Tan Republic West Burnside

WORST customer service EVER!!! I have never been to an establishment with such poor customer service skills. This staff needs to loose the attitude and learn the concept of «the customer is always right»!

Tan Republic is inbetween janky to at most mediocre tanning salon. I’ve had several issues at multiple locations with the beds and spray. The employees don’t communicate effectively on the memberships. What I thought was a month to month membership turns out is a year contract? I’m moving and I called to cancel my membership as I will no longer be living in Oregon. The response I got was pay for services in which I won’t be receiving (why in the world would I pay for a tanning membership in which I’m unable to use?) or to have someone takeover my membership. I would NEVER recommend this tanning salon to anyone let alone ask someone to take over my membership. The manager Patrick has plain awful customer service skills, looks down his nose at his customers and treats them poorly. I also did speak with the «guest relations» manager Zach whom was extremely rude and restated refusal to cancel membership whatsoever and said if I didn’t pay for the remainder months of membership (which I will not be using) that he would send a very pricey bill to collections! What horrendous customer service! I have had to cancel other memberships in Portland where the response given was «We normally don’t cancel Wo 30 day notice but will make an exception for your circumstance. So sorry you will be leaving, we will miss you!»
This is great business etiquette! This is how you should treat someone who’s been a customer and giving a lot of money monthly to your business. I’m completely floored by the way I’ve been treated. I will definitely be reporting Tan Republic to the better business bureau! And will be reaching out to franchise owners in regards to Tan Republic. What a sorry excuse for a business this place is! Also, on my final day of tanning~ I was burned in the bed like a lobster. My skin was red, itchy, painful, ugly and lasted for several days. I’ve never experienced this painful burn in any bed, in any tanning salon. ~due to manager Patrick’s negligence to my time in the bed! My advice would be to NOT tan there and DO NOT by any means EVER give your credit card or debit info for their monthly memberships that you will NOT be able to cancel for any reason~even reasons beyond your control! What an awful experience Tan Republic has been!

I signed up for a 3 month contract. It was a mistake. There are hidden fees with EVERYTHING! AND I have been charge for a forth month! I am waiting to hear back from management about why this is. DO NOT GO HERE!

Great staff super friendly and helpful. I would highly recommend this location. Myranda is the best deff stop by and see her.

Sarah Levin has always been awesome and it’s always a treat to stop in, thank you so much for being awesome! My favorite location :)

Frequent waits for beds and high sales pressure to constantly upgrade membership and buy more products while waiting. The people at the front desk are also keen on misinforming you in order to get you to sign up for things, promising discounted rates and upgrades that will never be actually added to your account.
Additionally, the «guest relations» manager is really a disguised title for someone that will attempt to very dryly and disinterestedly explain to you why all of the hidden charges they will hit your account with later are under some policy of theirs. Moreover, they refuse to cancel accounts for any reason whatsoever except through their certified mail/​in person cancellation form and will not waive the 30 day period.
This is a mediocre business with absolutely horrendous customer service with no other goal than to suck your money away. I would recommend TanPDX over on SW 12^th St instead for a downtown tanning salon. I never had any trouble with the billing there, they were cheaper overall, and the staff much more helpful both at the desk and in administration.

Worst customer service ever!!! I called to get a spray tan for my vacation. The machine was broke I called back again ready to go. They refused to tell me a quote and hung up on me. No worries I live in the area and will drive far away to get my tan for better customer service. I’m spreading the word to not go here!

HORRIFIC service and no integrity. Equipment did not work for my wedding. I was referred to three stores and ran around for hours — each one wasn’t working. They refused to give me a refund after upselling me at 105 dollars. NONE of their equipment works and the worst part is that there are no responses from the managers who are the only ones who can give refunds. Unethical. They need to be put out of business.

Not very impressed with this tanning salon. After my most recent experience here I feel very confident about my decision to not purchase any further packages with them, as I definitely won’t be going back.
The person working spent quite a bit of time trying to sell me packages and products, even after I said I wasn’t interested. This was also the second time I’ve gone in when the tanning bed that I’d paid for wasn’t working. I asked if I could use a different bed (a «better», more expensive bed) since it was their fault the bed wasn’t available, but he was unwilling to do anything to accommodate me. He had already wasted a lot of my time with his sales pitches, so I was irritated when he finally got around to starting my tanning bed and realizing it wasn’t working.
When I talked with him further about what could be done, since the only bed they had that I was apparently allowed to use (based on the tanning package I’d purchased) was broken. His answer was that I could come back tomorrow.
Basically, once the salesperson realized I wasn’t going to be buying any more packages, he was sullen and disinterested in providing any customer service assistance to me related to the services I had already purchased.

Patrick the general manager has poor customer service skills. I came in to this location and the first thing out of his mouth was if I was here to tan? Well yes Patrick that would be the reason most anybody would come in to your store. Why not say welcome to Tan Republic how are you doing?
The thing that bothered me most is that I went to this location a few weeks prior and used my Groupon with no issue. I come in today and he let’s me know since I had used my other Groupon at the Troutdale location I must go there. Well I had bought two and had no problem using them at various locations. Apparently his staff has better customer service than he does. He even stated that the girl helping me last time did it out of customer service.
Whoever own this place should know that an uppity GM doesn’t win you customers it loses them.
Not a surprise it has 1.5 stars…

Avoid this awful excuse of a tanning salon at all costs!!!
I signed up for a membership here just because a friend of mine was using it. When I signed up, they apparently entered in a different credit card number than the one I gave them. When I went in to tan recently, they told me my account was past due and I owed a late fee. Come to find out, it was their mistake. They never offered to reverse the late fee and told me that even if I paid it, I wouldn’t be able to tan that day since it was too late in the day to get the account unlocked. I told them to cancel the account and filled out paper work. In an effort to keep me from canceling, the girl offered to put a couple free tans on my account, which is just stupid since I already had unlimited tans. She probably wasn’t thinking straight since her toddler was running around recklessly in the salon. I was then called by someone in customer service who was a complete dick. I told him what happened and he had the nerve to argue with me about their mistake. He then told me that he wont cancel the account.
Avoid this place at all costs. They have the worst customer service I’ve ever seen. Their rates are completely ridiculous. I went and signed up at Palm Beach Tan and got unlimited high pressure tanning, spray tans, and red light bed for $ 80 a month. The package my friend had at Tan Republic was $ 109 a month just for high pressure beds, an additional $ 40 a month for the red light bed, and $ 15 each for spray tans. Also, I spray tanned with them once and it was the most uneven splotchy tan I’ve ever seen. Screw these guys.

Bad Company and Horrible Experience!
I decided to use Tan Republic to get some color for my wedding and honeymoon. I would STRONGLY recommend to everyone to use another tanning salon. I have had the worst experience and wasted so much money by choosing to do business with Tan Republic. Below is a list of reasons you should not use this company…
1. On my first visit I specifically asked the associate or «professional» how long I should tan for based on the color of my skin and the fact I had not been in the sun or tanning for over 6 months. Based on his suggestion I was burnt so badly, I couldn’t tan again for over a week.
2. After requested that my account go on Stay and Save and was told I would only be charged a small fee for that service, my card was instead charged the entire monthly fee (twice). They told me the could not refund their mistake so I had to start a dispute claim through my credit card company. (TR rebutted the claim but my credit card company eventually resolved it for me)
3. I cancelled my account in August; then a week ago, I noticed I was being charged by them again. I called Zack, the guest relations manager and he claimed they never received my paperwork. I sent him proof of my signed cancellation paperwork (per his request) and called his office 3 times. He has still not returned my call to explain and correct the mistake his company has made (again). I finally had to ask my credit card company for a new card number to cut TR off at the source.
I hope this review is helpful and prevents other customers from using their service. I wish I would of read the reviews before I signed their contract.

I wish there was a 0 star option. Honestly the worst customer experience of my life so far. I went in to just try out a bed (I never go tanning) and was asking for something really basic. The sales girl continued to try to talk me into buying a package when I had clearly stated several times I was only interested in trying it out at first.
She couldn’t recommend an inexpensive basic lotion and when I said I’d buy my own– she told me that I should be careful what I buy online. I walked out the door without trying a bed & am pretty frustrated at the terrible service I received. It’s safe to say I won’t be returning– & that I would never recommend going there.

The staff was friendly and the place was empty when I went. However the Mystic Tan is terrible. They need to update their products and machines if they’re going to compete with other salons. The product does come out brown, not orange, but is super streaky and spotty and only does 2 sprays versus the usual 4. Photos shown are accurate! Wouldn’t spray tan here again.

So, contrary to what I posted initially, I did NOT receive a refund. Here we are, years later, and I’m still going back and forth between the DOJ and Tan Republic. DOJ informed me that a rep from TR was supposed to contact me but that never happened. Now, the only response TR will give me is a half-​hearted credit of minutes — not a monetary refund, which is what I requested from the very beginning.
Also as an interesting note, the DOJ rep informed me that this company has «numerous» complaints filed against them. That leaves me to wonder how many are needed to shut them down.
Buyer beware… do your homework!

Silly me — I should have seen the 1.5 star rating and RAN FOR THE HILLS. But no… low and behold I find a Groupon (should maybe be red flag?) for this place — and I bought it. What a sucker.
The moment I tried to use it, I was greeted by the typical «wish I was anywhere but here» attitude of many front desk positions these days. And extremely rude treatment once I was even acknowledged. Even left without my treatment that I paid for in advance!
So I’m out $ 20 and also, once again, disappointed by the service that comes from any establishment run by just out of high school employees. I’ll reiterate… shame on me.

I agree with the positive reviews here.
Very friendly staff, good bed and tanning lotion selection, and overall outstanding experience. The location is convenient and there is ample parking.
It’s clear they are motivated to sell packages and up-​sell to the higher-​end beds, but they are gracious even if you stick to the basics. I can’t blame them for being ambitious with selling. It’s a business after all.
Nothing negative here to say. Solid tanning facility. Highly recommend.

I’m pissed!!! Bought a Groupon for tanning and I go in to use it and the manager completely rude tells me that I can’t redeem it there because he was supposed to take it off groupon then I buy another one 7 months later and the little punk ass dude that was working at gresham station today tells me the manager noted my account and I can’t spray tan anymore wtf!!! Anyways he let me go spray now I have green lines all over my body fucking beyond pissed where the hell is this corporate office and how do u get ahold of them

Normally wouldn’t bother writing a review for a tanning place but after reading some posted felt the need to chime in. The place is very clean and the staff was really nice. The machines are good and the overall experience was good.
It seems a lot of the poor reviews here on Unilocal about this establishment have to do with people not paying attention to what they sign up for. Clearly I know I signed a yearly contract and locked in this rate. It was very clear to me.
The actual business is a good one and the staff and product is good. Recommended.
I’m sorry for those that felt they signed for something they didn’t. For me this was not the case and I enjoy coming here.

I had to file a report with the Better Business Bureau. SCAM SCAM SCAM. After I filed a complaint I was told by the case manager that Tan Republic has over 24 formal complaints filed against them and has not taken any accountability for 23 of them. By BBB standards, she told me Tan Republic has a grade of «F» regarding business practices. More than half of the complaints were related to their false advertising that I experienced.
Tan Republic told me I was signing up for «month to month» plan which they 100% failed to tell me was a «month to month w a 1 year contract». When I asked for proof of this, they emailed me a copy of a small piece of paper I had signed. Upon telling them that the sales associate never mentioned that «month to month» really translated to a one year contract she went mum and had nothing to say. Every solution I came up with to honor the contract and reduce my rate they said there would be «membership» fees applied.
Don’t believe a word they say and never sign a contract. This place is overpriced and unprofessional, more importantly unhelpful in accommodating any needs of the customer that may result in them losing money or reducing your monthly fee. It’s my fault for choosing Tan Republic, because I had heard they have poor business practices, but I gave them the benefit of the doubt; never again. Since this incident occurred I have compared pricing to their competitors and they upcharge around 70% more than other comparable businesses. Bottom line: Don’t waste your time OR your money with Tan Republic.