Rite Aid

Terrible customer service by bitchy manager with horrible customer service skills. No wonder this place only has 1 star! Went to return Christmas cards that were unopened and they gave me a gift card even though I clearly paid cash. Horrible rude manager just said she didn’t make the policy. I will never shop here again.

Do not use this business. Your Rx will not be ready, even when you call to verify it is. Numerous wasted trips have cost me countless hours of wasted time. Poorly managed, poorly staffed and with no attempt to make things right. Use a pharmacy that provides at least some type of customer service. Bad, bad, bad and did I mention bad customer service.

I don’t live any where near a rite aid and this us my third try in different cities and bought quite a few items — they ask fo you have a Rite Aid card? No I don’t live near one — ni discount. Can’t you scan a generic card? No. First 2 times I thought it was idiots now I realize the RITE AID CHAIN MANAGEMENT IS THE IDIOTS ALSO. Said put back the cart of stuff then and left. I will NEVER enter a wrong aid again

This is one of the WORST pharamacies that I have ever done business with. Not only do they typically make you wait a LONG time either in line or at the drive-​through, but their customer service is among the worst I’ve ever seen. Short, curt and sometimes rude. Even their manager makes excuses saying ‘we’ve had to make cuts… not enough staff… etc etc’ Walgreens is so much better. Rite Aid does not have a short cut system for expediting payment (keeping card # on file), and they do not even keep track of files very well. They threw out my son’s iPledge # so I had to jump through a bunch of hoops looking for it. I talked to Walgreens and they said that they always keep that info on file. I’ll never do business with another Rite Aid pharmacy again until they change their system and improve their customer service.

I was denied a normal refund without a receipt even though I’d made the purchase on a debit card and used their wellness card. Every other store in the known universe is able to look up purchases using either one of these methods.
What made it worse is that the only employee at the register didn’t know how to process a return and the manager and she were having trouble communicating with each other. Eventually they asked for my ID with no explanation as to why and I explained again that I’d used my debit card and my wellness card. No response.
At no point was any of the process explained to me and then they began putting the refund on a gift card without even warning me. I was forced to confront them about what was going on and that’s when they explained that nothing I’d said mattered and this was just the way it is. I opted to take my purchase home and look for the receipt.
I don’t normally shop at Rite Aid because the service and the prices are so poor and the store design unimaginative. It really doesn’t have anything to recommend it. The item I was trying to return was only purchased because I didn’t think any where else carried it and the reason for the return is that I did find the same item at Target for just a little more of the Rite Aid price but DOUBLE the quantity, so it was obviously the better deal.
When will companies like this be swept into the dustbin of history where they belong?

The pharmacist could not answer my questions. I feel like they were simple, common questions that every pharmacist should know (or at least be willing to look up). Very disappointing.

I have gone here countless time and it just keeps getting worse. Extremely sick today and had my medication faxed over from my doctors, as soon as I left my doctors I called Rite Aid since I know they have a tendency of being EXTREMELY slow! They ensured me it would be ready in 30 mins. I get there 10 mins late in hopes that would make sure it would be done and they say it will be another 10 mins! So I wait 10 mins, go back to the counter and they tell me it will be another 10 – 15 mins!!! Beyond annoying, I have dealt with this enough and will NEVER go back! I would rather drive the extra 10 mins to Safeway!

This pharmacy is extremely SLOW & the customer service is poor. People that come to a pharmacy typically don’t feel well, are helping a loved one, or refilling a medication that they take daily. These customers are usually local and give Rite Aid a ton of business… The lack of compassion, patience, and knowledge from the pharmacy techs makes me angry. A poor old man was worried about his co-​payment & the tech said… «You know this isn’t really our problem, you need to call your insurance». My goodness. This pharmacy is close to our house, but I think it’s time to find a new location. I’m tired of feeling like they’re doing me a favor to fill a prescription & then waiting at the counter forever just to pay and pick it up. *The very short gal with short blonde short hair is the worst! We all have bad days, so I’ll give her the benefit of doubt, but this location needs some major help!

Update***
I was contacted by a Rite Aid regional manager who went the extra mile in listening to my grievance and offering stop by my house to drop off my prescription! She was very pleasant and at every opportunity fulfilled my requests. Due to the update in service I am changing my rating.
Original Post
The store number was 5 356 Barnes Rd. 97 225 Rite Aid. I experienced the worst customer service in this pharmacy.
I had a medication refill and Emily behind the counter was very nice, however when I returned home, I realized that they had only given me three pills in the bottle that I had refilled. I called the pharmacy, and the individual I spoke with sounded as though this was her first job. When I asked why the bottle only had three pills instead of the full number she stated «oh well, sometimes that happens.» I asked to speak with her manager whose name was Sorya. I asked why the bottle was not full and Sorya stated «well we didn’t have enough to fill the bottle.» I asked why I was not informed of the situation while I was in the store, Sorya said «sometimes we don’t have enough to fill the bottle so come back when we have enough.»
I patiently explained to Sorya that my grievance isn’t the fact that they did not have enough product, I was concerned as to why I was not told while I was in the store, so that I could make future arrangements. I also told Sorya they need to tell me when the product will be available so that I will know when to make arrangements to stop back by. Sorya told me an arbitrary date that the product will be available, and I asked if she could call me so that I’ll know for sure when the product is available and travel will be kept to a minimum. Sorya then became exasperated and snapped her reply.
I have experienced wonderful customer service within this Rite Aid, however, other than Elaine, it seems as though the staff is not only deficient in their pharmaceutical skills, but also in customer service.

The pharmacy at this Rite Aid location had terrible customer service. The clerk was slow and not proactive in helping his customers. The pharmacist on at the time I was there was just on her cell phone the entire time on a personal call while the waiting area was full of customers waiting for their prescriptions. I overhead many other customers complain out of frustration that their orders were called in days ago and they’d still have to wait the standard «25 minutes» to get their order filled.
If I continue to use Rite Aid’s pharmacy, I’ll be using the Walker location instead as they have much better service even though it is farther away.

Quick, easy, and convenient. What more can I ask from a pharmacy? The drive-​thru is a bit narrow but is a great way to limit the number of steps on my pedometer. Oh, the bathroom is on the right as you enter, in case of emergencies.