Pure Salon Spa

The receptionist is always warm and welcoming, the atmosphere is nice, they always offer tea or water; and I’ve now gotten my hair cut by Christine 3 times, and I’m hoping to go back again soon. She has understood me and what I want from my hair, how I style it, etc., and given me a great haircut every time, and they grow out well too. Additionally she is super nice, and always remembers details about me. The prices are reasonable for a good haircut– if this is too expensive (for just a haircut), you’ll probably be satiated by a cheap chain like Great Clips. Lovely little place.

This is a «spa» experience? I don’t think so. My boyfriend gifted me a Travelzoo voucher and I’ve been holding into it for a few months. I’d been under a lot of stress in the days leading up to my decision to finally indulge in what I thought would be a relaxing afternoon.
I had a feeling it might not go so well when I was given a list of instructions for things I needed to do prior to coming (take off all my makeup, take off all my polish, wear flip flops, and have my paid voucher). I was in an all day work meeting and arrived with about fifteen minutes to spare. I remembered my flip flops, had removed my polish the night before, and even thought to bring makeup remover wipes.
Oh but darn.. i forgot to print of my voucher.. no problem, I thought. It’s on my smartphone, they’ll just pull the numbers off that? Guess again. The lady at the front desk told me that I absolutely needed to provide a printed voucher and if I did not, I would forfeit my appointment and lose the entire value of the voucher. She sent me running for Kinko’s (because they don’t have a computer or printer at the salon.. .?) so I could print it off.
I run to my car and lose my precious parking space, then battle rush hour traffic while driving in circles looking for the Kinko’s. Google maps finds no Kinko’s where I was told it would be, so I called the salon back and was given more specific directions. I I finally find it and lucked out by getting a spot in the teeny lot (anyone familiar with the area knows it is a very congested area with little parking) and run inside. I paid $ 3 to print off the voucher and run back to my car.. the clock is ticking and I know if I don’t make it back soon, I’ll lose my appointment.
So.. .I frantically drive back to the salon and of course, there’s no parking anywhere to be found and now I’m at 8 minutes past my appointment time. I circle the blocks until I find a spot several blocks away. My heart beating fast and hands shaking, I start crying and feeling so upset that I didn’t even want to go back in. But.. .this was a $ 90 voucher and I felt like it wouldn’t be fair to my boyfriend if I wasted it. I walk/​run back to the salon and hand over the voucher. The place was pretty much empty except for the sweet girl who ended up providing my treatments and the unfriendly front desk lady. I was first given a survey asking about my preferences and to rate my level of stress.
The girl who did my facial was great and she did the best she could with the facilities available. The place does not feel luxurious as I’d expect from any business advertising itself as a spa. My facial lasted about forty minutes and it was enjoyable. The manicure was pretty basic but it got weird when I went for the pedicure. Pedicures are given in this weird little closet with a curtain in front of it. You sit in a straight back chair while the stylist sits on a floor pillow. Your feet soak in a stainless steel salad bowl and well.. the whole thing was just uncomfortable, strange and not relaxing.
After all the services were over (facial, mani/​pedi) I was going to purchase one of the masks used in the facial and a spot treatment the aesthetician recommended. But they were out of both items.. sigh. I didn’t have a lot of cash on me and I wasn’t going to buy a product I didn’t need, so I asked the same front desk lady if I could just put a tip on my bank card. Her response was something to the effect of they could only give so much above a certain value and then she snarked «and we would never do that to our girls».. . as if I was suggesting they shortchange her? To the contrary, I was hoping to give her a nice tip.
I pulled all the cash out of my wallet and while it was probably an ‘ok’ tip, it didn’t seem like nearly enough for having to push my feet into her legs while she sat cross legged on the floor. I left feeling exhausted, embarrassed, defeated, and angry.
As for «value» — you get what you pay for and $ 90 worth of service is probably about what I got (that’s pushing it.. . you can go to the Aveda school and get all those same services for less than half the price). I just get the feeling that anyone coming in with a Groupon or Travelzoo is treated in the same crappy way by the front desk lady.

Just came from the salon with my Groupon for a cut and the pure botanical treatment. My stylist was Hillary. This is by far the worst hair cut i have ever had or seen. I should have stopped when i first met Hillary and her bad highlights. Everything was bad from the shampoo to the cut. I was in and out of there in 25 minutes. Way too fast.
The shampoo was nothing special, no scalp massaging of any sort, rushed, water in my ears and dripped on the center of my face.
The cut! First her hands were shaking like i have never seen. Who in their right mind would cut hair if you can barely hold the scissors. I have a shoulder length bob cut at an angle with straight hair, pretty straight forward cut. She hacked my hair like an 8 year old! The bottom of the hair is supposed to be straight and there is nothing straight about it. It’s all jagged and crazy. I don’t understand who would cut hair like this and get paid for it. I feel like she was trained in some back yard where all they had were saws to cut with.
If you plan to go to this salon, i recommend you do not see Hillary.
PS: yes, i did still tip her. Guess i’m a dope.
PS, PS I also was never offered any tea…

GROUPON DOES NOT INCLUDE STYLE!
I purchased the groupon ($ 79) for full highlights and cut. I arrived 15 mins early and was greeted by a bland woman. I met Tiffany who was so friendly and warm! She talked about my hair and listened to what I wanted.
As she is doing my hair we are talking and she mentions its $ 20 if she has to tone my hair and if I wanted it styled its another $ 20!!! I was shocked… who goes to the salon and doesn’t get styled? furthermore, who doesn’t use a toner?
She told me she only has 2 hours allowed with groupon customers. I wasn’t going to leave the salon with wet half assed hair!
I expressed my frustrations and she had to talk to the owner. The snooty owner told get to skip my scalp treatment and if there’s time she can blow dry my hair!
Tiffany, god bless her soul was amazing and I love love love the color and she spent some extra time and dried my hair!
Left feeling like I was riff raff groupon trash! I will not return and if you bought the groupon… try and get your money back or expect to spend a lot more cash if you want your hair done to a reasonable standards. Also, the other make stylist there was a stuck up snob as well! Once i was finished the owner gave me the price it would be next time and it was only $ 30 more than what i had spent there!
I called the salon the other day to speak to Tiffany and found out she no longer works there, so Tiffany if your out there or if someone knows how to contact her please message me!!!

Don’t waste your time or money.
Yes, I had a & $ 69 Groupon. Yes, I was apprehensive and YES, it was a bad idea. I want to note, that when I was booking the appointment I voiced my concern about the length of time-​on-​the-​job stylists had. I said that I had read some reviews that alluded to this being an issue. I was told that all the current employees had been on the job 1 – 7 years. That being said, I took my chances.
Pros — Atmosphere is pleasant, though it was FREEZING in there both
visits.
— The tea and short, but appreciated hand massage was a nice touch.
— Tessah was nice enough and friendly, but I’m not paying for or
expecting forced small talk.
— The fact that they made good, and «fixed» my hair.
Cons — SO… after specifically voicing my severe aversion to any red tones (my hair
is dark brown) guess what my roots ended up looking like. As I stated
above, they did book me two days later to correct the issue.
— BUT, she (or they) double booked her, so at MY 4pm appointment I was
moved in to another chair (at 4:25) while her OTHER client took precedence
and I processed. She had just started applying color to said new client when
I made her aware that it had been over 20 minutes (how long she said I
needed to process).
I detected an obvious irritation, but honestly at this point I could
care less. I had to drive across town again, and blow another few hours on
account of inexperience. (When I asked if she had worked there long, she
replied no. She had graduated from the «institute» 2009 – 2011 then took a
break due to kids.)
This is the proverbial straw that broke the back — as she is rinsing my hair, (her other client sitting with some color on her hair) she informs me that she is going to stick me under the grandma dryer because «she has to take care of her other client» … are you kidding me?!
How about this, when you make a mistake with a client’s color don’t double book! In their defense, they did want to attempt to fix it on the day it happened, but I had been in that salon 2 &½ hours already and had a commitment to meet.
I informed her that I did not have time for that and to towel dry my hair so I could leave, (at this point I had been in there an hour). On my way out the door, the receptionist asked if I was pleased with the color. I said I couldn’t tell as it was wet still.
I relied on a name brand and company like Aveda to steer me toward a professional service and experienced stylist. Utterly unprofessional.
OH Yeah, I forgot to mention they also attempted to charge me an extra $ 10 because of the length of my hair. It was approximately 2 inches past my shoulders, and not thick. I pulled up the Groupon on my phone and read off to Tessah that it states, «You may be charged $ 10 for EXTRA long or EXTRA thick hair.» I asked what was considered extra long and she informed me, «anything past the shoulders, sorry, I don’t make the rules.»
They already don’t blow dry or style your hair, they want to rip you off more? I said that was ridiculous and I wasn’t paying it, which I didn’t and they did not make a stink about after messing up my hair. There is no «Scalp Therapy» unless you consider having some essential oil blend squirted on your hair and be used as the excuse for not blow drying «therapy».
Will not be back or recommend.

Hmm… what to say.
First off, I think the staff was very friendly, so this review is not about the customer service.
The facial, not so much. I regularly visit and stay loyal to a different esthetician, however this was a Christmas gift, so I was grateful for the thoughtfulness. A few comments that you might want to consider before going:
1. EXPECTED LENGTH OF SERVICE — Similar to another reviewer, this facial was supposed to be 50 minutes. It was more like 40 minutes.
2. THE «FOOT BATH» — The treatment I had included a foot bath. This took approximately 3 minutes (not a lot of time to enjoy myself)…I would have rather cashed out the foot bath for more time on my facial.
3. NO MAKE-​UP REMOVAL — My appointment was mid-​day, therefore I had make-​up on. A little concerning that my makeup was actually never removed!!! This is a little surprising… a facial is intended to open your pores and de-clog…leaving my layer of make-​up on made me feel gross and, in the end, the black raccoon eyes was not appealing.
4. BRING YOUR OWN HAIR TIE — I asked for a hair tie because I had forgotten mine. Unfortunately they didnt have one so I asked if they could wrap my hair in a towel. I was refused this option. Instead, I had hair pieces running across my face throughout the facial, as well as oily hair in the end. Another yuck.
5. ASK FOR A PILLOW, BECAUSE THEY WON’T GIVE IT TO YOU — No neck pillow… it was there when I walked in. Where the hell did it go?! Needless to say, I felt really stiff the entire time.
6. VERY COLD ROOM — The room in the attic of this space is VERY cold! Even worse, the bed was not heated. I’ve never had a facial on a non-​heated bed/​table. I was fuuuuhhhhreeeeezzzzinngggg the entire time.
7. BETTER YET… VERY COLD LOTION — The lotion used for the massage was extremely cold to the touch. It would have been great to have it warmed by the therapists hands, first.
8. THE «ICING ON THE CAKE» — At the end, I was greeted at the bottom of the stairs. The therapist then took me over to the make-​up and applied foundation to my face. I was pretty put off by this… I still had remnants of my old makeup on plus all the lotions and oils still on my face… wait, wasnt this supposed to be a facial (where is the opening of pores and de-clogging?!)…now we are going to slather makeup on my supposedly clean skin. NOT A SMART IDEA!
Needless to say, it was pretty sub-​par and I was merely reminded why I don’t particularly support Aveda salons. The products are L’Oreal (since they were bought out by them about 7 years ago) and not «natural»…the service is never amazing. I really wanted to enjoy this… in the end, I’m just glad I didnt pay for this service.
PS…There is no where to sit when you are waiting… unless you want to share a bench that two other people are sitting on. Um, no thanks!

Like many other reviewers, I purchased a groupon. The atmosphere was fantastic with hot tea offered upon entrance. The staff were friendly and fantastic. I had a haircut and a facial and a manicure and pedicure. I was fairly happy with the haircut. The facial was fun although it left my face feeling and looking greasy (which my boyfriend also commented upon when I got home). I naively thought my undereye circles might be improved by the eye treatment. No such luck. But, like I said, it was fun and worth the experience.
Do not go here for a pedicure or a manicure. The nail polish literally fell off within 24 hours. I’ve never had that happen before. It just peeled off my nails and fell to the ground.
While the services were not worth full price, I was quite satisfied with what I received for the groupon price other than the manicure and pedicure being poor quality.

My sis-​in law bought a Groupon for this place and was never able to make it in for her appointment, so I bore the brunt of a free spa appointment. Tough break :)
When I checked in the receptonist was very nice and well aware of the switch. She explained how fantastic my services were going to be and said that I was going to be seeing Tan, who she also said was wonderful.
My facial was wonderful, though I do want to warn people about the noise next door. Pure is located next to a restaurant and the facial room I was in was located right next to the part of the restaurant that must house a large high powered dishwasher. Tan apologized for the noise several times, but it honestly didn’t bug me. She did such a good job with my facial that the sound became as close to white noise as possible. She gave a fantastic massage with my facial and I ended up buying the Aveda Rosewater Toner she used on me because it was so lovely.
The next part of my service was a manicure downstairs next to the salon. She soaked my cuticles in a large bowl of hot soapy water before she began, and then brought out two deliciously warm towels to wrap around them like she had my face during my facial. The polish application was less than stellar though. It was put on so thick that it never fully dried by the time I left more than a half hour later; I ended up removing it at home.
My pedicure was also not my favorite but in a completely different way. Instead of having a traditional pedicure station set up with a squashy massage chair and a regular foot soak, the pedicure took place in a tiny closet with a chair and a curtain. My feet were soaked in a nice hot bowl of water and treated to warm towels, but my feet rested on Tan while she sat on a cushion on the floor. It was pretty awkward and not all that relaxing. Tan diffused the awkwardness nicely by making me laugh during the entire treatment, which was nice. However, I hope that they upgrade the pedicure situation in the future.
Other than the shoddy polish job on my nails, Tan was wonderful. I would definitely go back to her for a facial in the future. However, the whole experience was not worth the original ticket price without a Groupon. I think the Groupon price was around $ 85 and the full service was over $ 200, regularly. I think Pure would do better in a larger location that would allow them to refine the services they currently offer.

Finally used my Groupon here, I know, I’m a slowpoke. Front desk was friendly and welcoming, love the tea. Cute little room upstairs provided privacy for the facial and nail treatments. Really loved the facial, great opportunity to try the Aveda skin care products, very aromatic and relaxing. Lan did a wonderful job. Noting other reviews; they are not set up for the mani/​pedi upstairs the way some salons are however the results were the same and I had no complaints.

I only tried out this salon because of the Groupon offered. I was not impressed. They offered a package that included a facial and nails. Please don’t offer these things if you are not set up for them!
My pedicure was done in a closet where the woman sat on the floor. I was then handed off to another woman for my facial. This was definitely amateur. I came home to find that I still had a layer of the clay mask on my nose. After my facial, this woman then painted my nails. Again, I was forced to place my feet on a woman sitting cross-​legged on the floor. I may have overlooked all this if my nails looked good, but alas, my nails look like a 10 year old had a painting session.
The ladies were very sweet with good intentions, but lacked experience and resources.
This is not a «spa». From what I could see, they do great hair, however, for other services, I would pass.

I purchased the mani/​pedi/​facial from travelzoo and redeemed the services last Friday at 3:30p. I have not had a more disappointing experience for all three services. Beginning with the facial, I have oily skin. The aesthetician did not have an open package of Aveda’s combination line so she just used the mature skincare line that was what she had on her table. The facial was lackluster she gave me a mask then only steamed one half of my face. When I ask what type of clay was in the mask she laughed, said she didn’t know and told me the color. When it was finshed she applied a creamy moisturizer that felt clogging to my skin. I told her this and she handed me a wet towel to wipe it off. When I did, I realized there was still makeup on my skin because she hadn’t really washed it. Next the manicure, I have regular manicures and recently started using shellac, I mentioned this to the receptionist earlier and knew that service wasn’t offered but she used this opportunity to do nothing more than soak my hands and paint my nails. I had to ask to have my cuticles cleaned up. The pedicure was more disappointing because I don’t think walnut face scrub is an efficient exfoliant for your feet. I will never go back.

Beware of the pudgy red head!
I’ve been here quite a few times, seen quite a few different stylists and always walked out thrilled with the results. Yes, they’re a little expensive, but I found it worth the price for the Aveda products, neck/​scalp rubs, and the quality cuts. HOWEVER, I literally just walked out the door this afternoon so irate with the owner, I couldn’t help but ensure I shared how royally lame she is.
I called to make an appointment for my lunch break, and when she asked if I planned on using a gift card for my purchase later on I said yes. She proceeded to remind me to «make sure to bring it in» if I planned on using it. (Um, really? Thanks mom.) So I arrive, and they’re running a bit behind. I might have looked a little anxious since I was on a time-​crunch, but Miss personality informed me «If you’re UNCOMFORTABLE, you can sit down over there.» Yes, it’s true, I am obviously six months pregnant. However, I would think she would equipped with slightly better interpersonal communicative skills and perhaps could even personally relate to «additional lbs» and «uncomfortable» don’t necessarily go coincide. Besides, I can think of a few less tacky ways to inform me that they’ve got a bench without referring to my weight. I brushed if off, and explained that I was merely in on my lunch break, and on a slightly strict schedule. She then shared that if I was «really in such a hurry» that I could go ahead and just pay now. She continued on, asking if I had remembered to bring in that gift card today. (Did she seriously just remind me for the second time in two hours about that damn gift card?!!) When I said that I was comfortable waiting until the end she gave me a blatantly shocked/​appalled nose wrinkle complete with an eye roll. Wowzers. Time to be a grown up and brush it off AGAIN, right?
So, I meet with my girl Monica (who could not have been more delightful or talented in each and every way) and received an amazing hair cut complete with hilarious conversation. Golden. I go up to the counter to pay, hand her the prized gift card she was so anxious to see. I then placed a $ 20 bill on the counter and asked her if I could get some CASH for tip. This pathetic excuse for a human being actually had the audacity to correct me, saying «Change? Did you mean to say that you would like some CHANGE for her tip?» Holy guacamole– this troll actually rendered me speechless. I typically have an issue keeping the zingers in my mouth but I literally was so dumbfounded by her outstanding customer service that all I could express was a shocked stare.
In summary, yes, this salon has exceptionally talented staff. On the other hand, should you need to purchase any Aveda products you can head to the official Aveda link, on Pure’s outdated website, and not pay shipping for a $ 50 purchase. That way you’re not dealing with a menopausal train wreck who has the personality of a door knob. Consider yourself warned.

I was a customer of Pure for a while. And I can say that Matt does a fabulous (and meticulous) job of coloring and cutting my long curly locks. But, we’re talking more than $ 200 a pop. I, unfortunately, had to kick that habit… but hadn’t ruled out coming back for special occasions and other services.
Then, a Groupon for their Aveda facial came up and I pounced, even though it was still $ 60 for what they said would be a 70-​minute facial and eye treatment.
I was brought into the room at 10 after 6. I was out at 10 to 7. 70 minutes? Methinks not. I felt awkward bringing it up then (what am I going to do? Get back in my robe and on the table and demand 30 more minutes?!). It was nice, it was relaxing. But it was in no way what it was advertised as.
I felt so awkward that I let her up-​sell me on some makeup, and I tipped on the original $ 120 «value» of the gig.
So, I sent an email that night.
And this is their cardinal sin: No one ever got back to me. That is just not cool. And that’s why this review is going up. Sorry Pure.

Monica was great!

Communicative staff. Excellent cut. Reasonable prices for quality service.

Love getting my hair cut by Alex! I always leave relaxed and excited about my new hair cut, and I love all the products.

Eh this place is ok. I have been there a few times but the last time was the worse and has made it so I don’t think that I will be returning. I had an appointment and went and they were rude and acted as though they could have cared less not the kind of vibe or atmosphere I want to be in especially when it comes to cutting hair, don’t plan on going back anytime soon.

I love this place before and after being away for awhile and came back, I still love this place. I got my hair cut and colored by Matt, who is awesome, by the way. After a week, I’m still loving it. Kudos to Matt!!! Thank you.

Haven’t actually gotten my hair cut at the salon, but I wanted to give a rave review to the spa at Pure. The Outer Peace facial I got there was the best I’d ever had, and at $ 90 for 75 minutes, not overly pricey. Alex is a fantastic esthestician, the treatment rooms are cozy and quiet, and everything she did was totally relaxing, including hand and foot massages. The extractions she did weren’t even that painful, and that’s reason enough to love the place. Highly recommended.

I love Pure Salon & Spa! The customer service is great– you are offered Aveda tea immediately upon entering the salon, which I always appreciate. Jennifer is a brilliant stylist and really knows how to work with my thick wavy hair. Every cut she has given me has grown out beautifully, and I always look forward to my next appointment.
I have also tried the salon’s nail services and have been equally impressed. Tia did a great job with my pedicure, and though it’s a little pricey ($ 60 for the Spa Pedicure), it was a long treatment, so I feel it is well worth the extra money. There is a small private treatment room upstairs, so you can go with a friend and not be bothered by other customers. I definitely recommend it!