Sky Heating & Air Conditioning

My thermastat was not working so I called and the service man came out, took a look at it and said he had to look at the furnace. He did so and then told me my furnace had to be shut down because it was dangerous. He shut off the gas and then told me he needed $ 1800 to fix it or $ 3000 to replace it. Since I just bought the house I had no experience with the system. I wanted to get a 2^nd opinion so I asked him for a written bid. The written bid was for $ 1100. I called another company for diagnostic review, and that person came over, said the furnace was fine, but the thermastat needed new batteries. He turned the gas back on. I would never trust anyone from Aire Serv Heating & Air Conditioning. From my perspective, the service call was attempted fraud.

I had originally given a 5 star review for Sky Heating and Air, but I’m so disappointed. I called them because the heater would not work after it was 40 degrees, and even our emergency heat wasn’t working. They came out told me I needed a new heat pump and that would fix the issue.
Clearly, NO. It not only wasn’t fixed then, but each year they come out and come out and I never have consistent heating. Each time I tell them to please fix it this time with all the money I put into it. I’m now wondering if it WAS the heat pump and today, if they don’t fix it for good, I’m calling another service and if they find the problem, I’m just going to small claims court to recoup what I paid Sky Heating and Air for something I clearly didn’t need. Because their «fix» has never worked, and the last guy who was out said he couldn’t even find the dampers.
How can you be unable to find dampers?
Especially when my insurance company was willing to pay for the entire repair before… and I told them replace whatever they needed to and get it fixed. But no, they didn’t even look at the dampers clearly because they DON’T EVEN KNOW WHERE THEY ARE.
I had them out the last time on the day before Thanksgiving. Now I have been without heat in the house for a week at that point… Some great «warranty» huh? I am partially disabled and cold is really bad on my injuries. We have a daughter with a heart condition… we explained all this and a week was the fastest they could come out.
They come out he does the same thing they did the last two times, and I told him «You always do that, it isn’t enough… FIX IT. He says it is all he can do and leaves. Surely as the sun rose on Thanksgiving morning, a day I have guests coming for dinner of course, we awake to 61 degrees in the house.
We call the emergency number and we are told that they can’t get to us today but Saturday probably. No call no nothing Saturday… so on Sunday my husband is exasperated and calls back. He tells my husband that he assumed it started working again. WHAT? We’ve been waiting on you to fix it!
He says that he’ll have someone out first thing Monday morning. It’s 11:18. No call, no show.
Update: Jim Allen came out from Sky Heating and after all these years, said «Well the pump that you got is much more powerful than the one you had. Therefore, you are putting a LOT more air through at a time. You cannot have closed registers with zones this small. Someone should have told you that when we installed the heat pump.
No one did… as you can see from the response below. I always was told that you have those vents that close and open to close off rooms you don’t want to use.
Jim suggested that the downstairs should all be on one zone since the size of the heat pump was increased so dramatically and told me in front of my employee, that this should have been done at the time of heat pump installation as part of proper installation.
I really appreciated Jim taking a lot of time to FIND the problem instead of just repeatedly doing the same thing that others had done multiple times. He LISTENED to me, and found the actual issue. He said that he would suggest that the two downstairs zones be made into one, as should have been done when the much larger unit was installed. I am hoping that Sky Heating will come do that and that they will cover the issue if the over limit switch goes out from being triggered so much, since they did sell me a MUCH larger system that just can’t do this small of zones well.
At this point, the situation seems to be fixed, at least for this year, by him opening all the vents up – however, I would like to be able to close off rooms I don’t need as much heat in, as I could before this new heat pump arrived.
My only remaining concern with the situation is that the conversations my husband had in a room full of people at Thanksgiving on speakerphone, are being described as not happening by the owner who was not present in the conversation. We had a room of family and guests who heard the conversation, yet he insists we are somehow lying. That, I don’t appreciate. I’m sure that protocol may be one thing, but clearly that protocol was not followed in this case. That is not my fault, and no one should be threatening to take action because I tell others about my experience, much of which witnesses experienced.
Yes, when you hook up a new system that is more powerful and can change how things work, you need to hook it up in such a way it will work, and you need to explain any changes in it to the customer. It’s so much easier to handle these things the way Jim did, with kindness and a correct fix than to yell at the customer for being upset at being cold.

I couldn’t be happier with my experience with sky heating! My technician was RICK, and he was great! The price was reasonable and it was even reduced after the service was completed, when does that ever happen?! Rick showed up on time, I was able to book the appointment within a few days, and took his shoes off when he came in my home. Not only that but he also brought in my garbage cans for me! This was over and beyond! They’ll have our business from here on out! Be sure to ask for rick!
.oh and I downloaded this ap just to write this review, that’s how happy I am with the service!

***UPDATE***
I couldn’t give Sky less than 1 star, so I rounded up!
I have dealt with Sky several times in the past (See previous review) and they have always been great.
This experience was SO BAD that all of the goodwill has been UNWOUND!
DO NOT USE THEM FOR SERVICE!!!
DO NOT USE THEM FOR SERVICE!!!
DO NOT USE THEM FOR SERVICE!!!
This summer the AC unit in our home failed. Since Sky had done a great job on for us several commercial installations, I decided to call them. They couldn’t come out for a week. When they finally showed up they said they needed to order parts. OK, fair enough. I never heard from them again, so I called them the next week. Another appointment, bottom of the Que again… More than a week later, the tech showed up and still was at a loss as to how to fix it! He simply left. OK… How do we solve this? We called the company 430pm on Friday and simply got voicemail. I called several times Monday morning and was told that I would get a call back. It was only when I called a third time and insisted that I talk to the owner that the service manager took my call. She was NO HELP at all. She had no information on the status of my repair. She didn’t know that the repairman had left. She had no idea where to go from here.
Almost a MONTH since I first called SKY and they had NO idea where to go from here? Really?
I hung up, called Four Seasons Heating. They came out the next morning! In 30 hours, they had the A/​C unit repaired! (see my review of Four Seasons!)
Sky Heating took 30 days to unsuccessfully repair what Four Seasons fixed in 30 hours!

I talked with 7 different HVAC companies and decide to go with Sky Heating. I had my central AC installed back in early spring of 2015. Karin came and did an honest assessment and gave a recommendation of what my house needs. She also included a wifi thermostat which is very easy to use. Then came installation time. Roberto and his team did an excellent job. Roberto taught me how to change the filter and what to do with the damper during change of seasons. Summer came and we had a string of 90 degree weather. It was very comfortable in the house and now I can invite friends and family in the house without worrying about their comfort level. Kudos to Karin, Roberto and his team.

Easy experience. Great customer service in setting up the appointment and they were able to accommodate the short turnaround time that I needed for furnace maintenance (selling the house). Technician Les was thorough but also quick!

Dealing with Sky heating to install a ductless heat pump in my converted attic was a real pleasure! I have been doing a lot of work on my 100 year old home and they are the first contractor to come in, get the work done beautifully and on time. Karen was the estimator I dealt with, and she was extremely responsive. She came out quickly to discuss options and to give me a bid, She did not try to oversell me, and she helped me to maximize my energy rebates and tax credits. And she was just a really knowledgeable and honest person!
The installer was on time, professional, kind and funny. He did great work and I absolutely love my heat pump. I am an electrician and Sky Heating treated me just as I treat my customers, and how I expect customers should be treated. I just wish that they also service hydronic radiant floor systems!

I met with and got bids from 5 different vendors when I wanted to install a/​c in my home, which had none.
I chose Sky for the following reasons: the price was competitive, they belong to trade associations like the Homebuilders Association, which attracts the most professional vendors, their staff was highly responsive, efficient and likeable, and they were thorough in assessing the needs of my house in terms of a/​c.
Karin the sales agent really knew the technical side of the business, and her warm personality was great to work with. Anthony was quick, knowledgeable, and personable. Travis is a very astute business person, also highly responsive. The installer was also very personable, on time, and kept me informed of progress. Karin was quick to respond to my concerns about some of the older comments in social media about Sky with a reassuring answer.
Two remodelers I knew well also recommended Sky.
It was a great process with Sky Heating from start to finish.
Paul

I just had my first A/​C unit installed by Sky and am impressed by the level of service their representatives provided. It started with Karin who provided the onsite consultation. She was friendly and professional. I appreciate how thorough she was in explaining my options and helping me select a system that fit my needs. I did not feel any pressure with any of her recommendations and she did a fantastic job of preparing me for the installation day.
The day of installation went as expected. The technician was on time, friendly and very informative about my new system.
A few days later I received a follow up call from Karin checking in on the installation to ensure it went as expected, which was a nice personal touch. Overall the level of service this firm provides is top notch.

I purchased a Mitsubishi CityLife heat pump system together with a HEPA filtration and heat recovery system in 2011. I had done a considerable amount of research on various systems and had selected a system when I called this company. The attention to the customer is exceptional to attention and detail. Travis the owner was personally involved with my purchase and after considerable discussion about the system I intended to purchase he presented the Mitsubishi CityLife inverter driven system. After a lot of research I selected the Mitsubishi system and several years later I am completely satisfied with this system. The system lives up to and beyond the the advertised statistics. The installation was phenomenal! The attic before installation was 30 years old and a complete disaster. They completely redid the whole area in the attic when installing the system. All the guys installing the system answered quite well all of the millions of questions I had the week they were here. I have just completed my yearly maintenance on the system. Anthony has been my contact person all of these years and has spent many hours answering questions I’ve had from quality filters to how to use the controls. This year Anthony is doing a different job and they assigned Les to carry on whom I had not yet met. I wanted to ensure that the new maintenance guy was fully trained on my system. So they sent out Anthony and Les (which they didn’t have to do) for me to meet Les and to have Anthony show him ‘the ropes’. They left with me having great confidence that Les will follow in the footsteps of Anthony providing the best equipment, maintenance and customer care, the trademark of Travis’ Sky Heating & Cooling!

This is a limited review as I did not actually buy anything, but the experience with Greg from Sky was great:
I have a Carrier heat pump that is chronically failing for expensive things, another heating company has serviced it for years unsuccessfully so I randomly called Sky to see about a full replacement (gas or heat pump). Greg from Sky arrived and actually recognized the unit– he and his guys installed it 10 years ago. He is a sales guy who’s job is to convince me to buy a brand new Trane furnace, but he isn’t a slime ball like that and recommends I use a different company to get the heat pump working right. He was right, they came out and figured out root cause and did the job for half of the «other» companies quote.
Greg even started taking off panels to show me tricks, things I didn’t know about the unit and care tips to prevent issues (at no benefit to him whatsoever).
This is the behavior of a trust-​worthy company and sales guy, so if you are legitimately looking for upgrades or new furnaces stuff, I would start here.

Karin and the rest of the Sky team were quick to respond and installed our new heating system very quickly. They were also very easy to get ahold of on the phone, something that I appreciated a lot during all of our big house remodeling. Thanks!

I had a ductless heat pump and the install was mostly well done, but there have been a lot of small issues that have added up to a general annoyance with Sky.
During the quote, Travis made a point to tout the UV-​resistant tape they put on the lineset insulation, but they never did this. Honestly I don’t care about this, as replacing the insulation whenever it crumbles is trivial, but it was ironic for sure.
Travis said they would seal up the hole in the wall — of course — as if it was unthinkable that they would not do this. But during a later visit from a tech, it was discovered that the hole through the plaster wasn’t sealed with anything. He seemed unprepared and ended up using a scrap of rock wool I had laying around to seal the hole. Fibrous insulation like rock wool is not an air barrier, so this was still a poor solution.
I’ve had issues with a bad smell during warm weather when it is in cooling mode. They came by one time and cleaned the evaporator coil (this was also when the hole in the wall was semi-​plugged) and the issue still has not been solved. The smell is not unbearable but it is an annoyance and I’m fearful that we’ll have to live with it for 20+ years until the thing is replaced.
The indoor unit also occasionally makes a ticking noise because it vibrates. I’ve tapped/​adjusted the plastic housing many times hoping it would go away, but it always comes back, maybe once a day or so. I emailed Sky about this and received no response. This is at least the second time I’ve had them drop the ball on communication. I even sent them a second email with a video of the ticking noise happening. Here it is:
Their electrician also seemed like a slob. He did not use dust collection when boring through basement joists, leaving a sawdust mess. He also marked all over my main panel with a sharpie.
These issues aside, I’m mostly happy with my heat pump. I’m an efficiency nerd and ductless heat pumps really are the best thing you can get right now. My bills are certainly low. I also liked that Travis did a Manual J heat load calculation — this is part of what sold me. They seemed very professional. But it’s seeming like that professionalism is limited to the sales experience only.

I just bought a home and I knew that Sky had installed a new furnace in the home within the last 6 months. I called them to ask some questions about the existing system and inquire about getting some new additional work done. The receptionist took down all of my information and told me she’d pass it on to someone else who would return my call. They never returned my call so I had to find another vendor to do the new work.

Oooh! And now I love how the unit makes our upstairs nice and cozy warm in the winter! when it always used to be chilly up here no matter what we set the furnace at. The double gloriousness of the ductless mini-​split!

I had a great experience with Sky Heating, they replaced my oil furnace with a new Trane gas furnace and removed my non-​working air conditioner.
As a new homeowner, I dove into the internet to research furnaces before contacting any contractors. On one of the HVAC forums, I found Travis (part owner of Sky heating) replying to questions. He was so thorough with his responses that I had to call him (along with 4 other companies) for an estimate.
Travis was a great sport and supplied me with multiple estimates for different combinations of work (I wanted to convert to a gas water heater). Combine that with Sky’s competitive estimate and the choice was clear, we hired Sky.
Roberto was our installer and he was polite and kept a very clean work space (plastic sheeting and paper flooring were put down to protect our floors and Roberto wore booties when he had to visit other parts of the house).
The work was done in two business days.
Sky did such a great job that my neighbor hired them as well.
Here are some tips that I would like to share if you are considering replacing your oil furnace:
1. Ask for additional tees in your new gas plumbing so that you can avoid replumbing for future gas appliances (fireplaces, water heaters, dryers, BBQs, etc).
2. The brand of furnace does matter. Trane is like a Chevy or Ford, the parts are cheap and plentiful, and it can be repaired with after market parts. Carrier and Lennox are more like BMW and Mercedes, the parts are more expensive and harder to find (i.e. fewer warehouses have them, or you cannot buy them as a homeowner). The warranty/​quality between these three brands are very similar, so I choose the brand that was the most straightforward parts/​repair wise.

We decided to get rid of our oil furnace and invest in something quieter, more economical and more efficient. Sky Heating came recommended by our real estate agent so we started… and ended… with them. They came out to the house, assessed the layout and offered several different options to choose from. No pressure, no aggressive, pushy sales tactics. We chose to go with a geothermal system and we’re so glad we did! The installation process is intensive and could have been fraught with glitchy issues, but they did an outstanding job! Each member of the Sky crew was very skilled, professional and informative. Their customer service is fantastic! Thank you all!

On time and very easy, service was a good price. Bill is a nice guy. Thanks
This is a SECOND review in a week… a problem unrelated to the fix last week. Had everything shut down, a/​c on a 90* day, and walked into a very warm house. Called Sky because Bill was great last time. Left a message with their answering service and got a call back about 20 mins later. He walked me through a couple of checks and explained how to test inside the furnace — fixed it. No visit, no cost. That’s quality service!

Consistent with other reviewers, they don’t have an appointment scheduling process. They take your call and pretend to make an appointment complete with two hour time“window.” Then they are a no show.
Don’t waste your time calling them, you will likely sit around waiting for a technician that will never show.
update: Two months later, TWO, they post a reply at Unilocal,but have never called to apologize or attempt to reschedule service? NO thank you.

Its too bad that this company cannot get their scheduleing/​customer service figured out. I called and made an appointment for between 8 – 10 am. I took work off in order to be home for the technician and NO ONE SHOWED UP. I had to call and ask what had happened. I got a phone call a few hours later with apologies that the customer rep was too busy and didn’t get all her critical things done so my appointment was missed. And now I am out two and a half hours of work and my furnace still needs serviced.
Needless to say Im going with someone else.