Sears Auto Center

DO NOT TRUST **ANY** SEARS AUTO FOR ANY SERVICES BEYOND TIRE INSTALLATION!!!
Despite having a past bad experience with a different Sears Auto Center trying to rip off my mom on an alignment she didn’t need, I agreed to one at this location when they offered it for $ 50 off. Turns out they still ripped me off at only $ 40.
How you ask?
My rear alignment is off on one side according to their own printout, but they didn’t mention this or even give a course of correction. On my car it’s nonadjustable, so it needs shims (which i found out later on my own). However they never mentioned this even as an option for an extra cost. They hire mechanics who don’t know how to do it, I guess. I have checked with a different Sears and they cannot do anything about this (and won’t, it seems) expecting me to go back to this location. They also never even offered to do the shim correction in order to do a proper alignment.
It’s apparently beyond the ability of Sears to do a real alignment on my car; a 2003 Pontiac Vibe, the non-​identical twin brother of the Toyota Matrix.
In other words, I bought 4 tries and Sears sold me a «wheel alignment» but only did half the job. The back of the contract in almost-​too-​small-​to read print, it states about ¾ down the page that for nonadjustable wheels, extra parts/​labors are not included. However, they never even offered to do it at any price!!! They can’t even do it, it seems.
They said NOTHING in order to pacify me into «saving money» so they could swindle $ 40 out of me when I initially did not trust them and told them «do not do an alignment, i will take it to the dealer.»
Folks, listen to that little voice inside, it told me not to trust them and I ignored it. Now i find myself ripped off, just as expected.
I spoke with someone at Les Schwab and he said «Sears should do it, that’s part of doing an alignment! We do it here.». I will now have to pay Les Schwab or another tire shop $ 90 to get a REAL alignment done in order to keep my $ 700 investment (including the $ 40 paid to Sears for half an alignment) from being ruined because sears purposely ripped me off in order to get $ 40 more out of me when I said NO the first time.

These guys did right by me when I had problems getting my car fixed. They went back and fix the problem promptly I appreciate that I would recommend this place.

I really love going to Sears Auto Center to get my oil changed. I always print up a coupon for a substantial discount. They usually have my car for about 20 – 45 minutes, it just depends on how busy they are but then again I always make an appointment before I go. I appreciate that they always tell me about my alignment and have suggestions need be if there is anything else that needs attention. The staff is really friendly. Good hours. 8am to 5:30pm I think.
It’s nice to drop my car off and go wonder around the mall.

Got my tires there and went back after tires blew out. Was informed that they could do nothing for me. Luz, the lady behind the counter informed me that she would not be able to do any work on my car as there were only 2 people at work and neither really did any work. I walked to DISCOUNT TIRES instead. Save your time and go elsewhere.

The A/​C has been broken in my girlfriend’s car for too long now. We tried to go to Firestone to take advantage of their $ 9.99 inspection. After spending some time with the guy at the counter to have him literally say «The inspection just means we will look at it and determine… Yeah it’s broken.» We decided we would go somewhere else. I did a quick google search and found that Sears did a free inspection. Jake who I spoke to on the phone was so courteous. I’d like to say that the free inspection was the only reason we came here. It wasn’t. I made the decision to come to Sears because Jake was so professional and so outgoing on the phone. Overall we were so pleased with the service that I told my co-​workers who both have been having issues with their A/​C as well to skip Firestone and go see the guys at Sears. I usually dread visiting mechanics. But my hat’s off to the guys over at Sears Auto Center. Thank you for making the whole experience pain free, and my girlfriend’s car nice and cool again!

I went in for their «Holiday Travel Package» which includes an alignment, oil change and 4point check. It was a Shi*show from the start. They told me it would be 1.5hrs until it was done. it took 15min and during the check out I realized they had forgotten to do the oil change. They call me back in, in another 10min (does it only take 10min to do an oil change? I’m now skeptical if it was even done?) And said it was done. I asked about the results of the 4point check, it obviously had not been done, and the mechanic had lied to me saying it had and they found nothing. I told the mechanic initially, that I was driving to AZ in a week and needed the car checked out. He said he would also have a tire quote for me that was not completed. Not sure what my 90 $ just bought me and I’m feeling ripped off

Got my brakes replaced here and it cost me a pretty penny, they said the would Speke at first but that it should go away after so many miles. 2 months later my brakes were still squeaking and loud. So I came back in and asked them to fix it. They took my car for 30 Mina and said they didn’t hear any squeaking. Ironically as the man at the desk is telling me this they put my car in reverse and my brakes squeak. I point it out and they said they didn’t hear anything. Long story shot the mechanic and the man that checked my in (Mike and Jay) were so rude to me that I left shaking and surprise my brand new brakes still squeak.

First off, they were open on Sunday. Secondly they were beyond helpful and super friendly and priced fair. The tow trucked dropped my van off, and they worked quickly and effeciently. I will always trust these guys. I cant speak for all Sears automotive centers, but this one is great from the management on down.

I just can’t say enough good things about this place! I got a flat tire at work and brought my car here because they were the only ones open late. I called to see if they could get me in (since they closed in 40 minutes) and they said sure. So I rushed in and they were so pleasant, very accommodating, and even stayed late so that my tire could get fixed. I would recommend them to anyone in the area looking for a tire shop. Thanks so much to all the guys at Sears!

We needed new tires and called Sears and were fortunate to talk to Jake. We got first-​rate service and attention to our specific needs. Jake saw to every aspect of our service, from ordering the tires we needed to sending us on our way when the job was done. I have never been more impressed with car service while traveling.