chairs that are within the warranty period and even when they’re not! In any case, we should have at least TRIED to take it back! So what we got was an assurance– and that’s really all we could expect at this stage, I suppose. What would have happened had we not given the chair away? It’s hard to say. Would we have gotten our money back? An in-​store credit? Who knows.
I’m looking forward to hearing what other people have experienced at the Chair Outlet– I’m sure a lot of people have had experiences that were much better than the one I had.