Sears Outlet

Stopped in to get a new fridge. It sits inside a wall so scratch and dent makes sence.
Found one we liked. Marked damaged out of box. Everything still inside wrapped in foam and tapped down. No front damage. So we bought it.
Show up the next day to pick it up. Took them half an hour to find it. Said someone had moved it to a different place than it should have been. They quickly wrapped it up in plastic wrap and helped me get it in my truck.
Get it home. Take the door off my house to get it in. Put the door back on my house. Unwrap it and open it up. Foam packaging had been opened up and things removed. Shelves missing. Drawers missing. Ice maker parts missing.
Call them to ask about the missing parts. Their response was to return it and buy a different one.
The parts were in it when I paid for it. But I have to return it because someone took my already paid for merchandise?
The fridge was only marked down $ 400. Missing parts are almost $ 450 (at sears marked up prices).
Guess you only get what you pay for. If you take it home then and not later.
Really disappointed. This is not our first purchase from this store. But definitely our last. A shame I have to give them one full star. A half is too much.

I’m so appalled about my experience here today. As soon as I walked through the door, I already felt like it wasn’t going to be good. There were only a handful of people, yet I wasn’t even greeted until the worker standing there saw me make eye contact with him. All he said was hello. Didn’t ask if I needed anything or what I was looking for.
I went to look at their appliances to compare to some other places nearby. First, I didn’t see any washer and dryer sets. They were all being sold individually. I came across an older top load washer that was scratched beyond belief that they sill wanted almost $ 500 for! I then looked at the pedestals thinking I may want a front loader. Holy moly! Most of them were around $ 180 — $ 300, and these were the dinged and scratched ones.
But what just disturbed me over anything, was that they had customer’s information taped to the sold model. Name, address, phone #, last 4 of their credit card, etc. That just blew me away that they would have that info out there in the open like that.
As I was walking by the register a customer was checking out and the salesman asked if he wanted the extended warranty. Customer said so, and the salesman tried badgering him into buying. He said, «well that’s why you are in here now making a purchase». I couldn’t believe that they speak to their customers like that!
I will not be going back here because of the above. The whole time I was there, no salesman approached me as I was browsing or acknowledged me walking out the door! Wow… So sad.

I went in looking for a freezer. There was a «dinged» model on the floor that I was interested in, without a price tag. I don’t care about the appearance of a freezer in my garage, and I’m looking to save a little dough. So they pulled the model up on the Sears website and quoted me the current retail price for that model. Seriously, these people think I don’t have a smartphone in my pocket?

Went in to buy the oven I saw online but when I get there they say it’s not for sale and not because someone else bought it.

Do not ever ever let them talk you into putting your mattress on the top of the car.

I gotta say the appliances that they offer does have a good decent price. But the people who work there. Like seriously c’on do you not want customers to come? I went to the clackamas sear’s outlet the people there actually care and greeted you and check up on you if you needed help. The sale’s people from this place doesn’t seem to care about their customer at all, the sale’s person I spoke with was okay. But the other people around just seems like they can’t speak whatsoever. Like seriously if you gonna work in a sales industry at least open your mouth and greeted people show that you actually want people to buy your product not stand around and act like your working when your not. I’m surprise that this place is still open anyways for better experience I prefer to go to clackamas sear’s outlet if you want to feel like they actually needed you more then you needed them.

I got a sweet deal on a new side by side stainless refrigerator at the Sears appliance outlet. Paid just slightly more for a new one then they were going for used on craigslist. The service was a little slow as their was only two guys working the floor on a Sunday, once I did get a representative to help me, I was very impressed by his knowledge of appliances. He was super friendly and explained everything in detail.