Portland Urgent Care

My foot was in major pain and they took it seriously, tried to keep me off it. Getting up from their desk to hand me paperwork. Double checking my insurance was taken. Very quick and they got me in and out with confidence of what my issue was. Sent me on my way and I was able to get my prescriptions no problem. The doctor himself even called to follow up! Good stuff.

Excellent music in the waiting area. Plenty of plants. Staff with a sense of humor. Can’t wait for my next uti.

I went in the other day after I got in a minor bike accident on Sandy Blvd. They were just down the street so I decided to go there instead of the ER.
Kim, the nurse, was very nice and made me feel welcome. She was understanding and attentive. Dr. Wong is easily the best doctor I have ever seen. I wish he could be my regular doctor. He explained how I sprained my wrist when I fell.
The service I received here was spectacular and I will be coming here from now on whenever I am in need of medical care (which hopefully isn’t a lot LOL)

Came here as a walk-​in for a mysterious neck injury that ended up being a torn muscle in my back. I was afraid it was something worse, but the staff diagnosed it quickly and explained what I was experiencing in simple terms.
I was surprised by the range of services they offered to treat my injury. My treatment consisted of massage therapy, electronic muscle stimulation, and a well laid out plan for me to continue treatment at home.
Overall, I felt confident in the care I received. The staff were friendly and facility was clean. I made a full recovery and had no reason to return, but would confidently use Portland Urgent Care again in the future.

Best doctor visit I’ve ever had! I went in for a pretty embarrassing and private matter… And at first I was a little concerned I was going to be seen in an open area with only a curtain between me and the rest of the clinic having to explain the situation softly and quietly which ultimately would make me feel a extremely uncomfortable… But that wasn’t the case, I was given a private room with a door that shut thank goodness! I’m very happy for that! My provider Josh, was super knowledgeable and friendly! He really wanted to work with what I desired from my visit! Lady at front desk was super nice and made me feel comfortable asking simple questions as opposed to feeling stupid like most other places I’ve visited. I was In and Out super fast and they didn’t question me on what I already know about my body. I felt comfortable talking to the nurse, and doctor, about an embarrassing situation that I usually feel uncomfortable about from the get go. They did good!

I’ve been seen here twice now, and my husband twice as well, on both the Urgent Care side and the Wellness side (massage and chiropractic). Josh (the PA) was extremely kind and accommodating, as was Dr. Cathcart (Chiropractor). I got diagnosed and treated and am feeling much much better. Everyone is so knowledgeable and explained everything thoroughly so I could follow without all the medical mumbo jumbo. I would highly recommend this clinic to anyone in Portland!

I love Portland Urgent Care, so I’m very sad to find myself rating it only 2 stars.
I’ve been relying on Portland Urgent Care for my minor medical needs since 2013, after I moved to Portland from New York. I work in the healthcare industry myself, so I have very high standards for my own care. For three years I never bothered to find myself a primary care physician (PCP), because the care I receive from Portland Urgent Care is superlative. Plus, you don’t need an appointment, which is the best!
Joshua Rafkind (PA-​C, MSPA) is the most competent medical provider I’ve met on the west coast. His exhaustive expertise assures me as a patient that I am in good hands, and his confident yet caring manner will have you feeling better before you even leave the clinic. I have also seen Dr. Charles Wong (MD), who is very friendly and knowledgeable, and Christa Fiske (PA-​C), who is thorough and capable.
Recently, though, Portland Urgent Care has moved their facility across the hall. I understand they now have five exam rooms instead of three, and growth is a sign of progress. Unfortunately, three of the «exam rooms» are actually nothing more than an open area partitioned by curtains. There are a number of issues with this setup, most of them in violation of HIPAA (Health Insurance Portability and Accountability Act,
), Title 2.1 of which provides standards for privacy regulation in patient care.
These curtained areas are situated so that they run alongside the staff’s work area, including the front desk, which in turn opens straight onto the waiting room, all of which is open-​plan. This means that not only can all staff, patients, and strangers in the waiting room hear you while you are in the exam with the provider, but when the staff is discussing one patient among themselves (which is unavoidable), other patients in the exam areas (and waiting room) can hear THEM. Last time I was seen in one these areas, I told the provider that I was uncomfortable with the new setup, so I was making a point to keep my voice low. I had to have blood drawn, so a nurse came in later to do so. She was very friendly, and while we were chatting, she said, «I heard you mention earlier when you were talking to the provider…»
…which of course is exactly what I’d been trying to avoid (
).
This does a major disservice to patients who now have the onus on them to inform the staff in front of everyone if they have a condition which might be embarrassing, or simply are not comfortable having their business broadcast. It does a major disservice to providers, too: they already have to treat a patient based solely on the information the patient decides they are willing to divulge, and now a large portion of that information is cut right off, since patients in a private setting are likely to list everything they can think of in case it’s relevant, while patients in a more public setting are likely to make a judgment about what is relevant, and convince themselves that reporting possibly-​embarrassing behavior or symptoms are irrelevant and so not bother to mention it.
After my last appointment there, I went on some errands, so I had to walk past the Portland Urgent Care again. It was dark outside, and of course it’s well-​lit inside. I noticed as I was walking by the full-​wall windows of the facility that I could see straight inside, and I could CLEARLY SEE the patients sitting in the curtained exam areas. I noticed this because the motion of the provider drawing back the curtain caught my eye, as I was walking by outside. Surely this must happen with many passers-​by.
I’m really disappointed in the new Portland Urgent Care. Recently I’ve been seen there for a chronic respiratory condition, so I’ve been there a number of times since this move, and each time I have seen evidence of the direct impact the new facility has on my care and the care of other patients.

Well. Let’s see. I was in a car accident this week and was first treated here– no complaints. I was sent to have a ct scan on my brain, since the woman who hit me ran a red light and the impact was pretty bad. 6 days later I get a phone call from the woman at the front desk to give me the results. Turns out I have a disease– a degenerative brain disease (unrelated to accident) that could be pretty awful starting today or years down the line and in short my new best friends will be neurologists. But it’s not just me in the ’ I don’t know’ yet stage — this news was delivered with utter incompetency and a load of platitudes. This afternoon I’ve spoken with a neurosurgeon friend who kindly explained my condition. He agreed that the news was delivered in a ridiculous manner and should have been explained by a doctor… My complaint here is thus: Do NOT have your front desk people call and tell you that you have a disease unless you can explain what it is. That’s what doctors are good at. Secondly, do not call and expect the receiver of bad news to not want to speak with a doctor and be unable to to make that happen. Telling the patient such big news should come with competent knowledge explaining the bomb you just dropped on patients life. I’ve always had a good experience here. No longer. Major fail, and I do hope this doesn’t happen to anyone else. If you can’t explain the disease– don’t deliver the news.
Upsetting is an understatement. Oh and this call was about 4 hours ago. No call from any medical provider which shows you how much they care. They were happy to make an appointment for me. No thanks. Oh and I don’t have FAHR disease. Little lady at the front desk couldn’t wait to let me have the misdiagnosis? She doesn’t work there anymore. Nothing to do with me, and it’s sad when people lose their jobs but she was obviously, not very good at hers. (Age of the Understatement)

Brandy was just awesome with our daughter who came in for very bad abrasion and sprain from a bicycle accident. She helped with the pain and really knew how to work with young and scared kids and get her to a place of trust and help with medication and x-​rays. Seriously amazing

My experience with Portland Urgent Care is a textbook example of how expensive and infuriating the American health care system is.
I visited Portland Urgent Care while visiting Oregon. I had gone camping and was worried I might have contracted giardia after experiencing fatigue and nausea one week later. Portland Urgent Care had a promising roster of Unilocal reviews, so I stumbled over and managed to get an appointment as a walk-​in. The examination I received was fine: I have no complaints about the physician I saw.
The trouble began with billing. Since I was an out-​of-​state visitor with Massachusetts health insurance, I had to pay for the exam out-​of-​pocket. I also opted to pay for two additional stool tests that the physician had recommended, which would be carried out by an outside company called Legacy Laboratories. I discussed this option thoroughly with the physician’s assistant, who told me that the two tests would come to no more than $ 140 altogether. This was the price I was quoted. I agreed, submitted my sample, and signed the forms, understanding that I would receive the test results in 7 – 10 days, and then, an invoice for payment to the lab. Thankfully, I bounced back to health on my own, because I never received the test results by phone, email, or snail mail.
Then, about a month after I submitted the stool sample, I finally received a bill from Legacy Laboratories. The problem was, it totaled nearly $ 300. This was more than a 200% markup from what I had been quoted when submitting my sample to Portland Urgent Care. (They sent it to Legacy Labs and ordered the tests.) When I called the clinic to demand answers — about the billing and the lack of test results in general — it quickly became clear that I had been given inaccurate pricing information for both tests. And yet, Portland Urgent Care bent over backwards to absolve itself of any wrongdoing on their part, despite acknowledging that the price I had been quoted was significantly different than the actual cost of the tests that were ordered, and despite the lingering fact that the test results themselves were still M.I.A.
I don’t understand how it can be legal for health service providers to get away with abysmal service like this and stick consumers with the bill. When it comes to your health — particularly your blood pressure, stay far away from this irresponsible place.

They are so amazing here! They always get you in right away. All the staff right now are so professional, friendly, and really make you feel welcomed. I wish I could remember the names of the staff members cuz they really do deserve a shout out, but I can’t. They were the morning staff on October 1, 2015 :) and the doctor, Dr. Wong is a really thorough great doctor :) thanks to all you! If anyone has any medical needs definitely go to Portland urgent care in NE Portland!

Dr Josh was excellent in helping me to understand and treat my bronchitis. The nurse was wonderful too as was the front desk young lady. Highly recommend! this urgent care clinic for kind, knowledgable, and caring staff and very reasonable self pay costs. Thank you!

I am a pediatric ICU nurse from another state. I brought my adult daughter here for some concerns before I left her at her first year of college at Portland. They listened and did all the appropriate tests and interventions for her. They are an asset in the Portland area for their medical expertise. I am a medical professional so I know lame docs when I see them and these healthcare professionals are high quality. You will get first rate care when you come here! Also, the girl in the front was very familiar with insurance and handling our out of state claim, I have been to places less knowledgable.

I gave 1 star to the Urgent Care Physical therapy next door to the doctors office, everyone next door at main doctors office are great and helpful. My disappointment lies with the Physical Therapy place next door, horrible and rude. I had placed a call wondering about my insurance and if they had covered it and «lady with a power trip» had a horrible attitude and in a rude and impatient demeanor told me «ma’am, it is your responsibility to know what your insurance covers». As I was just there yesterday, and they explained to me that the insurance would let them know I’d they covered it and they would bill me if they didn’t, I just wanted to make sure. Learn to be more sympathetic, I would hope for that ladies sake, no one treats her that way when she is not feeling all her best. Thanks mean rude lady for reassuring me that assholes like you do still exsist!!!

So glad that Portland Urgent Care is in the neighborhood. I was a walk-​in and was immediately greeted with respect by a friendly and helpful receptionist. The level of service from all involved was excellent.
If you need urgent care please go immediately to Portland Urgent Care. They will help you!

Not too long ago, I crashed my mtn bike doing some sweet jumps on Sandy Ridge. Unfortunately, I injured my shoulder enough to require medical attention. Having seen this location near my home, I went straight to the clinic. Muddy, bloody and likely stinky, the receptionist did not bat an eye. She kindly had me fill out the simple paperwork and wait my turn. After a brief wait, the nurse (Kim) greeted me with a smile and brought me back to take vitals. She was thoughtful and charismatic. The doctor (Josh) was also very friendly. He showed concern about my injury and after an examination and a few questions, gave me a timeline as to when I should be recovering and how I should be feeling. This turned out to be very accurate.
This office then referred me to the physical therapist/​chiropractor across the hallway. When I felt well enough to make an appointment for physical therapy, I made an appointment for the very next day! I was excited to not have to wait a week to work on getting mobility back. The chiropractor (Scott) gave me a very thorough examination and explained to me the damage the crash had caused on my body in laymans terms. He also formulated a plan for my recovery. Generously molding the plan to fit my needs.
All in all, this clinic blew me away with the staff’s compassion, ability and professionalism without stuffiness.

The staff is great, the gal at the front desk on Sunday extremely nice and very competent, the treatment thorough! The waiting area is open and loud. It has 2 waiting areas, downstairs and upstairs, and while we were waiting, 2 kids with their dad were upstairs and were so loud, screaming and stomping on the floor and running up and down the stairs, and the parent did nothing to keep them quiet; I had to go outside to wait for my appointment; I feel staff should ask that parents to keep their children occupied and quiet or leave with them as everyone there is sick or injured and the noise level was seriously unbearable on a good day, and simply inappropriate for a medical setting.

We came here with so many concerns and they eased all our worries. Super fast, not expensive and very helpful. was in and out in about an hour and they are open on sundays until 5!

The worst place I have ever been. I went about 1 year ago. Doctors were rude and short. Got my bill & paid in full in August of 2014. Continued getting bills for the same amount, called with no luck. Then just got a letter informing me if I didn’t pay within 15 days I would be sent to collections. I
Paid in full, and they cashed the check. Now I’m in process of sending a copy of my payment with
Only 3 days until I’m sent to collections, with no help from them.

Take these broken wings
And learn to fly again, learn to live so free
When we feel an injury’s sting
The book of appointments will open up and let us in
Take these broken wings…
…to Portland Urgent Care. Because they can probably get you right in.
Seriously. I’ve been a fan of Zoomcare in the past, but the other day I had to take my broken wing somewhere I knew I’d be able to get the immediate help I needed, and I was in the vicinity of Hollywood. Pain… throbbing pain, swelling, and complete lack of use of one of my most valuable extremities. Oh har har, get your damn mind out of the gutter, it was my hand.
Anyway, after some days of worsening pain to the point of serious consideration of seeing a doctor, but probably not a serious enough for an ER visit (and ER visits take fucking forever, let alone costing a bundle) my choice was easy. Pick one of the hottest afternoons of the year, drop on in, wait literally 10 minutes (including the time it took me to check in), then rollup into an office, have my vitals processed, and see the doc.
Now I’ll admit that the doctor that saw me was pretty casual, to the point of being almost comedically casual. But that matches my style. My diagnosis was shaped based on the info I provided about my situation, and the choice seemed easy enough and made sense. It was literally a five minute interaction with the doctor himself, and I was on my way to pick up my scrip. I also left with instructions on how to proceed should my issue continue to manifest (in case it was the lesser-​likely option two).
A couple of days later, I’m free of the main portion of the constant pain, and working my way toward recovery. Obviously I can type this review, so that’s good. A one-​handed lifestyle (especially when the functional one is your non-​dominant hand) is not fun. Things that are also not fun:
1. Waiting days for a regular doctor for a painful condition that needs attention now.
2. Going to the ER for anything, any time. (the waits, the sickness, the cost!)
3. Going to an urgent care that takes fucking forever to get you in.
4. Dealing with a doctor that’s not ready to write a simple scrip (at least when you’re talking NSAID’s or something benign… I respect docs that don’t just whip out painkiller scrips all willy-​nilly)
Anyway, the visits here are decently cheap and covered by my insurance. BOOM!