Public Storage

I have had a storage unit here for over 5 years Janelle has ALWAYS been great. Public Storage should be very grateful they have her as an employee. She is AWESOME.
I am however inclined to mention they also need to support her with the tools she needs
including CARTS that are not broken and several more than just 2 would be very helpful.

Janelle had an amazing personality! Very caring and listens to your needs. Great location for storage and safe. She runs her auctions fast and knows how to keep you happy!

Been with this storage a month now. Janelle is so beyond fabulous. Very sweet. Extremely funny and personable. Very knowledgeable. She makes signing up quick and we had a lot of laughs. Its like you have known her forever.
Pretty easy to get to this facility. Prices reasonable. Gated. I didn’t like having to buy an 18 $ lock when we had a new really sturdy one. I don’t like reminder payment calls especially on the day pymt is due. (called even if your Not late. Just to tell you to make your pymt). The emergency contact is not an emergency contact as the lease states. Its actually an alternate number. So if you cannot be reached by phone even in non emergency, but to be reminded to pay and it’s the date due, not late, just know that your emergency contact will be called. It really should be listed as something other than emergency contact since that’s not what it’s used for.
Other than that I have no complaints so far. I don’t plan on being there long. Just a temp placement until I move.
I do recommend working with Janelle. Again she rocks.
Paying online is very simple and convenient.
The businesses around the facility are all very nice people. Even helped us with a forklift for my husband’s huge tool box.
Can’t go wrong with Janelle or the facility just know you’ll be required to buy an expensive lock and the emergency number is not for emergencies but even if they cannot reach you.

Really quick and helpful not worried about my stuff safe location janelle was very helpful

Excellent service. I arrived early for my appointment, which wasn’t a problem. Easy to understand clearly conveyed information. The only confusion was the need for renters insurance, to take control of the unit. I wish I had known ahead of time, although it makes complete sense. In general it was a great experience, not sure anyone could expect more.

Shawn was awesome and very helpful. I will be back.

Janelle was great, very friendly and helpful! Would definitely use it again. Facility is clean and secure.

Janelle is super helpful — definitely the easiest storage I’ve ever signed up for. Thanks!

Excellent service. I have been storing stuff here for awhile and they actually let me do training for my ATM company on site. Very convenient.

Jenelle was awesome. She explained everything very well. Buy the lock from them. it’s a good deal. The place is clean and dry.

Janelle delivered excellent customer service. We were shown the unit and the process was painless, fast, and simple. She not only displayed excellent customer service skills, but also displayed expert knowledge of the units and paperwork. Had the second paragraph of this review not been written I would have given this 5 stars.
However, the day before we did not get as good of service from the closing manager. We were told by the customer service representative from a call center our reservation was sent and to hurry on over because they closed in 30 minutes. He said they will get it and be ready for us. We called roughly 27 minutes before closing and received no answer. arrived at about 11 minutes before closing to watch the site attendant walk at a brisk pace away from the office as we go out of our car. about 5 minutes later she came back and told us they were closed. The time was now 5:55 and they closed at 6:00. I told her we were told to come regardless. She said «They do this all the time… I cant stay open past 6:00.» Although irritated I made an appointment for the morning, which other obligations had already been scheduled. She told me she couldn’t do any thing and that if i wanted i could make a complaint through the company. After further inquiry later I was told that she had lied and should have gotten us the unit. Hence this lengthy review. Aside from that, the first month for a dollar was not applicable for the unit.

Very friendly service. The site is easily accessible from the freeway, making it easy to manage an in-​town move. Janelle, the attendant, was also very helpful.

Janelle was very knowledgeable, attentive, and charming. She even stayed a little later past closing to make sure I got the unit that I needed. She made the rental process quick and easy without sacrificing being thorough, and I appreciate that.

Janelle was great. She handled every phone call professionally and even called me once to see how my move to Portland was going. The facilities were clean and easy to get to. I highly recommend this location.

My experience with this location is limited to phone calls and simply moving in, but was predominantly positive. The two staff members I met were very friendly and helpful (PJ was great!). Still getting familiar with the city, the location was fairly easy to find (right by the Interstate).
Pretty clean, considering they’re storage units. It was in the mid-​80s when I showed up and there’s no AC in the building but it wasn’t unbearable.
Definitely some characters around the place, though! The guy who was riding his bicycles through the halls kind of gave me the willies (was he a customer? how did he get in there?) but in the end I think he was pretty harmless.