Superior Performance

Absolutely beautiful work done on our Honda Fit. Friendly, professional, clean, straightforward. Great communication skills. We felt good about having our car there and when it was returned it really looked like new. Couldn’t even find seams where they had to remove the damaged parts. I can’t say enough good about this place. They are GREAT!

They do excellent work. But that is not why I am writing this review. The follow through and support is what make Superior Performance a good choice.
I had a problem after my car was finished. I called and received immediate and total support! That’s why I choose high-​quality service agents.
The price was fair and the customer service is excellent.

These guys were amazing. I had a minor incident with a rental car. They had it fixed in 4 days. Not only was it fixed faster than I expected, but they did an amazing job. You could not tell anything had been done to the vehicle. The price was very fair. I now refer anyone needing bodywork to go here. I will never go anywhere else if I need bodywork done!

Just picked up my 2006 Toyota Highlander from Superior. After having a little Ice incident (Ehhemm… Im from Vegas, leave me alone) I had to find a shop to fix er up. Superior came highly reccomended and they didn’t let me down. The customer service from the receptionist was an A+ from beginning to end and my car looks Aaahhmazing :) Couldn’t have asked for anything more!

So I don’t write a lot of reviews, but I’ve had the worst customer service experience in my life from the receptionist at Superior Performance, and it must be told!
I took my car to them a little while back to have my electronic emergency brake checked out because it locked up and wouldn’t release. In short, they got it to release and I was a happy camper. I paid them for 2 hours of work for it along with some other maintenance and was glad to do it. I was however concerned if this would be a repeat problem and the probability of it happening again, so I made sure to double-​check with the receptionist, so she asked the mechanic that worked on my car and they told me as long as the e-​brake wasn’t triggered it shouldn’t be a problem at all, but that it would eventually need a part to be permanently fixed. Easy enough, so off I went on my merry way!
I had just recently purchased this car, and I’ve been waiting on replacement license plates so haven’t been driving it much at all besides running it incrementally and for short tasks, as I still own my previous car. Well I recently got my new plates, so how happy was I to slap them on my new ride and get it out on the town! The only thing is, when I started it up the same electronic e-​brake warning light was on again and the brake was once again locked up! So I called up the shop and talked to the receptionist. Up to this point I’ve been happy dealing with her and everyone else at the shop on my past visits. So I explained the situation that I haven’t even had a real chance to drive my car and that this same problem had already resurfaced, so I asked if there was anything they could do to help me out with this little predicament. Since I’ve been in customer service for years, I figured they would be happy to sympathize with my situation and help me out in some miniscule capacity. Nope!
The lady did nothing but keep repeating the fact that they put it down on my receipt that this part would be needed for the problem to be fixed and that there was nothing they would do. Yes of course I knew that since I talked to her a few weeks back about it, however I pointed out that no priority was placed on the immediate necessity for this part, and that I was put under the impression that my car would be perfectly driveable in the meantime, which I DOUBLE-​CHECKED initially at the time. She said I could «google» the problem and fix it myself, which I was then told that’s all that they did. So I found out I paid them a couple hundred dollars to google a problem which I could have done myself, and after it didn’t work I was completely on my own. She then said since it’s an electronic issue the problem is unpredictable and no one can know if it will come back, a completely different response from what they first told me. My main issue up to this point was the fact that there was not even a sliver of accountability for their professional advice or even if there was a misunderstanding when the problem was diagnosed. The absolute sole motive of the receptionist was to defer all fault and be completely defensive, only referring to their paper trail and not even attempting to see if there’s anything they could do to help; I wasn’t looking for any handouts, I simply called to get some form of acknowledgement regarding my situation. BUT IT GETS BETTER!
So after a few minutes of not wanting to hear a thing I had to say, suddenly this lady starts going on the attack and actually starts YELLING at me! Which completely caught me off guard since I was level-​headed the entire time and wasn’t even angry up to this point! She goes off on an absolute tirade which leads up to her literally screaming, «WHAT DO YOU WANT ME TO DO??» Isn’t that your job to figure out? And in the midst of this embarrassing rant, she says quote, «By the way, you have a really SHITTY CAR!!» Are you f*ing kidding me?! It’s like this bitch had no idea what to do to handle this elementary situation, so her primal Neanderthal instincts kicked in and she just snapped. I have never been so humiliated and degraded on a customer’s end, and I actually felt embarrassed for her. And all of this occurred because I simply called in to see if there was anything they could to do to help a guy out from a customer service standpoint.
Sorry for the book length of this review, but like I said it’s the single worst experience I have ever had. This lady is a psycho and doesn’t belong in customer service. In the end, she’s reflecting on the business that they don’t care about the people they help and once they have their money they’ve washed their hands of you. I’d like to think that’s not true, but that’s who you have at your front desk. Maybe she doesn’t have all the answers, but there is NEVER under any circumstance an excuse to act the way she did and make personal attacks on a person. In the end, she has single-​handedly ruined any future business from me or anyone I know which is unfortunate. Toodles bioch!

I used to drive by these guys at their old location all the time, so when I wanted to put a spoiler on a new Mustang I contacted them. They did a fine job. So a year later, when someone rear-​ended me, I was back to fix the damage. They work on cars, not motorcycles. But when my rare Honda hit a deer and the Honda dealership told me to go soak my head, they looked at it and said «yeah, we can fix it.» And they did a fine job. In many ways the bike is better than before the accident.
Superior Performance understands the concept of hard work, a little luck, and taking care of your customers makes for a successful business.

I looked around several places for the best price to repair a broken mirror, and Superior Performance came out as the winner. Not only was the price great, but they gave me several options on what I could do: New from dealer, used, or new off brand. They were able to get the replacement mirror in 24 hours and install the new mirror in 15 minutes. I wouldn’t have mind waiting longer because my fiancé and I had a great time chatting it up with Jeannie. The staff is amazing friendly and the place is the cleanest auto repair shop I’ve ever seen. I’m definitely going back to them for future repairs. I highly recommend them.

Superior, indeed. What’s so superior about this auto repair shop, which is situated on Highway 30 in NW Portland?
Well, my truck was pretty damn SUPERIOR-​looking when they finished a week’s worth of repairs on it. Also SUPERIOR, was their customer service. Corny, I know, but I seriously hate dealing with automotive shops and I didn’t feel like I was being hustled with these guys. They love their work; I felt like I got a fair price quote, and they were willing to call an outside 4-​wheel detailing company to acquire some modifications I’d requested at the last minute. Modifications meaning Bushwacker bed rails, WHUT WHUUUUUUUT.
In all seriousness, I was very happy to give them my business, and my brother ended up taking HIS truck there the week after I did. So I guess it’s my family’s official «go-​to» body shop, now. Which must mean something, when said family already knows a few mechanics and already has access to an automotive shop where we could probably pay somone under the table to do the repairs on our property.
Thanks, SP. I like y’all so much, i’m willing to overlook the fact that you loaned me, a proud truck-​owning type of girl, a ’96 Honda Accord as a rental. Now I know what it feels like to drive a go-​kart on the freeway.

I cant say enough good things about Superior Performance. Working with Bob & Jeannie has been a truly positive experience. They are good honest people who take pride in their work and taking care of their customers. Which seems to be rare in this industry. They have worked on both mine and my husbands vehicles and we have been extremely happy. We have referred our friends and family to them and they have also been happy.
I highly recommend them!

My experience with Superior Performance was wonderful. The staff was friendly and efficient. I was in and out for a collision repair quote in less than 15 minutes, and a copy of the quote and photos of the damage were waiting in my email inbox that same evening. When the time came for the actual repair, there was no waiting — they had me bring my car in right away and I had it back in a couple of days, looking good as new. They’re friendly, professional, and they do great work. Highly recommended!

The service I got at this shop was incredible! They dealt totally with the insurance for me, and worked with the rental agency. My car looked new again! I will recommend Superior Performance to all my friends, and even strangers! Their estimate was really close to the final cost. They are professional, friendly, quick, skilled… A great experience all around!